Travel Safe Of Wyomissing

Thank you for your March 2, 2014, correspondence regarding the above-noted claimTravelSafe is the sales administrator for the travel insurance policy Ms [redacted] purchasedMs [redacted] canceled the trip she insured, and since our office is not privy to the private medical information included in her claim submission, we have contacted the claims administrator, [redacted] ***, Inc., and the underwriter, [redacted] , regarding Ms [redacted] 's concernsFollowing is a response to Ms [redacted] 's concerns: The claimant purchased insurance on September 9, 2014, to cover the September — October 3, 2014, trip she booked on May 6, She canceled her trip on September 25, 2014, due to her medical conditionThe travel insurance policy contains terms, conditions, limitations, and exclusions regarding trip cancellation coverage due to a medical condition, and the Attending Physician's Statement submitted with the claim did not provide sufficient information to determine if benefits were payableThe claims administrator requested additional from the medical providersWith the medical information now on file, the claims administrator has determined that benefits are not payable and has sent the claimant a letter detailing the medical documentation and the pertinent policy provisionsShould you have any further questions, please let us knowDeb Grove TravelSafe

Thank you for your March 2, 2014, correspondence regarding the above-noted claim. TravelSafe is the sales administrator for the travel insurance policy Ms. [redacted] purchased. Ms. [redacted] canceled the trip she insured, and since our office is not privy to the private medical information included...

in her claim submission, we have contacted the claims administrator, [redacted], Inc., and the underwriter, [redacted], regarding Ms. [redacted]'s concerns. Following is a response to Ms. [redacted]'s concerns:
The claimant purchased insurance on September 9, 2014, to cover the September 25 — October 3, 2014, trip she booked on May 6, 2014. She canceled her trip on September 25, 2014, due to her medical condition. The travel insurance policy contains terms, conditions, limitations, and exclusions regarding trip cancellation coverage due to a medical condition, and the Attending Physician's Statement submitted with the claim did not provide sufficient information to determine if benefits were payable. The claims administrator requested additional from the medical providers. With the medical information now on file, the claims administrator has determined that benefits are not payable and has sent the claimant a letter detailing the medical documentation and the pertinent policy provisions.
Should you have any further questions, please let us know.
Deb Grove TravelSafe

Review: I purchased travel insurance through [redacted] and chose TravelSafe for my 2013 vacation to Roatan, Honduras to occur in July 2013. Insurance was purchased 30 April 2013. However, my mother passed away unexpectedly (without any illness) on 26 June. I obviously canceled my trip. When I went to process my claim I discovered that Travel Safe is not the company that process clai** but [redacted], which has a VERY, VERY poor rating every where you look on the Internet. And even when you go to Revdex.com, there are numerous complaints against them. Before I filed my claim, I called to find out *exactly* what they required so that everything would be submitted and to minimize delays. The gentleman gave me the list, I followed, and heard nothing. I have called for 2 weeks and all have been able to speak with are customer service representatives. Yesterday I was told a letter was sent out on the 11th detailing the information missing from my packet! The company never bothered to contact me until I started calling them.

I purchased my insurance with Travel Safe, not [redacted], yet Travel Safe does not appear to be concerned about the clai** process by their customers.Desired Settlement: I want my claim resolved *NOW* WITHOUT having to jump through every hoop and over obstacle [redacted] presents.

Business

Response:

September 30, 2013

Dear **. [redacted]:

Thank you for your September 20. 2013, correspondence regarding the above-noted claim. We appreciate the opportunity to address **. [redacted]'s concerns:

**. [redacted] left a voice message at our office on Friday, September 13, 2013. After listening to the message, we sent her an e-mail advising that we would contact the claims administrator to check into her concerns and get back with her. When we called **. [redacted] back on September 13, 2013, and got her voice mail, we left a message asking her to return our call so that we could discuss her claim with her. We did not hear back from **. [redacted] until we received your correspondence.

The claims administrator had advised that all of the information needed to make a claims decision was not included in the claim submission and apologized if the customer did not feel that she was notified timely of the additional information needed. At this time, a final piece of information is needed, and **. [redacted] is understandably concerned because the information must come from a governmental agency, and she is not able to speed up that process. The claims administrator has contacted the governmental agencies responsible for the updating the records and sent the claimant a letter detailing where the process is and the telephone numbers that might be helpful.

Please let me know if you have any further questions.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Mainly because I sent the following email to the Revdex.com on Sept 17 asking that the complaint NOT be processed because TravelSafe was trying to help me, yet it was released within days! In regards to TravelSafe's claims: I did receive an email from [redacted] stating they were investigating my claim (dated Sept 13 at 5:04pm); however, I never received a voice message. In fact, this is the first contact I've had from the company.

From: [redacted] <[redacted]>

Date: Tue, Sep 17, 2013 at 10:28 AM

Subject: Re: Your complaint has been received

To: Revdex.com of Metro DC and Eastern PA <[email protected]>

Dear [redacted]: