Travel Resources International

We called Airstream to repair our air conditioner.We were told it would need motor and boardOur Son needed a newer unit..So we desided to install new one for $and give old unit to our Son,,,,.At am .,,,The installer came early and never knocked on door..just came and cut unit into pieces all over yard.and distroyed the ton unit...It can't be repairedI ask him and my wife told him to save unit for my SonA company should tell you before starting to work on anything in your home This is not a way a company should do business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Issue resolved Glad to see such a speedy response Thank you, replacement is working so far! Regards, [redacted] *

Masterbuilt stands behind our commitment to our consumers and community We acknowledge Mr [redacted] ’s opinion, our replacement guidelines are in place for safety purposes, not to instill the feeling of “mistrust” with any of our consumer’s It is unfortunate he does feel this way We are still willing to replace Mr [redacted] ’s smoker but we must hold firm on our return guidelines in doing so Thank you, [redacted] ***

Dear Ms [redacted] We have reviewed the order information regarding [redacted] *** The information that Mr [redacted] provided regarding his order is accurateWe regret that his unit was received with part damageThe agent he spoke with did the correct process by offering to replace the damaged part under the manufacturer’s warranty coverage; the parts (support bracket) would have shipped at no charge to him next day under this warranty However Mr [redacted] refused this offer and opted to send the entire unit back under the infomercial Thirty (30) Day Risk Free GuaranteeUnder this guarantee individuals can return a unit and receive the purchase price less shipping and handling fees Mr [redacted] paid $and we refunded him on November 24, the product purchase price of $(less the $shipping & handling) Masterbuilt regrets that he is unhappy with the situation We stand behind our products and tried to correct the issue for Mr [redacted] and it was his option to return the unit rather than receiving the no charge parts overnightAttached is the advertised Day Risk Free option that he chose as it is displayed on the Infomercial Masterbuilt at this time considers the return and refund situation handledBest Regards, [redacted] Customer Support Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI received a bad or problematic smoker that should have not incurred these problems under smoking guidelines and its a shame they cant acknowledge this issue I cant worry about this anymore and I am moving on Regards, [redacted] ***

Dear Ms***, Masterbuilt values our relationship with our customers and truely regrets that we failed to deliver Customer Service and provide our product to Ms [redacted] 's She placed a website order for our Butterball Indoor Electric Fryer and we did not get the fryer out to herHowever, we have refunded Ms [redacted] her complete funds to the original credit card usedHer refund processed on December 19, for the amount of $ I have provided an attachment with the transaction recordsWe considered Ms [redacted] situation resolved as of December 19th, Best Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] In addition I have received a box from the business but I have not opened it so I do not know if it is complete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I will allow complaint continue until I know that the issue is definitely fixed Regards, [redacted]

Good afternoon Thank you for this opportunity to address a service issue as well as product safety We have spoke with Mr [redacted] and will be providing a check reimbursement for the hose regulator he purchased in June Best Regards, Masterbuilt Customer Support

Good Morning, Masterbuilt takes pride in our consumer support and regrets that Mr [redacted] had a difficult time reaching our team Our business does deal with outdoor cooking products and with the kick off of the summer months and the Memorial Day weekend we do have elevated consumer trafficWe do our best to identify these increases and preparewe regret that he was inconvenienced I do see that Mr [redacted] has an order in our system that was entered today and is due to ship out tomorrow at no charge so we consider his situation resolved Best Regards, ***