First off I want to thank you for taking your time to write to the Revdex.com and to also post a review on ***We take all complaints and negative reviews seriously as we use them to improve upon the quality of service we provide our thousands of members and the thousands of folks who attend our presentationsIt is not our intent to make things difficult and we want to ensure your needs are well attend toOur records indicate that the Revdex.com complaint and the [redacted] review are the first time we are hearing from you regarding the complimentary gift you received from usYou voluntarily attended a Goldrush getaways presentation on 1/30/What prompted you to attend the presentation is that you received a mailing from us offing a complimentary cruise to Alaska or Mexico including airfare just to attend the presentation, no obligation to buy anythingYou mention in your complaint that we are offering a free cruise and airfareWe do not offer FREE cruises as there are taxes and fees associated with the cruise and airline tickets that you are responsible to pay forNowhere does is state the complimentary gift is freeThe taxes and fees include but are not limited to: Airline Federal Excise Tax, Federal Security Tax, Local Passenger Facility Charges, Cruise Taxes, Port Charges Agency Booking Fees, Fuel surcharges and other cruise line imposed surchargesYou responded to the mail piece by calling in to schedule your presentation appointment date and timeDuring the call you were informed that the call was recorded for quality assuranceWe reviewed the call recording and all of the disclosures were explained to you at that time as well as the taxes and fees that would be required on your partYou are correct in that there are restrictionsThis is disclosed in the “Alaska or Mexico Princess Cruise Terms of Participation” you and your husband both signed on 1/30/The disclosure states Certain sailing dates and restrictions applyPlease see the attached signed “Alaska or Mexico Princess Cruise Terms of Participation” It is common knowledge that cruise lines have specific dates that they sail out of each port, just as airlines have different dates and times they fly out of each cityWe can not feasibly disclose the entire cruise line schedule for both Alaska and Mexico out of Seattle and Los Angeles respectively on a single piece of paperNor, do we feel, that we should be required toHowever, the mail piece that you received did state “certain sailing dates and restrictions apply”The vacation itself is of tremendous value, up to $2,498, and we give this complementary gift away simply for taking the time to come listen to who we are and what we doThe vast majority of customers that receive travel offers from us are able to complete their travel without issue [redacted] is the company servicing the travel certificate that you received and they do a very good job with our customersHowever, we do understand that problems arise and everyone has different needs, which is why we are here to assistEven though you chose not to become a member with us back in January, we are still here to assist youI do not see that you have contacted us to try and assist you, so we have had no opportunity to rectify your issuePlease contact us directly so we can get this resolved and secure your cabin on the shipThank you
I understand your concern, however the three date rule is not a required material disclosureIn fact, the three date rule is a benefit to the customerReservations are handled over the phone with a live representative, so if the customer only has one or two dates in mind and those dates are not available then the representative would look over the calendar to see what dates are available and help that customer select a dateIf the customer wants to check their schedule and call back at a later date then they are welcome to do soNot having a date selected on the initial call does not void their vacation certificateThe customer would still have the remaining or months, depending on vacation offered, to call back and select a date I realize that members of the public might be skeptical, but there is no need for concern hereWe are a family owned business that has been operating in the same markets for over yearsOur goal is not to mislead or upset our customersOur goal is to give vacations away to customers simply for taking the time to visit our establishment for a short time to hear how we can save them money on future travel Thank you for the opportunity to clarify our positionI hope that we have addressed your concerns
I am rejecting this response because: I didn't mention that will not file complaint at Revdex.comWe request the Cruise line login access after the May training, we didn't get the instruction how to login in access to Cruise lineWe receive letter 6/said that there was some kind of delay on set up the login accessSee attached emailThere was no follow up letter to concern this matter from GoldrushAfter receive the contact from Revdex.com, Mr [redacted] called me on numerously during my work hour to rush me to fill out the Cruise line access4/I faxed back the access request and Julie send the Princess cruise and Carnival login accessIt took almost year to set up those access, how can we try out the programSee attached receipt and complaint onlineOn Mr [redacted] commented that "We didn't said that we don't have money to travel," we just want to safe money to travelWe didn't said that we don't have time travel, we have few vacation timeWe called the Citric Height office and Campbell office to ask for help booking travel in HawaiiThe staff suggested us to sign up online for set up travel agent dealWe tried to set up those access, it takes weeks for response There was not much training in Campbell office last yearIn order to find good deal travel with Goldrush program, have to extremely flexible travel hours and have lots of time to do researchPer [redacted] comment from his response letter, he said that I was threaten to sue GoldrushI didn't plan to do that but pursue further action to file complaint to Revdex.comThank you for your helpI would like to settle this complaint with compensation refund membership fee $and Goldrush cover this year membership renew $149.- [redacted] ***
[redacted] received one of our mail offers and called the number on the offer to get more information about the tripThe representative he spoke with provide him all of the details but was unsure of the dates Mr [redacted] mentionedThis representative has since received more training so this doesn’t happen againWe disclose the details of participation of the cruise offer so that everyone receiving the offer knows the details prior to making the phone callThe cruise is not free as Mr [redacted] states as there are port charges, taxes and booking fees that are associated with the cruise, this is clearly stated in the details of participationAnyone wanting to accept the cruise offer goes on the cruiseWe are a twenty year old company and have always had the same business name Goldrush Getaways, we in no way are attempting to confuse the consumerLet me know if you need anything else form meBest Regards,
Anytime anyone requests to be removed from our mailing list or call list we remove them and suppress their information immediatelyWe are happy to honor your request to suppress your information and remove you from our mailing listPlease provide the mailing address you are receiving mail at and the phone number you are receiving calls at and we will ensure you are removed from all lists
TelCase#: [redacted] Business Response On December 1, Mr.and Mrs [redacted] attended a presentation at our Campbell California location andknowingly agreed to purchase Goldrush Getaways membership #***They statedthat the three reasons for joining was future savings, better option to highend vacation and more motivation to travel with less costThey also statesthat they would like to travel in the future to Tahiti, Italy and GreeceIn order to realizethe many benefits of a Goldrush Getaways membership, members are encouraged to attenda few classes to get basic knowledge on how to utilize vendor websitesTheseclasses are available live at our locations in Citrus Heights and in CampbellWealso offer all classes via webinar that members can take from the comforts oftheir own home.Mrs [redacted] received a welcome call from our member servicesdepartment on December 2, Member services scheduled Mrs [redacted] to attendan introduction class on December 14, at 10AMOn that same day Mrs [redacted] called back to member servicesto confirm that if they decided to cancel the membership that they could comein on Wednesday December 4, They were told they could and member servicesasked if there was anything else they could be helped withMrs [redacted] statedthat she had already spoken to our Travel Agency manager and that she waslooking around the websites and registering with various vendorsShe was toldthat she could contact member services if she had any further questions.On December 14, Mrand Mrs [redacted] attended theintroduction classAfter class they met with member services stating that theywere concerned about their financial state and the ability to use themembershipThey had an opportunity at that time to cancel the membership butthey decided to downgrade the membership they agreed to purchase from $toa $Member Services wrote up another contract with the $purchasepriceBoth Mrand Mrs [redacted] agreed to and knowingly signed the contract.They also had another three day right of rescission.On December 17, Mrs [redacted] called our Travel Agencyasking if there was any study tips on passing the CLIA class as she attemptedto pass it timesOur Agency gave her helpful advice and tips and Mrs***stated that she knows what’s wrong she thinks that perhaps there is somethingwrong with the testOn 12/19/Mrs [redacted] did finally pass the CLIA exam and receivedher CLIA card.On June 2, Mrand Mrs [redacted] received an email fromour agency staff thanking them for participating in the agent universe classShereceived her login and instruction on how to navigate the booking website.On March 31, member services received a call from Mrs[redacted] stating that she wanted a full refund on the membership she agreed to andknowingly purchasedMember services requested that she write a letter to theboard of directorsShe agreed to write the letter.On April 1, Mrs [redacted] called member services againcomplaining about the membershipMember services put forth a good faith effortin answering her questionsOn April 15, member services received the formal letterfrom Mrs [redacted] requesting a refund of $and $annual dues that she didnot even pay.On April 16, the Vice President composed and mailed aletter with his decisionMrand Mrs [redacted] were denied their request for arefundThis decision was based on the fact that they had a few opportunitiesto cancel and receive a refund prior to the rescission period and had been totraining classesWe also absorbed commissions paid to our sales team,marketing costs and gift costs associated to the ***s membership that we cannotrecoup.On April 22, member services received a call from Mrs[redacted] complaining that she never received a letter from the board in responseto her request letterMember services located a copy of the letter in the database and told her that we did in fact mail a letter out on April 15, 2015.While on the phone she found the letter and read itShe was not happy with theVice Presidents responseMrs [redacted] threatened to go on yelp, with to the Revdex.comand serve us with a law suitShe requested a call from the board of directors.Member services called the Vice President and told him about the call they justreceived and the Vice president called Mrs [redacted] immediately Mrs [redacted] was mad and was yelling in thephoneI mentioned that I didn’t want to argue with her but wanted to helpanswer the questions she had and to help herWe ended up having a goodconversation and I told her I would get back to her the next day with theinformation she requestedMrs [redacted] requested login information for Princesscruises, Vacation.com (Agent Universe) and ExpediaI asked her about thethreat to go to the Revdex.com and yelp and she said that now that I called her shewouldn’t contact themI found out today April 23, that Mrs [redacted] hadalready contacted the Revdex.com on the 22nd and wrote a complaint prior tomy conversation with herImmediately after getting off the phone with her I had ameeting with our Travel agency manager and we reviewed Mrs [redacted] notes andclasses she has attendedWe also noted that there had been no travel bookedsince she joinedThe Travel agency manager began working immediately ongathering the information that Mrs [redacted] requestedWe noticed that Mrs***did have a login to agent Universe which she said she didn’tIt was after 5:30so I told our Agency manager that we would work on this first thing in themorningPrior to going home that evening I emailed Mrs [redacted] Thankingher for taking my call and that we would have all of the information sherequested the next dayI received an email back from her that night thankingme for getting her the information and asking to also get the login info forvacation.com that she did not recall that.I came in the office today April 23, and had a meetingwith three of the travel agents as I wanted to get the information Mrs***requested in a timely mannerOne of the agents noticed that Mrs [redacted] hadlogged into agent universeI was surprised by that as the night before and shetold me she did not know how or that she had a loginI email Mrs [redacted] a formthat she needed to fill out and gave her a call to find out if she was the onewho logged inShe said she was and that she found her login informationShehad it all along as she attended the class and registered for the login herself.I told her to fax or email the form back so we could get her a login for theother sites she requestedShe said she would do it after work at about 1:When I got off the phone with Mrs [redacted] I received an emailfrom the CEO of Goldrush Getaways stating that we had a Revdex.com complaintI couldn’tbelieve that after our phone conversations and all the time we were spending toassist Mrs [redacted] that she would write a complaintMrs [redacted] even stated thatshe wasn’t going to write to the Revdex.com.Mrand Mrs [redacted] had two opportunities to cancel with afull refundThey chose to downgrade the membership rather than cancelTheyjoined as members over a year ago and have utilized the services of themembership they purchasedIn the initial letter to the board of directors they askedfor a refund of $and $annual duesWe waived their first year dues sothe dues were never paidAll members pay $annual duesThese dues ensurewe can continue to offer the services to the thousands of happy members weservice every dayWe honor members request to cancel who feel our membershipis not for themWe have even canceled members after the three day right ofrescission and provide a refund less monies we have paid out and cannot recoupassociated with the membership.We feel we have provided quality customer service to MrandMrs [redacted] and do not feel we should refund the monies they paid back inDecember To keep their membership in good standing they will need to paytheir $dues like all of our members payI offered to waive the $latefee, but cannot waive another year dues as it is not fair to all of our otherdues paying membersI have attached the initial request letter from Mrs***,My response letter to herOur timeline of events which comes from our filemakedatabase and the emails I have exchanged with her in the last few days
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I will call and make an appointment to cancel our contract and return the binder and bag.Thank you, [redacted] ***
Please see attachedTIMELINE On 7/7/ [redacted] & [redacted] attended our Sales presentationAtthe time they saw value in purchasing a membership and listed the 3-reasons fortheir purchase discounted travel, price and ability to book travel for others.They also stated that they wanted to take future vacations to Hawaii, Italy andTahitiOn 7/7/they signed an agreement purchasing a membership for $3990.They agreed to a $down payment and agreed to finance $for monthsat a month beginning 10/1/They agreed to pay the $down overthree paymentsThe first payment of $was received on 7/7/13, the secondpayment for $was received on 8/1/and the 3rd payment for $350was received on 9/1/They made their first contract payment of $on10/1/as agreed and continued to make timely payments until 10/1/On 10/1/their payment was declined (see attachedTimeline)Baseline Financial made several attempts to contact the ***s via voicemailsOn 10/21/Baseline financial mailed the ***’s a delinquency noticeand left another voice mail on 10/27/On 10/30/baseline processed the paymentfor 10/1/On 11/1/the ***’s payment was declined againBaseline triedcontacting the ***’s via voice mail and email though out the month ofNovember and then mailed a delinquency notice for November on 11/11/The***’s did not respondThe payment for December declined as well and Baselinefinancial again left voicemails and emailsOn 12/15/Baseline financial receivedan email from the ***s (see attached timeline)On 1/13/Member Services replied to the ***’s 1/13/14email asking them to write a letter for the reasons for wanting to be releasedfrom their contractThe ***’s never wrote a letter as requested.From time to time we receive letters requesting to cancelcontracts due to financial hardship or serious illnessEven though we cannot controllife’s unforeseen circumstances, we are sympathetic to most and release themember from their agreed upon financed contract We require a brief letter explaining the member’scircumstance and sometimes request a proof of illnessAfter review of theletter we then make our decisionThe member is then required to sign and datea Final Release & non disclosure letter releasing them from any and all financialobligations.We agree to cancel the ***’s membership and financecontractPlease have the ***’s contact member services at 722-toschedule a time to come in and sign the Final Release & Non Disclosureletter and return the materials they received when joining (bag & Binder) Our address in Citrus Heights is AuburnBLVDSte 200, we are open MON-FRI 8:30-5:30.We are sincerely sorry this took so long to resolve as wemade a valid effort in doing so
First off I want to thank you for taking your time to write to the Revdex.com and to also post a review on ***We take all complaints and negative reviews seriously as we use them to improve upon the quality of service we provide our thousands of members and the thousands of folks who attend our presentationsIt is not our intent to make things difficult and we want to ensure your needs are well attend toOur records indicate that the Revdex.com complaint and the [redacted] review are the first time we are hearing from you regarding the complimentary gift you received from usYou voluntarily attended a Goldrush getaways presentation on 1/30/What prompted you to attend the presentation is that you received a mailing from us offing a complimentary cruise to Alaska or Mexico including airfare just to attend the presentation, no obligation to buy anythingYou mention in your complaint that we are offering a free cruise and airfareWe do not offer FREE cruises as there are taxes and fees associated with the cruise and airline tickets that you are responsible to pay forNowhere does is state the complimentary gift is freeThe taxes and fees include but are not limited to: Airline Federal Excise Tax, Federal Security Tax, Local Passenger Facility Charges, Cruise Taxes, Port Charges Agency Booking Fees, Fuel surcharges and other cruise line imposed surchargesYou responded to the mail piece by calling in to schedule your presentation appointment date and timeDuring the call you were informed that the call was recorded for quality assuranceWe reviewed the call recording and all of the disclosures were explained to you at that time as well as the taxes and fees that would be required on your partYou are correct in that there are restrictionsThis is disclosed in the “Alaska or Mexico Princess Cruise Terms of Participation” you and your husband both signed on 1/30/The disclosure states Certain sailing dates and restrictions applyPlease see the attached signed “Alaska or Mexico Princess Cruise Terms of Participation” It is common knowledge that cruise lines have specific dates that they sail out of each port, just as airlines have different dates and times they fly out of each cityWe can not feasibly disclose the entire cruise line schedule for both Alaska and Mexico out of Seattle and Los Angeles respectively on a single piece of paperNor, do we feel, that we should be required toHowever, the mail piece that you received did state “certain sailing dates and restrictions apply”The vacation itself is of tremendous value, up to $2,498, and we give this complementary gift away simply for taking the time to come listen to who we are and what we doThe vast majority of customers that receive travel offers from us are able to complete their travel without issue [redacted] is the company servicing the travel certificate that you received and they do a very good job with our customersHowever, we do understand that problems arise and everyone has different needs, which is why we are here to assistEven though you chose not to become a member with us back in January, we are still here to assist youI do not see that you have contacted us to try and assist you, so we have had no opportunity to rectify your issuePlease contact us directly so we can get this resolved and secure your cabin on the shipThank you
I understand your concern, however the three date rule is not a required material disclosureIn fact, the three date rule is a benefit to the customerReservations are handled over the phone with a live representative, so if the customer only has one or two dates in mind and those dates are not available then the representative would look over the calendar to see what dates are available and help that customer select a dateIf the customer wants to check their schedule and call back at a later date then they are welcome to do soNot having a date selected on the initial call does not void their vacation certificateThe customer would still have the remaining or months, depending on vacation offered, to call back and select a date I realize that members of the public might be skeptical, but there is no need for concern hereWe are a family owned business that has been operating in the same markets for over yearsOur goal is not to mislead or upset our customersOur goal is to give vacations away to customers simply for taking the time to visit our establishment for a short time to hear how we can save them money on future travel Thank you for the opportunity to clarify our positionI hope that we have addressed your concerns
I am rejecting this response because: I didn't mention that will not file complaint at Revdex.comWe request the Cruise line login access after the May training, we didn't get the instruction how to login in access to Cruise lineWe receive letter 6/said that there was some kind of delay on set up the login accessSee attached emailThere was no follow up letter to concern this matter from GoldrushAfter receive the contact from Revdex.com, Mr [redacted] called me on numerously during my work hour to rush me to fill out the Cruise line access4/I faxed back the access request and Julie send the Princess cruise and Carnival login accessIt took almost year to set up those access, how can we try out the programSee attached receipt and complaint onlineOn Mr [redacted] commented that "We didn't said that we don't have money to travel," we just want to safe money to travelWe didn't said that we don't have time travel, we have few vacation timeWe called the Citric Height office and Campbell office to ask for help booking travel in HawaiiThe staff suggested us to sign up online for set up travel agent dealWe tried to set up those access, it takes weeks for response There was not much training in Campbell office last yearIn order to find good deal travel with Goldrush program, have to extremely flexible travel hours and have lots of time to do researchPer [redacted] comment from his response letter, he said that I was threaten to sue GoldrushI didn't plan to do that but pursue further action to file complaint to Revdex.comThank you for your helpI would like to settle this complaint with compensation refund membership fee $and Goldrush cover this year membership renew $149.- [redacted] ***
[redacted] received one of our mail offers and called the number on the offer to get more information about the tripThe representative he spoke with provide him all of the details but was unsure of the dates Mr [redacted] mentionedThis representative has since received more training so this doesn’t happen againWe disclose the details of participation of the cruise offer so that everyone receiving the offer knows the details prior to making the phone callThe cruise is not free as Mr [redacted] states as there are port charges, taxes and booking fees that are associated with the cruise, this is clearly stated in the details of participationAnyone wanting to accept the cruise offer goes on the cruiseWe are a twenty year old company and have always had the same business name Goldrush Getaways, we in no way are attempting to confuse the consumerLet me know if you need anything else form meBest Regards,
Anytime anyone requests to be removed from our mailing list or call list we remove them and suppress their information immediatelyWe are happy to honor your request to suppress your information and remove you from our mailing listPlease provide the mailing address you are receiving mail at and the phone number you are receiving calls at and we will ensure you are removed from all lists
TelCase#: [redacted] Business Response On December 1, Mr.and Mrs [redacted] attended a presentation at our Campbell California location andknowingly agreed to purchase Goldrush Getaways membership #***They statedthat the three reasons for joining was future savings, better option to highend vacation and more motivation to travel with less costThey also statesthat they would like to travel in the future to Tahiti, Italy and GreeceIn order to realizethe many benefits of a Goldrush Getaways membership, members are encouraged to attenda few classes to get basic knowledge on how to utilize vendor websitesTheseclasses are available live at our locations in Citrus Heights and in CampbellWealso offer all classes via webinar that members can take from the comforts oftheir own home.Mrs [redacted] received a welcome call from our member servicesdepartment on December 2, Member services scheduled Mrs [redacted] to attendan introduction class on December 14, at 10AMOn that same day Mrs [redacted] called back to member servicesto confirm that if they decided to cancel the membership that they could comein on Wednesday December 4, They were told they could and member servicesasked if there was anything else they could be helped withMrs [redacted] statedthat she had already spoken to our Travel Agency manager and that she waslooking around the websites and registering with various vendorsShe was toldthat she could contact member services if she had any further questions.On December 14, Mrand Mrs [redacted] attended theintroduction classAfter class they met with member services stating that theywere concerned about their financial state and the ability to use themembershipThey had an opportunity at that time to cancel the membership butthey decided to downgrade the membership they agreed to purchase from $toa $Member Services wrote up another contract with the $purchasepriceBoth Mrand Mrs [redacted] agreed to and knowingly signed the contract.They also had another three day right of rescission.On December 17, Mrs [redacted] called our Travel Agencyasking if there was any study tips on passing the CLIA class as she attemptedto pass it timesOur Agency gave her helpful advice and tips and Mrs***stated that she knows what’s wrong she thinks that perhaps there is somethingwrong with the testOn 12/19/Mrs [redacted] did finally pass the CLIA exam and receivedher CLIA card.On June 2, Mrand Mrs [redacted] received an email fromour agency staff thanking them for participating in the agent universe classShereceived her login and instruction on how to navigate the booking website.On March 31, member services received a call from Mrs[redacted] stating that she wanted a full refund on the membership she agreed to andknowingly purchasedMember services requested that she write a letter to theboard of directorsShe agreed to write the letter.On April 1, Mrs [redacted] called member services againcomplaining about the membershipMember services put forth a good faith effortin answering her questionsOn April 15, member services received the formal letterfrom Mrs [redacted] requesting a refund of $and $annual dues that she didnot even pay.On April 16, the Vice President composed and mailed aletter with his decisionMrand Mrs [redacted] were denied their request for arefundThis decision was based on the fact that they had a few opportunitiesto cancel and receive a refund prior to the rescission period and had been totraining classesWe also absorbed commissions paid to our sales team,marketing costs and gift costs associated to the ***s membership that we cannotrecoup.On April 22, member services received a call from Mrs[redacted] complaining that she never received a letter from the board in responseto her request letterMember services located a copy of the letter in the database and told her that we did in fact mail a letter out on April 15, 2015.While on the phone she found the letter and read itShe was not happy with theVice Presidents responseMrs [redacted] threatened to go on yelp, with to the Revdex.comand serve us with a law suitShe requested a call from the board of directors.Member services called the Vice President and told him about the call they justreceived and the Vice president called Mrs [redacted] immediately Mrs [redacted] was mad and was yelling in thephoneI mentioned that I didn’t want to argue with her but wanted to helpanswer the questions she had and to help herWe ended up having a goodconversation and I told her I would get back to her the next day with theinformation she requestedMrs [redacted] requested login information for Princesscruises, Vacation.com (Agent Universe) and ExpediaI asked her about thethreat to go to the Revdex.com and yelp and she said that now that I called her shewouldn’t contact themI found out today April 23, that Mrs [redacted] hadalready contacted the Revdex.com on the 22nd and wrote a complaint prior tomy conversation with herImmediately after getting off the phone with her I had ameeting with our Travel agency manager and we reviewed Mrs [redacted] notes andclasses she has attendedWe also noted that there had been no travel bookedsince she joinedThe Travel agency manager began working immediately ongathering the information that Mrs [redacted] requestedWe noticed that Mrs***did have a login to agent Universe which she said she didn’tIt was after 5:30so I told our Agency manager that we would work on this first thing in themorningPrior to going home that evening I emailed Mrs [redacted] Thankingher for taking my call and that we would have all of the information sherequested the next dayI received an email back from her that night thankingme for getting her the information and asking to also get the login info forvacation.com that she did not recall that.I came in the office today April 23, and had a meetingwith three of the travel agents as I wanted to get the information Mrs***requested in a timely mannerOne of the agents noticed that Mrs [redacted] hadlogged into agent universeI was surprised by that as the night before and shetold me she did not know how or that she had a loginI email Mrs [redacted] a formthat she needed to fill out and gave her a call to find out if she was the onewho logged inShe said she was and that she found her login informationShehad it all along as she attended the class and registered for the login herself.I told her to fax or email the form back so we could get her a login for theother sites she requestedShe said she would do it after work at about 1:When I got off the phone with Mrs [redacted] I received an emailfrom the CEO of Goldrush Getaways stating that we had a Revdex.com complaintI couldn’tbelieve that after our phone conversations and all the time we were spending toassist Mrs [redacted] that she would write a complaintMrs [redacted] even stated thatshe wasn’t going to write to the Revdex.com.Mrand Mrs [redacted] had two opportunities to cancel with afull refundThey chose to downgrade the membership rather than cancelTheyjoined as members over a year ago and have utilized the services of themembership they purchasedIn the initial letter to the board of directors they askedfor a refund of $and $annual duesWe waived their first year dues sothe dues were never paidAll members pay $annual duesThese dues ensurewe can continue to offer the services to the thousands of happy members weservice every dayWe honor members request to cancel who feel our membershipis not for themWe have even canceled members after the three day right ofrescission and provide a refund less monies we have paid out and cannot recoupassociated with the membership.We feel we have provided quality customer service to MrandMrs [redacted] and do not feel we should refund the monies they paid back inDecember To keep their membership in good standing they will need to paytheir $dues like all of our members payI offered to waive the $latefee, but cannot waive another year dues as it is not fair to all of our otherdues paying membersI have attached the initial request letter from Mrs***,My response letter to herOur timeline of events which comes from our filemakedatabase and the emails I have exchanged with her in the last few days
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I will call and make an appointment to cancel our contract and return the binder and bag.Thank you, [redacted] ***
Please see attachedTIMELINE On 7/7/ [redacted] & [redacted] attended our Sales presentationAtthe time they saw value in purchasing a membership and listed the 3-reasons fortheir purchase discounted travel, price and ability to book travel for others.They also stated that they wanted to take future vacations to Hawaii, Italy andTahitiOn 7/7/they signed an agreement purchasing a membership for $3990.They agreed to a $down payment and agreed to finance $for monthsat a month beginning 10/1/They agreed to pay the $down overthree paymentsThe first payment of $was received on 7/7/13, the secondpayment for $was received on 8/1/and the 3rd payment for $350was received on 9/1/They made their first contract payment of $on10/1/as agreed and continued to make timely payments until 10/1/On 10/1/their payment was declined (see attachedTimeline)Baseline Financial made several attempts to contact the ***s via voicemailsOn 10/21/Baseline financial mailed the ***’s a delinquency noticeand left another voice mail on 10/27/On 10/30/baseline processed the paymentfor 10/1/On 11/1/the ***’s payment was declined againBaseline triedcontacting the ***’s via voice mail and email though out the month ofNovember and then mailed a delinquency notice for November on 11/11/The***’s did not respondThe payment for December declined as well and Baselinefinancial again left voicemails and emailsOn 12/15/Baseline financial receivedan email from the ***s (see attached timeline)On 1/13/Member Services replied to the ***’s 1/13/14email asking them to write a letter for the reasons for wanting to be releasedfrom their contractThe ***’s never wrote a letter as requested.From time to time we receive letters requesting to cancelcontracts due to financial hardship or serious illnessEven though we cannot controllife’s unforeseen circumstances, we are sympathetic to most and release themember from their agreed upon financed contract We require a brief letter explaining the member’scircumstance and sometimes request a proof of illnessAfter review of theletter we then make our decisionThe member is then required to sign and datea Final Release & non disclosure letter releasing them from any and all financialobligations.We agree to cancel the ***’s membership and financecontractPlease have the ***’s contact member services at 722-toschedule a time to come in and sign the Final Release & Non Disclosureletter and return the materials they received when joining (bag & Binder) Our address in Citrus Heights is AuburnBLVDSte 200, we are open MON-FRI 8:30-5:30.We are sincerely sorry this took so long to resolve as wemade a valid effort in doing so