Travel Resources International, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],
Thank you for assisting in bridging the communication between Masterbuilt and Mr. [redacted].  We always appreciate your intervention time spent in resolving misunderstandings no matter the outcome.  
We understand that Mr. [redacted] does not feel he was justly handled regarding the product he purchased through our infomercial.  We will be forwarding Mr. [redacted] a check for the amount of his return shipping and handling as strictly a good faith offer.  
 Masterbuilt clearly advertises the 90 Risk Guarantee during the infomercial as well as our product warranty's on our product; that being said the price of a return shipping and handling fee is not worth a consumer feel unjustly treated. 
Masterbuilt is committed to building quality relationships with our  consumers and community. Thank you again.
Best Regards,
[redacted]
Customer Support Manager

Dear Ms. [redacted],
Masterbuilt values our relationship with our customers and truely regrets that we failed to deliver Customer Service and provide our product to  Ms [redacted]'s.  She placed a website order for our Butterball Indoor Electric Fryer and we did not get the fryer out...

to her. However,  we have refunded Ms. [redacted] her complete funds to the original credit card used. Her refund processed on December 19, 2014 for the amount of $159.80.  I have provided an attachment with the transaction records.
We considered Ms. [redacted] situation resolved as of December 19th, 2014. 
Best Regards,
[redacted]

I received an electric smoker on Saturday 11/26/2016. I put it together and performed the three hours seasoning as described on Sunday 11/27/2016. During the process the unit would prematurely shut off. On Monday 11/28/2016 I called customer service, waited on hold for 48 minutes and finally just sent an email via their website. Today, I have not heard anything from Masterbuilt and am currently on hold as of this moment for 39 minutes. Understandably it is the beginning of the holiday season, but 87 minutes on hold is not reasonable.

Masterbuilt stands behind our commitment to our consumers
and community.  We acknowledge Mr. [redacted]’s
opinion, our replacement guidelines are in place for safety purposes, not to instill
the feeling of “mistrust” with any of our consumer’s.  It is unfortunate he does feel this way.   
We are still willing to replace Mr. [redacted]’s smoker but we
must hold firm on our return guidelines in doing so. 
 
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I will allow complaint continue until I know that the issue is definitely fixed 
Regards,
[redacted]