Travelodge of La Mesa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response from Mr [redacted] and the simple fact is that I did not smoke in the hotel room or in any part of the hotel other than the designated smoking areaI requested that the hotel review their security camera footage to reinforce my claim that I did utilize the smoking area frequently I am prepared to prove in court if necessary that I have a long history of not smoking inside any dwellingsThe issue here is that I tendered a negative review of the hotel to trip advisor The room was not clean when I checked in and the hotel staff was extremely rude and unprofessional for the duration of my stay Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] When I called expedia and told them the same thing as in my complaint they called the manager and he told them we were rude and wanted to check in early I explained to them that that was a bold face lie and I have people that witnessed what really happened and expedia told me that it was up to Travelodge to reverse charges and the credit card cosaid the same thingHow can I be charged for any rooms when this manager has NO EVIDENCE WHAT SO EVER of his statementlike maybe a lobby recording or parking lot recording or if we were so out of control & demanding why not a call to the police? This unlawful charge based only on his untruthful claim of us demanding early che and then refused us access to cheat ANY TIME, just does not add upIf his statement was true he would have just said SORRY go away until 4:or just go sit in your cars and come back and cheat 4:00, that is because early chewas not asked forMaybe the simple fact is he could have missed taking some type of medication or had taken to much of other substance, I don't know the reason for this mans behaving the way he did I do know there are witnesses to his actions and that his statement regarding the situation is a lie and all of them are willing and anxious to go before a lawyer with their statements of fact and then I will be asking for more then a refund of just the remaining charges that were wrongfully and dishonestly chargedIt took over months of intervention by my credit card coand all the bad reviews that have been posted, and will continue to be posted, to get part of a refund ( I was charge rooms for days ) now it seems it may take the intervention of an attorney to make this unjust issue get resolvedI do know that I will not stop until a FULL REFUND is given and all information will be forwarded to Wyndham Hotel Group in New Aberdeen S DThis manager needs to contact expedia and have the full refund authorizedTHIS MAMAGER IS LIEING AND JUST HOW FAR DOES HE WANT TO TAKE THISI'm ready to go as far as I have to [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was not told until I came there that it was cancelled and I didn't ha e a guest, he simply brought my luggage so that's not a guestAnd futhermore their talking about safety for guest where is the safety when there's people and suspicious individuals such as prostitution and individuals in and out of rooms, in which I took pictures ofAnd yes the guy was rude, they should've let me know when I checked out about a guest in which I had because I did come to the front deskYes I will pursue legal action with this claim

Please note that our visitor policy is very clear at check-inNO VISITORS ALLOWED.Mr [redacted] Initialed and signed the policies at check-in.Mr [redacted] clearly stated he did have a visitor but did not spend the night in the hotelBUT HE CLEARLY ACCEPTED HE HAD A VISITOR.The fee will stand.Mr [redacted] stated in the respond that he will dispute the charge with his credit card company.He will need to follow up with his credit card company.We consider this case as CLOSEDRegards [redacted] ***Hotel Manager

Please note our policies accepted, Initialed and signed by every Guest at check-in: Smoke free hotel - No pets allowed - NO VISITORS ALLOWEDMs [redacted] did not respect our hotel policies in her prior stay.She was informed that our property would not be able to accommodate her in the future since she did to respect and did not comply with our policy.Our hotel visitor policy is for all our Guests comfort and safety reasons.Sorry; we do not consider rude to ask our Guests to comply with our policiesReservation was cancelled with no penalty and Mrs [redacted] was already contacted and informed to contact Hotels.com in order to get a full refund for this unused reservationNo other refund or compensation will be issued.Our procedure was correct and our property has the right to refuse services to anyoneRegardsA***President

Please note that our check-in time is clearly advertised everywhere. Mrs. [redacted] was clearly informed several times about our check-in time and no exceptions.They still arrived early and insisted to check-in early. She was informed again about our check-in time.She did not want to wait for the... check-in time. Expedia charged her one night penalty for cancellation for each reservation.Please note that the cancellation policy is clearly advertised with Expedia at the time of booking.Mrs. [redacted] was already informed to work with Expedia or her credit card company for a refund. We are not able to offer any refund or compensation in our property.A letter was sent to the address provided in this case. Regards [redacted] ***HotelManager

Please note that our
hotel policies is clearly informed to every Guest at check-in
SMOKE FREE HOTEL…$
FOR SMOKING IN THE HOTEL AND IMMEDIATE REMOVAL
We guarantee smoke free
rooms to all our Guests
Mr*** smoked in the
room
Sorry, we followed our
procedure and what he agreed and signed at check-in
Unfortunately after
reviewing the smoking penalty will stand
No refund or compensation
will be issued

Please note that we already answered this case.Policies are clearly advised at cheand Guests Initialed and signed the policies at check-inThis means that they agreed and accepted the policies.Our Visitor policy is very clear and we request all our Guests to comply with this.Our visitor policy avoid prostitution and pimps as Ms*** claimed and that is why we do not have this problems in our property.Sorry her comments about prostitution in our property has no sense and unfortunately does not deserve more of our time.We had the right to refuse her services for not respecting our hotel policiesOur property has the right to refuse services to anyone.Please find attached copy of her registration paper where it clearly shows NO VISITORS ALLOWEDMs*** Initialed and signed the policy.Reservation was cancelled with no charge and Ms*** was already refunded for this unused reservation.No other refund or compensation will be issued.We consider this case as closed.RegardsA.***President

Please note our policies accepted at check-in: SMOKE FREE
HOTEL – No pets allowed. $250 for smoking or having a pet in our property and
immediate removal.MR. [redacted] smoked in our nonsmoking room. WE had to follow
our procedure and what he agreed at check-in.His deposit was not returned to
his...

account and was kept as part of the smoking penalty. Please note that we
advertise smoke free rooms to all our Guests. We have already emailed a letter
to Mr. [redacted] addressing the issues.No refund or compensation will be issued in this case.
The charge for smoking will stand.Regards[redacted]Hotel Manager

Please note that we have already answered Mr. [redacted] about
this case.
Please note our policies accepted at check-in: Smoke free
hotel – No pets allowed – NO VISITORS ALLOWED. Mr. [redacted] Initialed and signed
our policies at check-in.
Our max occupancy per room is 2. This is clearly...

advertised
everywhere, at the time of booking and at check-in.
At check-in Mr. [redacted] clearly stated there would be only 2
persons staying in the room.
Few hours later Mr. [redacted] sent her family at different
times. They were total of 6.
He was called and informed about our max occupancy again.
He was told that he could only have 2 persons in the room.
Sorry, we do not consider rude to reinforce and make our
Guests comply with our policies.
Mr. [redacted] checked-out after using the room for several
hours.
He was informed no refund or compensation will be issued.
He already disputed this charge with Hotels.com Customer Services
and with his credit card company.
Please find attached copy of the registration paper
Initialed and signed by Mr. [redacted].
The registration paper shows number of people and NO VISITORS
ALLOWED.
We are not able to offer any refund or compensation in this
case.
Regards
[redacted]
Hotel Manager.

Please note that our visitor policy is very clear at check-in. NO VISITORS ALLOWED.Mr. [redacted] Initialed and signed the policies at check-in.Mr. [redacted] clearly stated he did have a visitor but did not spend the night in the hotel. BUT HE CLEARLY ACCEPTED HE HAD A VISITOR.The fee will stand.Mr. [redacted] stated in the respond that he will dispute the charge with his credit card company.He will need to follow up with his credit card company.We consider this case as CLOSED. Regards [redacted]Hotel Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response from Mr. [redacted] and the simple fact is  that I did not smoke in  the  hotel room or  in any part of the hotel other than the designated smoking  area. I  requested that the hotel  review their  security camera footage to  reinforce my  claim that I did  utilize  the  smoking area  frequently.  I  am prepared to  prove in  court  if  necessary  that I have a long  history of not  smoking inside any  dwellings. The issue  here is that  I tendered a negative review  of the hotel  to  trip advisor.  The room was not  clean when I checked  in and the  hotel  staff  was extremely rude and  unprofessional for the  duration of my  stay.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business did not respond to my complaint. I am not disputing their policy but the fact that there was no second guest either night, so their extra fee does not apply. I was blantily lied to by this business that they had footage of the second person staying over night which is impossible for the simple fact it did not occur. I understand the F rating on Revdex.com for this business more now and have sought action through my credit card company so they are also not scammed by making up the difference. I hope the $20 was worth the loss of dignity and principle for all those involved in this scam at the Travelodge in La Mesa.Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] When I called expedia and told them the same thing as in my complaint they called the manager and he told them we were rude and wanted to check in early I explained to them that that was a bold face lie and I have people that  witnessed what really happened and expedia told me that it was up to Travelodge to reverse charges and the credit card co. said the same thing. How can I be charged for any rooms when this manager has NO EVIDENCE WHAT SO EVER of his statement. like maybe a lobby recording or parking lot recording or if we were so out of control & demanding why not a call to the police? This unlawful charge based only on his untruthful claim of us demanding early check-in  and then refused us access to check-in at ANY TIME, just does not add up. If his statement was true he would have just said SORRY go away until 4:00 or just go sit in your cars and come back and check-in at 4:00, that is because early check-in was not asked for. Maybe the simple fact is he could have missed taking some type of medication or had taken to much of other substance, I don't know the reason for this mans behaving the way he did.  I do know there are witnesses to his actions and that his statement regarding the situation is a lie and  all of them are willing and anxious to go before a lawyer with their statements of fact and then I will be asking for more then a refund of just the remaining charges that were wrongfully and dishonestly charged. It took over 3 months of intervention by my credit card co. and all the bad reviews that have been posted, and will continue to be posted, to get part of a refund ( I was charge 5 rooms for 2 days ) now it seems it may take the intervention of an attorney to make this unjust issue get resolved. I do know that I will not stop until a FULL REFUND is given and all information will be forwarded to Wyndham Hotel Group in New  Aberdeen S D. This manager needs to contact expedia and have the full refund authorized. THIS MAMAGER IS LIEING AND JUST HOW FAR DOES HE WANT TO TAKE THIS. I'm ready to go as far as I have to.   
[redacted]

Please note our policies accepted, Initialed and signed by every Guest at check-in: Smoke free hotel - No pets allowed - NO VISITORS ALLOWED. Ms. [redacted] did not respect our hotel policies in her prior stay.She was informed that our property would not be able to accommodate her in the future...

since she did to respect and did not comply with our policy.Our hotel visitor policy is for all our Guests comfort and safety reasons.Sorry; we do not consider rude to ask our Guests to comply with our policies. Reservation was cancelled with no penalty and Mrs. [redacted] was already contacted and informed to contact Hotels.com in order to get a full refund for this unused reservation. No other refund or compensation will be issued.Our procedure was correct and our property has the right to refuse services to anyone. RegardsA. [redacted]President.

Please note that our room rates are different depending on the number of people.This can be confirmed in our website www.travelodge.com or calling our Reservation Department at 1-800-578-7878.Our policies accepted at check-in: Smoke free hotel - No pets allowed - NO VISITORS ALLOWED.$250 for smoking...

or having a pet in our property .......$10 CHARGE PER NIGHT FOR EACH EXTRA PERSON.Mr. [redacted] was informed several times about our extra person and visitors policy. He had a second person. The extra person incurred in a extra fee: total $20.We are not able to offer any refund or compensation in this case.Policies are very clear at check-in.Mr. [redacted] was already contacted and informed about no refund or compensation.Regards[redacted]Hotel Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was not told until I came there that it was cancelled and I didn't ha e a guest, he simply brought my luggage so that's not a guest. And futhermore their talking about safety for guest where is the safety when there's people and suspicious individuals such as prostitution and individuals in and out of rooms, in which I took pictures of. And yes the guy was rude, they should've let me know when I checked out about a guest in which I had because I did come to the front desk. Yes I will pursue legal action with this claim.

Please note that our check-in time is clearly advertised everywhere. Mrs. [redacted] was clearly informed several times about our check-in time and no exceptions.They still arrived early and insisted to check-in early. She was informed again about our check-in time.She did not want to wait for the...

check-in time. Expedia charged her one night penalty for cancellation for each reservation.Please note that the cancellation policy is clearly advertised with Expedia at the time of booking.Mrs. [redacted] was already informed to work with Expedia or her credit card company for a refund. We are not able to offer any refund or compensation in our property.A letter was sent to the address provided in this case. Regards[redacted]HotelManager

Review: On September 30, 2014, I checked into the Travelodge of La Mesa Hotel. It was in the evening, at 18:00 hours (6:00 PM, Pacific Standard Time). I introduced myself to the attendant and presented my credentials, as he requested. My reservation was already fully paid for. And yet he slid my car again anyway, for an additional $250. He claimed this was a "mandatory room fee required by the hotel". Although no mention was ever made of this when I originally booked the room for the amount $1275.77, and paid it in full just a week earlier. The gentleman assured me that upon leaving, the $250 deposit would be credited back to my card. Upon completing the transaction, he gave me the room key. It was Room #[redacted]. I made it to the room at 18:08 (6:08 PM, PST). I immediately began noticing things that were unsatisfactory. Both of the queen sized beds had what looked like aged deposits of grease (or liquid soil of some sort) embedded into the top covers. The pillows (3 on each bed) were very wrinkled. And half of them were permanently discolored in the center, obviously due to repeated wear and tear, followed by a lack of proper cleansing and/or disposal. The curtains were also unclean. Like the pillows, they were more of a brownish-alabaster/sepia tone, as opposed to white, with a couple of dead insects and strands of hair in them. The windows were even worse. It looked as if someone splashed a bottle of cola, and left it there. Thousands of water spots, with accumulated dust deposits. Obviously due to several days of neglect. Intestinally disgusted, I hurried downstairs back to the main lobby. It was now 18:10 (6:10 PM, PST) . I informed the attendant of the room's condition. He didn't even bother to offer me another room. He merely responded with a very arrogant, rude, and unaccommodating tone. Blatantly denying the room's condition to my face, he shrugged his shoulders and told me that I would never be a guest at Travelodge again.Desired Settlement: I would like the $250 "room deposit" to be fully refunded. I would like the room cancellation fee (of one night's stay) to be fully waived. The attendant there was very rude. This was unnecessary and unprofessional. Therefore, I also highly (respectfully) recommend that someone from Travelodge's Corporate Headquarters begins conducting more thorough reviews of their franchise locations, like the one in La Mesa. As a Wyndham Award recipient, Travelodge is known and respected all over the world. The accolades and praise they've received over the years were properly due. Unfortunately, the substandard service and disrespect that I witnessed today does not even remotely warrant an echoing of that praise. Nor does it constitute what would otherwise be rightfully expected of a world class hotel chain. If the attendant or manager can't respect that, then he shouldn't be allowed to represent Travelodge. The customers deserve better.

Business

Response:

Please note that the deposit was voided the date of his departure. We did not charge Mr. [redacted] credit card.

Review: Reservation date: 05/10/14

I made reservations online and my credit card was charged the amount of $75.89.

When I checked in I was asked to present my credit card and again was charged.

I contacted the hotel and they told me they would issue a refund right away but it never happened.Desired Settlement: refund

Business

Response:

Please note that Mr. [redacted] used his American Express card [1002] to make a reservation. This card for authorized for the amount of $75.89.

At Check-in Mr. [redacted] used a different American Express card ending [[redacted]] to pay for the room.