I sent a letter letter to EO CEO James Ridgway on May 5, Unfortunately this space is not large enough to include the entire letter The key points about which I wrote are:
- advertising
- Substandard accommodations
- Invasive and inappropriate behavior from the tour guide and one of the ministers
- Lack of integrity by one of the ministers
On October 2, I sent a letter of complaint to CEO James R*** in regards to customer service, lack of honoring a registration and lack of respect from a person in upper managementNeedless to say that as of today, no response has been providedNo customer should feel disrespectedThe agency needs serious training on customer care and customer service and as simple courtesy respond to a letter of complaint
Awesome customer service! Friendly, very good peopleWould do this again
I sent a letter letter to EO CEO James Ridgway on May 5, Unfortunately this space is not large enough to include the entire letter The key points about which I wrote are:
- advertising
- Substandard accommodations
- Invasive and inappropriate behavior from the tour guide and one of the ministers
- Lack of integrity by one of the ministers
On October 2, I sent a letter of complaint to CEO James R*** in regards to customer service, lack of honoring a registration and lack of respect from a person in upper managementNeedless to say that as of today, no response has been providedNo customer should feel disrespectedThe agency needs serious training on customer care and customer service and as simple courtesy respond to a letter of complaint