Traveling Mailbox

I have used Traveling Mailbox for over a year now. My experience has been a totally positive one. I am always surprised at just how quickly their team jumps into action to fulfill one of my requests. It was not uncommon for them to take action within minutes - even when I was reviewing my mail on the weekend, particularly a scanning request.
I am very pleased with their prices - and I did quite a bit of cost comparisons with other companies offering the same kinds of service. Consistently their TOTAL price was always lower than any others - and for me, service and low prices (without any hidden fees or costs) set them above and beyond their competition.
Based on my experiences, even if there is a mistake or problem that arises, they are willing to work with you.

The billing system messes up because of website glitches and the consumer pays the price.My account is [redacted] - Before I subscribed to Travelling mailbox they were very nice and friendly over the phone. First time I call them to bring up a billing mistake on their part they became unprofessional and rude. 2 weeks prior to the data of the subscription recurring payment. I went on their website and I update my account to charge my paypal account vs my debit card. then I deleted the debit card from their website. On May 28th they charge paypal for the subscription $19.95 which is what I wanted. But on June 4th I decided to forward some letters and they charged my old card the one I deleted $2.95 (which caused my debit card account to be overdrawn and the bank charged me an overdraft fee $35). I called them and I asked why they did not use paypal for the $2.95 as well. they said that they can't use paypal for forwarding services and they have to use a card. so I asked why does not their website say anything about that? they could not answer me and they only said that they will not help me and pay the bank overdraft fee. And they dont know how my debit card reappeared on their website. They dont care of I cancel the service, they dont care if I leave negative reviews.Desired SettlementI think they should credit me the $35 dollars for future subscriptions and fix their website.Final Consumer Response /[redacted]/Me and the business reached an agreement. Please close the case

Have been using for about a year and have been very pleased with the handling of my mail. They have a good selection of addresses, and the value in terms of price/included scans is the best I have seen. However, unimpressed with security protocol. I asked a while back to note my account with a pass phrase and that my account not be discussed without that pass phrase. I contacted via chat today to discuss a billing issue and was not asked for pass phrase. When I asked why, I was told that I was not going to be given any information about my account except a possible refund. This is account information, perhaps minor, but still account information. Unacceptable in my opinion. I asked why it was not possible to require an existing customer to log in before chatting about her account and was told it would be too difficult to set that up. I was assured they could see my name, email and phone number before chatting, all of which was typed in by myself, thus meaningless as to verification of identity. This is not security. I really hope they address this issue because I otherwise have no complaints at all.

Traveling Mailbox is a company that delivers value and takes care of its customers. No just a gratuitous statement in marketing literature, but a firm that actually cares and goes out of their way to do the right thing. They even do so at their own expense. If your considering using a mail drop service look no further. These are the people to do business with.

I chose Traveling Mailbox because they offered the best price for the service. Their website and options seemed comparable to their competitors and I was looking to using their service. Upon signing up I learned I needed to submit a USPS form 1583 along with two forms of identification. Every Virtual post office box requires this so it is not that big a deal.
Security:
They took my scanned ID's and emailed them back to me and CC'd 5 other people in the company. As far as I can tell they were archiving the ID's in their mailbox's as well. I think this is bad practice and would prefer my ID's be (1) sent to as few people as possible and (2) stored and transmitted in an encrypted format. This seems like a no-brainer to me. When I complained, to their credit, they refunded my money and told me they deleted all copies of my IDs. I asked around and most other companies claim to store this information in an encrypted format. I've selected [redacted] and will try them out.

Dishonest to your customer's about certain fee's.On 10/23/2015 I went to check my mail and log into my account, I found it was suspended due to billing, my card that had been used as payment for the account was stolen while I was out of town for Chemotherapy Treatment. I tried to update my card online using the company's billing management system and to my surprise, I received the same error message that I have received in the past that stated after I had updated my information to Paypal as my method of payment "that this invoice has already been paid", I have experienced a couple of issues with billing in the past, once for an expired card, second was for a change in bank and the third this time being due to my card being stolen, all of which are everyday things that happen in life, in the past they have always been helpful and taken care of helping me get my billing fixed with no mention of a "normal" reactivation fee of $25.00. To my surprise today, I had to call, spoke with [redacted] who I usually have a great interaction with and went around in circles about this $25 reactivation fee that they company states they charged if an account cancels. What they were unaware of is that I had proof my account said suspended from the screen I had just seen from my own attempt to try and update my own billing, second I explained to [redacted] that $50 (which $20 of it was my normal monthly fee, which I had no problem paying) was very high for just a mailbox, yes I understand and am grateful for the uniqueness of the service, but this does not give them the right to charge outrageous fees and not make you aware of a $25 reactivation fee without telling you about it, [redacted] then states that this is sent out in email every time there is a billing issue,I explained to [redacted] that I did not receive a notice in relation to any charges otherwise I would have been prepared for the charge, he then continues to explain to me that the 3 times earlier in the year my billing was changed after they suspended my account I was not charged, I explained to him that is kind of their company, but how can I see that as being a favor when you do not advise your customers of the charge. Just to prove my point that I never received the email about the charge, I called a good friend of mind who works in IT for my old company and not that I am surprised, but there were no emails from traveling mailbox specifically stating anything about a reactivation fee charge. during my conversation with [redacted], I was advised of the email address that I had on file which I knew I had changed long ago, and again feeling lied to, I checked my account preferences as he asked me to and my updated email address showed, in which there was still no email from traveling mailbox to me advising of any fees for a suspended mailbox. I have been with traveling mailbox for over a year and pay faithfully for a service I like. I feel that by having no empathy or care regarding a customer's situation can only make one believe that they are undervalued and therefore I can take my business elsewhere if that is the case, I felt no empathy from [redacted] and just got the "it is what it is " attitude. I am a cancer sufferer and money is tight right now, I am not looking for handouts, but a company who takes time to hear their customers. I have no reason to lie about any communication I have received because had I known about the $25 my card was charged just to simply click a button and resume a service I enjoy receiving from Traveling mailbox I would do what I can to prevent this, however I do think anyone can prevent someone stealing their debit card. The hardship is on me and not on traveling mailbox, and due to their lack of empathy I don' see myself continuing after this month since I now feel forced to have to pay this exorbitant amount of money for a mailbox just to have some time to find somewhere else to go who may care about the business and clients they have and change over my mail. Very sad a Revdex.com complaint had to become over $25 I was never told aboutDesired Settlementa refund of my $25.00 for this "reactivation" fee I have no communication or emails from the company about in regards to a suspended account. Business Response /[redacted]'s payment has failed to recharge on the following months:2/15/154/19/1510/17/15[redacted] received an email each month stating when her payment will renew. It also states in the email that failed payments may result in a $25 reactivation fee. This is the first time [redacted] has been charged the fee. We will not refund the fee. However, we will close [redacted]'s account and provide her a full refund if she wishes. ThanksConsumer Response /[redacted]/Hi [redacted], By the tone of your email, I already feel as if I am not going to get much help, however I hope that is not the case. First off, the reason for the complaint is because I asked to speak to someone higher than [redacted] and I was refused, this is the reason for the Revdex.com complaint. I am attaching ALL correspondences so you can see yourself, that I am not lying to you.Second, You stated in your email that you are perfectly within your right to charge it considering how many times my payment has failed, ok well let's take a look at this. I have had four failed payments1 - 2/15/15 Credit Card Expiration Date passed * tried to update online and was given an error stating that " my invoice was already paid", I initiated a chat conversation, my payment was taken, I thanked the person who helped me, no mention of ANY reactivation fee. 2 - 4/19/15 Credit Card blocked, due to international travel - This was something I had no control over, I went ahead and tried to use PayPal which you offer as a method of payment, received the same error" your invoice is already paid" I contacted your customer service team, my payment was updated and process, and once again no mention of ANY reactivation fee.4 -10/17/15 I contacted your customer service on 10/25 after coming back into town on 10/23, my card was lost in Miami, I called to update the card, since I was not aware my payments were coming out of this card, and then I am given a very hard time, about a reactivation fee that never was told to me, emailed or discussed or in ANY agreement signed by me. I kindly explained to [redacted] what happened, I do not think anyone plans for their card's to be stolen, no empathy at all, and I was told that was it, it had to be paid if I wanted my service, and then made to feel as if I had asked the previous THREE times for a waiver on something I was never advised that existed.Please look at the above and explain to me how any of these, instances I would have had control over? If you would like proof to support I can provide it.[redacted], I am a fair person, and humble, I treat all people as I would like to be treated, but how I was treated by [redacted] on 10/25 was UNACCEPTABLE and UNECESSARY. I have reviewed ALL of my emails and correspondence from your company and never heard of or was advised of a $25 reactivation fee. I just found out I have cancer, and I am truly asking for a little help with this fee I was not told about, that is all I am seeking and now this has been blown way out of proportion needlessly. I have been with traveling mailbox for over 2 years and your company has always been great with me, I have enjoyed your services and would like to stay, however I am firm on respect and honesty, and on 10/25 [redacted] was very disrespectful and dishonest and made me felt as if I had something to gain by lying. My payment was due on the 17th, I was not aware that the payment did not go through as I thought I was under PayPal for payment. I called for assistance, and instead was treated poorly, and this is unacceptable.I am seeking resolution of my concern being that I have been a long term client with your company, my entire staff (32 people which is $640 monthly and $7680 annually) on my team utilize your services since we all travel, we have found you to be one of the best companies to work with, I would surely hate a small amount of $25.00 to be the reason to sever ties, however if my business is not important then we will be fine taking our services elsewhere .A - My $25.00 "fee" that I have proof I have no documentation be refunded, and from this day on I will make sure my team knows and I will know of the fee and this will not be an issue in the future. I honestly feel that at this point, I don't see any willingness on your company's end to work with me, when I have been nothing but loyal for over two years along with my staff.If this still is not a feasible option, then I WILL close my box AFTER I receive an important document since I am awaiting for a piece of important mail( I don't feel a threat is needed for you to close my box that I have paid for, since that is retaliation in a sense) along with the other 32 that my staff has, and we will take our business elsewhereB - If you can propose another feasible option, now that I have shared my side of my concern, would be open to any other ideas that you have to try and rectify the issue. Also, I have taken the time to go through my emails to gather all of the emails concerning the dates above, if you wish to see them to see that I have not received communication I will gladly forward them to you. Please respond by close of business 10/28/2015Final Business Response /[redacted] has been receiving emails all year stating when her account will renew and if she doesn't, a reactivation fee may be applied. Traveling Mailbox has not charged her one until October of of this year. As [redacted] stated in her email, her payment has failed four times. We will not be refunding the reactivation fee.Thanks

Extremely deficient customer serviceI signed up for this service shortly before leaving the country for 6 months as I thought it would be the perfect solution to handling my mail while abroad. I typically don't receive much mail but this was to give me peace of mind. I received emails for the first couple of months with notices of mail received, and then in the third month a notice to put my mail on hold to avoid getting it shredded. When I asked how to put it on hold I was told I had to fill out a UPS form first, this is where the problems began. This apparently is crititcal and needs to be completed and notarized before you can do anything with your mail. Had I known this I would have done it right away when I set the account up since I clearly want to receive my mail. But finding this out months down the road, while I'm out of the country and in the middle of a trip when I"m changing countries every week is highly problematic and it requires me getting to a US Embassy to complete the requirements. I expressed this to [redacted] that is was going to be very difficult for me and he advised that instead they could close the account, return all mail to sender, and refund my money. I actually wanted my mail, so I attempted to try to find an embassy close to the remote areas I was traveling while changing countries over the course of a few weeks. After turning out to be just as difficult as I imagined I confirmed with [redacted] to please close the account, return mail to sender, and refund my money. After all, I already had a PO Box, if I wanted my mail to sit for 6 months I could have just left it thereI specifically paid money to Traveling Mailbox to manage my mail (open, hold, forward, etc) and that could not be done without this form. This same [redacted] then proceeds to close the account and refund me only 1 of the 4 months at his own discretion, and going against what he originally stated. When I disputed this, he said he was doing me a courtesy. I disagreed with this wholeheartedly and expressed this to both himself and the company's president and both opted not to communicate with me any further. With all of the emails I'd been receiving from the company, you'd think there'd be an email that could be sent out a few days after opening the account saying "your account is not fully set up, make sure to get us this form ASAP!". The company may feel its doing an adequate job of making customers aware of the requirements, but if the requirements aren't being submitted, then obviously there's still a knowledge gap somewhere. But to top that off with such poor customer service as [redacted] provided is distasteful, leaves you extremely helpless when you're abroad, and now leaves me with a mess to clean up when I get back. On top of the stress from him, I still don't have my mail or my refund.Desired SettlementRefund of fees May, June, and July and take additional steps to make sure customers are aware of requirement for UPS form Business Response /[redacted]/Hello,The USPS Form 1583 is a required form by the USPS. This information is posted on our How it Works page, FAQ Page, Support Page, and the customers welcome email after subscribing. It is in no way hidden and clearly visible. In addition, during the time the customer was receiving mail, it stated in their Inbox that they need to complete the 1583. However, I have completed a full refund for the customer and we wish them the best. Thanks!

I have been using Traveling Mailbox for a number of months now. I have found their service to be excellent. I recently had a payment issue, complicated by the fact that my email address was killed by MSN. The support staff helped me resolve the issues in record time and I couldn't be more pleased!

Great customer service and product. They never let me down and my mail was always scanned and on time!

I was a customer of this business for almost two years. They were easy to work with and I had a great experience. I had two questions/concerns about my account in those two years and both times, I was able to get the question/problem resolved quickly and satisfactorily by using the "chat now" function. It was nice to have someone available immediately. I would highly recommend this service.

I have used Traveling Mailbox for several years and have always had outstanding service. My husband and I traveled for extended periods of time and it was so convenient to receive our mail through TM. I would highly recommend their services to anyone and will sign up again if in the future there is a need.

Charged our card for unathorized payments then refused to send mail back, refused, to a customer- they are holding a customers itemsWe had service with this company, and when they charged us for unathorized mail forwards, we told them to refuse the parcel, and have USPS direct it back to sender- they refused to and now the customer is filing complaints with USPS on this company They also made unathorized charged to our card- and refuse to answer over 20 emails about this, over a 3 week period.Desired SettlementSend the package to the customer by refusing it and the post office would take it no charge. This is a very shady company and we have many complaints to file om them. Business Response Contact Name and Title: [redacted], PresidentContact Phone: XXXXXXXXXXContact Email: [redacted]@travelingmailbox.comThis customer broke our Company Policy by sending packages to the wrong facility. This policy is clearly displayed in the welcome email the customer gets. We took it upon ourselves to ensure the package was sent to the correct facility which is why the customer was charged for the shipping. The customer has been irate and extremely unprofessional from day one. We provide support via phone, live chat, and email 7 days a week so suggesting that we cannot get a hold of is lunacy. Based on the customers actions it is very likely the customer is fraud and we have sent that information over to the post office as well. The customers has flooded our [redacted] and [redacted] pages with negative content as well and we have reported that.All payments made by this customer were refunded so we could protect ourselves from charge backs. ThanksConsumer Response This case is not invalid. This company has retained packages sent to us, and is not forwarding them to us or sending them back to the customer. Our company posting this information is not a lie, or is the customer posting this info untrue. The tracking is Tracking Number: XXXXXXXXXXXXXXXXXXXXXX and is received by [redacted] of TRAVELING MAILBOX. Parcel is sent to us and NOT received NOR sent back to shipper. THIS IS A VALID COMPLAINTTracking Number: XXXXXXXXXXXXXXXXXXXXXX Image of a progress bar displaying delivered statusdeliveredUpdated Delivery Day: Saturday, February 13, 2016 Product & Tracking InformationPostal Product:First-Class Mail(r)Features:USPS Tracking(r)DATE & TIMESTATUS OF ITEMLOCATIONFebruary 13, 2016 , 11:34 amDelivered, In/At MailboxSEATTLE, WA 98122 Your item was delivered in or at the mailbox at 11:34 am on February 13, 2016 in SEATTLE, WA 98122.February 13, 2016 , 7:52 amOut for Delivery SEATTLE, WA 98122 February 13, 2016 , 7:42 amSorting Complete SEATTLE, WA 98122 February 13, 2016 , 7:11 amArrived at Post Office SEATTLE, WA 98134 February 12, 2016 , 9:03 pmArrived at USPS Destination Facility FEDERAL WAY, WA 98003 February 9, 2016 , 10:12 pmArrived at USPS Origin Facility OPA LOCKA, FL 33054 February 9, 2016 , 6:52 pmDeparted Post Office MIAMI, FL 33116 February 9, 2016 , 12:22 pmAcceptance MIAMI, FL 33116 email exchange showing they never sent parcel to us or back to shipper- and never reply to our emails until we file a complaint. how is this invalid? why would a company be allowed to do business in this obscene manner??to [redacted] We have emailed the manager of the office of the mailboxes, and will let you know what they say about them having sent it back, or what happened to it if they have any information. Thanks[redacted]Mar 18 (11 days ago)to me Thank-you! I have put in a written request with the Post Office to try to resolve this as well![redacted]Mar 18 (11 days ago)to me Thank-you! I have put in a written request with the Post Office to try to resolve this as well!to [redacted] we emailed them again as we had no reply yFinal Business Response The package has been returned.

Having been a customer of Traveling Mailbox for several years, I must say that it has been a pleasant experience. The options that they provide for the handling of my mail have always met my needs. I have called them a couple of times when I have had a question about my mail and these occasions have been helpful and also pleasant. I would recommend their services to anyone.

Traveling Mailbox is an excellent service. I've been a customer for over five years now - anytime I've ever had an issue (which is rare) they've handled it quickly and professionally. I highly recommend them to anyone who can use their service!

Traveling Mailbox took money out of my account, totaling $129+ over 5 months. I spoke to several employees, who garaunteed a full refund. No refund. Traveling Mailbox took money out of my account, totaling $129+ over 5 months. I spoke to several employees, who garaunteed a full refund due to the company's error. Although I requested for my account to be closed several times, the company waited months to stop making unauthorized withdrawals from my checking account. The owner states that he does not offer refunds. Do not use this company.Desired SettlementImmediately refund all withdrawals from my checking account. Change their company's fraudulent activity that begins withdrawing payment BEFORE THE SET UP FOR SERVICES IS COMPLETED. The customer is charged even when the service isn't properly set up. The customer CAN NOT USE THE SERVICE before the account is set up. Business Response Ms. [redacted], signed up for an account on 7/10/15 and began receiving mail that month also. Ms. [redacted] was made aware of the USPS Form 1583 from day one as it is listed all over our website including the customers welcome email. Ms. [redacted] could have cancelled her account at any time and received a refund if she had not received mail. Ms. [redacted] could have logged into her billing portal and closed the account at any time. She did not need to contact us to close the account. Ms. [redacted] continued to receive mail every month including the end of November when she finally cancelled her account. Due to the fact that Ms. [redacted] continued to receive mail the entire time her account was active, we are unable to provide a refund. Ms. [redacted] cannot use a service for 4+ months and then expect a refund. Ms. [redacted] has also been very unprofessional in her communications with us and used foul language including sending repeated/spam emails and leaving unprofessional voicemails on our office telephone.Traveling Mailbox services thousands of customers worldwide and has an excellent report with our a customers. We provide support via chat, email, and phone 7 days a week. We are easy to contact to get help with any issues and we do provide refunds to customers who do not use accounts or have issues during the initial setup. No we do not issue refunds to people who use the service for months. Thanks! Consumer Response This company is a complete fraud and is a mess. Ask them for the recorded messages that include the said "foul language". The only thing I said was that I suspect this company is being run out of the owner's mothers home, and that the company was a fraud. I was completely calm. No cursing, no insults. This company has no basis to defend the fact that it stole $150.00 from my checking account, and so now the owner is resorting to slander me, the customer. The company had not collected any pieces of mail on my behalf, because I account was not even set up for me to access the said "mail" the company is referring to. I can not access any mail today, and I never could access any mail on this company's website. So.... What was I being charged for? Please, please ask him. Ask the owner for the voicemail that I left him, which is the only time I spoke to him. Also, ask him for any and all of the emails that I sent him. I calmly called his company a fraud in the voicemail & emails. And IT CLEARLY IS. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Traveling Mailbox took money out of my account, totaling $129+ over 5 months. I spoke to several employees, who garaunteed a full refund. No refund. Traveling Mailbox took money out of my account, totaling $149.50+ over 5 months. I spoke to several employees over the phone, chat & email each month since entering my information on the website, and each garaunteed a full refund due to the company's error. Although I requested for my account to be closed several times each month, the company waited 5 months to stop making the unauthorized withdrawals from my checking account. The owner states that I can not receive a refund because the company does not offer refunds, although the website does not state this fact and furthermore, the subordinate employees guarantee refunds. Do not use this company. This company has no basis to defend the fact that it stole $150.00 from my checking account, and so now the owner has resorting to being excessively rude to me, the customer. The company stated that it received and processed "mail" on my behalf, which is untrue. The company has not collected any pieces of mail on my behalf. Plus, my "account" with the company was not even set up for me to access the said "mail" the company had "collected". The account was never set up. I can/could not access any mail today, and I have never been able to access any mail on this company's website. So.... Why was I being charged $29.95 for 5 months? Each time I was in touch with customer service by online chat, email or phone, I was garaunteed a refund. Then the owner would deny the refund at the last minute, and the company would continue the deductions from my checking account. The owner has essential stated that since I simply filled out the online forms to set up service, which included my debit card information, the company could withdraw cash AT WILL with no obligation to actually PROVIDE the services. Do not use this company. The owner has stated to me that he could only "refund" the deductions made from my checking account if I had paid a lump sum. But, since my payments were deducted monthly, his computer system will not allow him to return the cash. His explanation for his "inability" to execute a refund doesn't make sense. Also, he doe not accept any responsibility for his company's 5-month-long mistake, which makes the entire enterprise appear scam-ish. Again, do not use this company. This is a cautionary tale, and Traveling Mailbox leaves a black mark on the record and reliability of all small business owners in this country. The company will raid your checking account without any remorse. If you value your privacy and seek to support honorable small business owners, do not use this company. This is my first and ONLY complaint to the B.B.B., ever. I am reporting because this company because it refused to return the $149.50+ cash that was deducted from my checking account without my permission for services that were never rendered.Final Business Response [redacted] had been told months earlier how to complete the setup process of her account and she did not. She was able to login to her mailbox at any time and review her mail as well as login to her billing and cancel her account at any time. However, she continued to receive mail for months and never cancelled her account. We are available via phone, live chat, and email 7 days a week and had she called and told us to close her account we would have at any time. We are obviously not going to refund her money after we received mail on her behalf for over 4 months. You do not wear tennis shoes for 4 months and then take them back and ask for a full refund. We are a professional Company serving thousands of travelers all over the world. We are an A+ Rated Company via the Revdex.com. We have been in business since 2011.

Traveling mailbox made it easy for me to get a physical address when I needed it. Their customer support over the phone and email was pleasant and answered all my concerns in a timely manner. Short-term or long-term use, they are flexible and has excellent people manners. I highly recomnend them to anyone!

Utilizes an address in Las Vegas that is NOT recognized by the USPS the way the company provides it for you- which causes multiple issues.I had just purchased a traveling mailbox on 2/22/15. The first issue they have is that they ask you to sign up with one address and if you utilize another email address for only your paypal transactions, that's the one they start sending information to as well, so you have to check BOTH to see what's going on. They should probably state up front- that if you are paying w/ paypal, utilize that email address only.Secondly and most importantly, the address they give someone to choose, i.e. the Las Vegas address is not recognized by the USPS as the "correct address" and [redacted] should actually try putting that into the USPS site as he has written on his site or credit card companies or even AT&T they don't want that address the way [redacted] has it listed to use on his site and emails. When I changed my address, the USPS site kept stating that the way Traveling Mailbox states to give your address out is WRONG. They state to you to utilize it as [redacted] but the USPS doesn't see it that way. Most credit cards stated they don't have that as a correct address and CALLED me after I changed it, asking if perhaps I was wrong and it was a suite? I said I don't know, this place gives you an email and tells you how your mail should look. That's the address, but USPS doesn't recognize it as a correct one. SO that makes me very nervous. Additionally I had used a COA as well as tell companies personally. I have found out some packages are getting forwarded by the USPS when I did change the address via USPS but NOW I have no idea what's going to happen to them as this place uses a different address for my packages. WELL, when I do a change of address with usps and there's already packages they forwarded they said it was wrong to have my mail go from my residential to 2 different addresses. One for packages, one for mail. I never have heard of that before either. I used to deal with Mailboxforwarding (should have stayed w/ them) and they never did this sort of mix and match addresses. Lastly, because the woman at the town hall where I live saw that the address wasn't correct she made me change it on a form 1583. Then I showed her the email from this place that states the address was correct the way I had it so because I had to white out certain things the woman who notarized my paper didn't like... Traveling Mailbox is now making me mail in the paperwork which will take days if not 2 weeks due to snow here. I could have scanned it or faxed it so they could see the notarized stamp clearly but because I made edits (I was forced to BY THE NOTARY!) because the address she even knew wasn't accepted the way it was given ...by the USPS, I am now waiting on my stamped actual form and 2 forms of ID to be mailed to them. Which was done last night 2/23/15. I really think this place doesn't GET that their addresses aren't accepted the way they GIVE THEM TO YOU and they are welcome to try it out themselves with the Post Office, with banks etc, and because the person that notarizes it, checks to see if it's a legit address and you have to make edits to your form, [redacted] seems to have an issue with that. Ripoff report will be informed as well as I don't think I'll ever see my mail even with the form stamped so they can SEE it and FEEL it. They are frauds... in my opinion. Give a correct address accepted BY THE USPS or don't tell me you don't like edits! I bet my mail will be lost.Desired SettlementI would like to know when I have mail (if it is even a legit address because no company I have dealt with thinks it is, the way it's written) and things forwarded for free until you get the form you desired mailed to you to your NC addressand I would like you to FIGURE out how the USPS really wants that address because it's wrong the way you have it which makes me feel like you are doing something shady. And because I filled out a change of address w/ the USPS and they said I could not forward packages only to another state and my mail to Las Vegas, how they are going to get my packages to me if they show up which they will ...to Las Vegas? OR are they going to be returned to my residential? WHAT a problem this place is!Business Response /[redacted]/Hi [redacted],Thank you for your feedback. After reading your comments we have elected to close and refund your subscription in full as we are not going to be able to serve you to meet your needs. We wish you the best in your search for a mail provider! Consumer Response /[redacted]/This guy suspended account after I just changed my address with companies and things are going to that box now -because he didn't like the Revdex.com being notified now my mail is completely lost. Lawyer retained. He will be sued for fraud amongst other problems he caused. Truth hurts.Final Business Response /[redacted]/After further review, it was determined that this customer signed up for the service in April of 2014 and cancelled the account and requested a refund because she was unable to meet the requirements. The requirements and how we operate was exactly the same and yet still signed up for our service in Feb. 2015 knowing this information. This customer also has yet to contact us directly about any issues and instead filed a complaint with the Revdex.com directly. In addition, this customer never completed the USPS Form 1583 which is required by the United States Postal Service in order for us to receive this customers mail either in April 2015 and Feb of 2015. Without this form, we cannot service the customers account.It is our determination that we are unable to meet the needs of this customer and we have fully refunded the subscription amount.This matter is closed. Thanks

Traveling Mailbox is an awesome service with excellent customer service. I've been a paid member for over one year and love the service. Whenever I have a question they're there to answer it with a smile on their faces. Their website chat makes it easy to get real time questions answered.
I'm a member for life.