Product quality of Emma loft bed is substandard to what was promised and very poor customer service I purchased an Emma loft bed with Rosenberry rooms on 11/24/with assembly servicesThis was delivered to me end of December after being back ordered for about two weeksWhen the [redacted] technician came to assemble the bed in early January, the legs of the head and footboard cracked with application of insertsHe informed me that it was unsafe to continue buildingThis was communicated to Rosenberry rooms customer service who insisted that the said parts are not defectiveI had to get help from [redacted] , the assembly company to convince them that the said parts are indeed defectiveThey then decided to send me just the legs despite my description that these legs are attached to the head and footboardThe replacement parts arrived and the technician came for the second time to assemble the bedHe reiterated that it was unsafe to complete the assembly with the original headboard
Ordered a product from this companya light fixture that cost almost my credit card was charged and no product was ever received Order number on my purchase is XXXXXXXXX for a total of on November 25,The item is a light fixture My credit card was charged but I have received no product nor have I received an email of shipment notificationI have left about five voice mails and five emails No response at all!!! Would like the company to either return my money or send the productat the very least a return call would be a start
I spent with Rosenberry Rooms a week agoI have had no estimated delivery date for my merchandise, no response to my phone call or my email, I spent with Rosenberry Rooms a week ago (Sunday, May 28, 2017)I purchased a set of bunk beds, a few accessories, and a trundle for below the bunk bedsThat evening, I received a very vague email that they had received my order, and they would let me know if they could not process itWhat? I waited a few days and then tried callingTheir phone service refers you to their email customer serviceNeither has responded, although I tried contacting them through bothI wanted to find out if my order will be filled, and whenAll of my bedding and linens (another supplier) have already arrived and are piled up in the kids roomNo one will respond to my inquiries, although they had no problem charging the $to my card!!
I would like to give Rosenberry Rooms a great reviewI ordered a moses basket folding standI had concerns with my order and immediately were contacted by [redacted] and *** [redacted] made sure that my item was shipped to me in a timely manner because I needed the item for an eventI never got the run aroundThey just helped me on the spotThey made sure to keep me posted every step of the wayI am grateful and appreciate the great costumer service Thank you
For a bunk bed I ordered: The delivery was over the time window promised, and the bed had missing pieces. I want to return it and get a refund Order # XXXXXX Item Name: White Beach House Adair Bunk Bed Sku: 8011031-Room of Choice & Full Assembly-Twin over Full (1035) Quantity: 1 Item Price: $1,290.55 Delivery Upgrade = Room of Choice & Full Assembly I ordered a bunk bed on 7/20/17. The site said it would ship in 5 business days and freight transit would be an additional 10-14 business days. The company failed to make the bed available within that time frame. The bed was delivered and the assembly person said that multiple parts are missing. I called the customer service dept [redacted] ***, [redacted] @rosenberryrooms.com) and she said she'll look into it but that they cannot return furniture.
My order has not been delivered and no one with the store will answer my email, phone calls, or messages I ordered a light switch plate on January 21, The order number is [redacted] , and the cost was $plus $S/H Accustomed to receiving orders from other companies within two to seven days, I never received even a "shipped" emailOn February 4, 2017, I sent an email to Rosenberry Rooms requesting information on when I could expect my orderI received an automated response stating that someone would contact me within 1-business days, but no one did I have called five times in the last week, but never get a person to answer any extensionI have left three messages, but no one has returned my call
I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back From: [email protected] mailto:[email protected] On Behalf Of Rosenberry Rooms Sent: Wednesday, March 01, 6:PM To: [redacted] < [redacted] @homedepot.com> Subject: RosenberryRooms.com: New Order # [redacted] Order # [redacted] We received your order! Please note Orders may arrive in separate boxes, with no additional shipping charge If we are unable to fulfill your order for any reason, we will let you know that too We'll follow up with another email once your items are on their way Sku:531lmi2bbl500r Item: Classics Baby Blue Playtime Round Rug Qty: Subtotal: $
The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emails The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emailsWe rec'd the order for shower curtain order # XXXXXX-X) of design #13508-SHOCUR on Feb and noticed the problems the same dayI called, and emailed with photos the same dayI have had no responseI have tried multiple times to call, and left messagesI am never able to reach a live personI have left a comment on the company facebook pageI am asking for a replacementI have had no response at all
Purchased Item not received, Credit card charged On January 5, 2017, I purchased a Pedal Plane from their website for $The website said the item was "In Stock" My credit card was charged immediately On January 14, 2017, I had received no follow-up, so I attempted to contact the company, and kept getting disconnected I then sent an email to their customer care I received an auto-reply days later I received a message that they would check into it and get back to me "asap" I have heard nothing I have contacted them by email several times since then, and also left messages on their customer care phone line, but nobody returns my call
When the delivery guys were setting up the bed it was discovered that the legs for the footboard were missingNo idea when or if we will get them Purchase Date: 1/2/ Delivery Date: 1/29/ Order# XXXXXX Product: White Morgan Sleigh Bed (full) Product: White Morgan Storage Drawers Product: Study Desk with Drawers - White Payment Amount: approx $1, Payment Method: debit card Order was placed with set up on delivery optionWhen the delivery guys got to putting the bed together on 1/29/(yes a Sunday) they discovered that the legs for the footboard were missing, so instead of a set up bed we have a pile of partsMultiple attempts to call customer service end in two ways either you hit an option that lets you speak to someone about buying something from them, which I will never do again, or leaving a voicemail that in never returnedI've emailed customer service to which I receive an automated response saying they will get back to me within 1-but it's not been
Product quality of Emma loft bed is substandard to what was promised and very poor customer service I purchased an Emma loft bed with Rosenberry rooms on 11/24/with assembly servicesThis was delivered to me end of December after being back ordered for about two weeksWhen the [redacted] technician came to assemble the bed in early January, the legs of the head and footboard cracked with application of insertsHe informed me that it was unsafe to continue buildingThis was communicated to Rosenberry rooms customer service who insisted that the said parts are not defectiveI had to get help from [redacted] , the assembly company to convince them that the said parts are indeed defectiveThey then decided to send me just the legs despite my description that these legs are attached to the head and footboardThe replacement parts arrived and the technician came for the second time to assemble the bedHe reiterated that it was unsafe to complete the assembly with the original headboard
Ordered a product from this companya light fixture that cost almost my credit card was charged and no product was ever received Order number on my purchase is XXXXXXXXX for a total of on November 25,The item is a light fixture My credit card was charged but I have received no product nor have I received an email of shipment notificationI have left about five voice mails and five emails No response at all!!! Would like the company to either return my money or send the productat the very least a return call would be a start
I spent with Rosenberry Rooms a week agoI have had no estimated delivery date for my merchandise, no response to my phone call or my email, I spent with Rosenberry Rooms a week ago (Sunday, May 28, 2017)I purchased a set of bunk beds, a few accessories, and a trundle for below the bunk bedsThat evening, I received a very vague email that they had received my order, and they would let me know if they could not process itWhat? I waited a few days and then tried callingTheir phone service refers you to their email customer serviceNeither has responded, although I tried contacting them through bothI wanted to find out if my order will be filled, and whenAll of my bedding and linens (another supplier) have already arrived and are piled up in the kids roomNo one will respond to my inquiries, although they had no problem charging the $to my card!!
I would like to give Rosenberry Rooms a great reviewI ordered a moses basket folding standI had concerns with my order and immediately were contacted by [redacted] and *** [redacted] made sure that my item was shipped to me in a timely manner because I needed the item for an eventI never got the run aroundThey just helped me on the spotThey made sure to keep me posted every step of the wayI am grateful and appreciate the great costumer service Thank you
For a bunk bed I ordered: The delivery was over the time window promised, and the bed had missing pieces. I want to return it and get a refund Order # XXXXXX Item Name: White Beach House Adair Bunk Bed Sku: 8011031-Room of Choice & Full Assembly-Twin over Full (1035) Quantity: 1 Item Price: $1,290.55 Delivery Upgrade = Room of Choice & Full Assembly I ordered a bunk bed on 7/20/17. The site said it would ship in 5 business days and freight transit would be an additional 10-14 business days. The company failed to make the bed available within that time frame. The bed was delivered and the assembly person said that multiple parts are missing. I called the customer service dept [redacted] ***, [redacted] @rosenberryrooms.com) and she said she'll look into it but that they cannot return furniture.
My order has not been delivered and no one with the store will answer my email, phone calls, or messages I ordered a light switch plate on January 21, The order number is [redacted] , and the cost was $plus $S/H Accustomed to receiving orders from other companies within two to seven days, I never received even a "shipped" emailOn February 4, 2017, I sent an email to Rosenberry Rooms requesting information on when I could expect my orderI received an automated response stating that someone would contact me within 1-business days, but no one did I have called five times in the last week, but never get a person to answer any extensionI have left three messages, but no one has returned my call
I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back From: [email protected] mailto:[email protected] On Behalf Of Rosenberry Rooms Sent: Wednesday, March 01, 6:PM To: [redacted] < [redacted] @homedepot.com> Subject: RosenberryRooms.com: New Order # [redacted] Order # [redacted] We received your order! Please note Orders may arrive in separate boxes, with no additional shipping charge If we are unable to fulfill your order for any reason, we will let you know that too We'll follow up with another email once your items are on their way Sku:531lmi2bbl500r Item: Classics Baby Blue Playtime Round Rug Qty: Subtotal: $
The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emails The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emailsWe rec'd the order for shower curtain order # XXXXXX-X) of design #13508-SHOCUR on Feb and noticed the problems the same dayI called, and emailed with photos the same dayI have had no responseI have tried multiple times to call, and left messagesI am never able to reach a live personI have left a comment on the company facebook pageI am asking for a replacementI have had no response at all
Purchased Item not received, Credit card charged On January 5, 2017, I purchased a Pedal Plane from their website for $The website said the item was "In Stock" My credit card was charged immediately On January 14, 2017, I had received no follow-up, so I attempted to contact the company, and kept getting disconnected I then sent an email to their customer care I received an auto-reply days later I received a message that they would check into it and get back to me "asap" I have heard nothing I have contacted them by email several times since then, and also left messages on their customer care phone line, but nobody returns my call
When the delivery guys were setting up the bed it was discovered that the legs for the footboard were missingNo idea when or if we will get them Purchase Date: 1/2/ Delivery Date: 1/29/ Order# XXXXXX Product: White Morgan Sleigh Bed (full) Product: White Morgan Storage Drawers Product: Study Desk with Drawers - White Payment Amount: approx $1, Payment Method: debit card Order was placed with set up on delivery optionWhen the delivery guys got to putting the bed together on 1/29/(yes a Sunday) they discovered that the legs for the footboard were missing, so instead of a set up bed we have a pile of partsMultiple attempts to call customer service end in two ways either you hit an option that lets you speak to someone about buying something from them, which I will never do again, or leaving a voicemail that in never returnedI've emailed customer service to which I receive an automated response saying they will get back to me within 1-but it's not been