Travel Unlimited, Inc.

Complaint: [redacted]
I am rejecting this response because:REGARDING THE RESPONSE FROM PAUL T[redacted]. PAUL T[redacted] CAME OUT TO MY HOUSE ON 08-08-15HE INSTALLED SOME LINER LOCK. HE DID NOT HAVE ENOUGH TO TAKE CARE OF THE PROBLEM AT THAT TIME. I WAS TOLD THAT HE WOULD BE BACK TO FINISH INSTALLING LINER LOCK THRU THE WHOLE POOL. I NOTICE THAT THE LINER IS STILL COMING DOWN. WE DISCUSSED ANOTHER STYLE LINER THAT WOULD CLAMP IT TO THE WALL. IF INSTALLING LINER LOCK DOES NOT WORK WE HAVE NO OTHER CHOICE BUT TO DO WHAT NEEDS TO BE DONE. AS OF TODAY I HAVE LINER LOCK AND COINS FALLING INTO THE POOL. NOT SAFE. THANK YOU [redacted]
Sincerely,
[redacted]

Complaint ID#: [redacted] Company Name: Tolis & Associates LLC Company Contact Name: Paul T[redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response** ...

Complaint Information: There is nothing that physically adheres a beaded liner in the track of the pool. It is not uncommon for beaded liners to come out of the track and we return to put them in with a product called liner lock. Before that was available coins, popsicle sticks and wooden close pins were commonly used to to take up space in the track to help hold the liner in place. Many times this is not necessary so it is not automatically done. Putting items in to fill in this space can bend out the track causing issues with future liner changes like what we are going through with this one. Water in the track freezing during the winter can also widen the track causing issues. Even though these conditions are beyond our control we always go back and find a way to get the liner in. The areas I have reinstalled have stayed in. The pennies were put in to help hold the previous liner in and the crew was asked to put them back in. Each time I went out I used liner lock not pennies and [redacted] was in the pool observing this. I am in the Bristol area most weeks if I get a call a day or two after I'm there I don't feel it's unreasonable to wait until the following week when I be back in the area. There is no reason the pool can't be used. Many pools have beaded liners the have sections out that are left out. This is a new liner so we should be able to get the liner stay in and I feel we have made a good effort to do this and will continue to. This complaint is the first time [redacted] mentioned take out the pennies which I told her I would be happy to do and liner lock the entire pool to see if that prevents the liner from coming out further. We also discussed another style liner that would go under the frame of the pool so the frame would clamp it to the wall. This requires a lot more labor than hanging it in the track but I am happy to do that no charge to resolve this matter. Sent on: 8/11/2015 11:34:56 AM