Travelers International, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
My contract states under #of the attached agreement that I can cancel calendar days from the day in which my contract was signed OR days after the day any membership card or membership materials are received "WHICHEVER IS LATER". Beth stated in her email that I received my welcome membership activation email on 4/14. My cancellation was sent 4/7. Therefore, I was well within my timeframe according to the cancellation policy I received
I have not accessed my account or activated anything with the emails that have been sent to us.
Regards,*** ***

Good afternoon,[redacted] and [redacted] purchased a Travel Club Membership through Travelers International on 03/07/15 in the amount of $2,543.00 at which time they put a down payment of $1,000.00 with the balance of $1,543.00 due to Travelers International on 04/15/15.Upon receipt of the final payment...

their account would be activated.Per the state of Washington's requirements the customer's right to cancel their contract is 10 business days.Notice of cancellation was received on 04/07/15 (well past the time for cancellation).Phone contact was made with [redacted] on 04/14/15 who was advised of the right of cancellation.  [redacted] advised that she understood, but still wanted a refund.As a courtesy, the customer's membership was activated on 04/14/15, their membership was updated to a Platinum Membership which allotted them unlimited weeks, and the balance due of $1,543.00 was waived.The customers were sent an email on 04/14/15 providing them with their login credentials to the website.We believe that we have gone above and beyond in resolving this issue thought we were legally not obligated to do so.Thank you,Bethe' B[redacted], CFO