Travelodge of San Ysidro

Please note that the $deposit was charged by error The $was already refunded to [redacted] account We have contacted [redacted] credit card company and they confirmed the $was returned to Mrs [redacted] account Thank you Travelodge of San Ysidro Account Department

It is very important that you know that Juan was a total and complete nightmare to deal withHe displayed the absolute most horrible idea of customer service we have ever experiencedHis arrogance and his nasty attitude was something that was so unbelievable that it left us scratching our heads about how someone like this can be put in a position to deal with people and be the face of the hotel It is no wonder the hotel has a one-star rating on Yelp and of the most horrific reviews you can imagineJuan treated us like he was doing us favors and like we owe himHe talks and acts like he owns the place and kicked us out of what he kept referring to as “his hotel.” He did not ALLOW us to check in, even after we agreed with being extorted for more money upon arriving to check in, even though we had prepaid thru ExpediaHe held our reservations hostage, and even after we agreed to pay the additional fees, he “refused service!!” He left seven people stranded at pm and sent us to a competing hotel with our business Even the next day, when I called to speak with someone, the person answering the phones was extremely rude and refused to even provide his first name! What a complete failure

Please note that Mr [redacted] had reservation # [redacted] for a deluxe room for arrival 1/25/15.He extended his stay and made a new reservation # [redacted] for more nightsHe did not book the same room type but he wanted to stay in the same room.He booked a standard roomHe was informed that the price for a deluxe and standard rooms are different.He was informed a $upgrade fee per night will apply or he could move to the room type he booked.He was very rude and disrespectfull beacuse of the $He was informed that the hotel had to charge for the upgrade feeHe refused and did not accepted.There was no problem with the room or smell.He checked-out the next dayWe charged Hotel.com for one night onlyMr [redacted] was contacted again and informed to contact Hotels.com to get a partial refund for this reservation.Hotels.com confirmed that they refunded Mr [redacted] for the night he did not stay.Mr [redacted] was contacted by our Corporate office and he was offered 2, [redacted] Reward points as a compensation for this inconvenienceMrS [redacted] accepted.Please note that he will remain in our black list and he cannot stay in our property in the future.No other refund or compensation will be issued.Regards [redacted]

It is very important that you know that [redacted] was a total and complete nightmare to deal withHe displayed the absolute most horrible idea of customer service we have ever experiencedHis arrogance and his nasty attitude was something that was so unbelievable that it left us scratching our heads about how someone like this can be put in a position to deal with people and be the face of the hotel It is no wonder the hotel has a one-star rating on [redacted] and of the most horrific reviews you can imagine [redacted] treated us like he was doing us favors and like we owe himHe talks and acts like he owns the place and kicked us out of what he kept referring to as “his hotel.” He did not ALLOW us to check in, even after we agreed with being extorted for more money upon arriving to check in, even though we had prepaid thru ExpediaHe held our reservations hostage, and even after we agreed to pay the additional fees, he “refused service!!” He left seven people stranded at pm and sent us

SANITATION, ILLEGAL EMPLOYMENT, ADVERTISING, HARASSMENT, DISCRIMINATION, & BREECH OF CONTRACT VIOLATIONS
I do shift work and need to sleep during the day so I left the “do not disturb” sign outside my door on two previous staysOn both occasions, there was knocking on the door that persisted well beyond the standard three rap “knock, knock, knock.” (To be fair, at least one of the maids does not understand spoken English though)On the second day of my second stay, I left a sign on the door saying that no room service would be required until 11am on the day of check out and called the central office to request that I not be disturbedThe knocking stopped
As I was checking in on my third stay, I explained my situation to the manager and told him not to worry about room service until after I checked outHe told me that the rooms needed to be cleaned dailyI suggested a time for room service to come byHe said that was too lateI asked him when his room service people were there so that I could propose a more convenient timeHe laughed and accused me of checking out late last timeI told him that I did not remember doing so (and I am convinced that I would have remembered a knock at 11am on check out day had there been one…)At that point he changed his mind and decided not honor the online reservation
This looks a little like an attempt to smoke screen discrimination on the basis of employment
I have also noticed while waiting in line to check in that there are often heated conversations with the other guestsThere are similar complaints about unprofessional behavior online as wellThe underlying issues seem to be: that everyone needs to get up early (even though management is not available until 4pm…), the rooms need to be cleaned daily (even though the month hotel mattress tags expired months ago, the carpets are noticeably stained, there is an even more noticeable musty smell, and offers to find an alternative time for cleaning are not accepted…), and that anyone else is lazy, entitled, etc (even though the managers aren’t exactly computer scientists or chemical engineers themselves…)
In the future, I will stay at any of the numerous other budget motels on this street

We checked into the hotel on Sat7/30/at around 10:30PMI paid $extra for my in laws, (4) people, for a total of $the next morning 7/31/16, we got up and the shower was not working, manager (front desk) sent someone to fix it, but was not able tooManager told us we can take a shower upstairs in room #242, we were in room #142, he said it was the only room he had available for us to take a shower, we all took a shower except my mother in law who is handicap and was not able to climb the stairs, (no handicap access)The manager assured us he would have the shower fixed by the end of the dayWe arrived at the room on 8/1/around 6:30AM and the shower was still broken, we contacted the manager (front desk), he said he was not able to fix the shower and offered us another room so that we can take a shower onlythe room was near the front entrance, which was quiet a walkat check out 8/1/at around 6:30AM, we tried to talk to the manager, but their was nobody at

It is very important that you know that *** was a total and complete nightmare to deal withHe displayed the absolute most horrible idea of customer service we have ever experiencedHis arrogance and his nasty attitude was something that was so unbelievable that it left us scratching our heads about how someone like this can be put in a position to deal with people and be the face of the hotel
It is no wonder the hotel has a one-star rating on *** and of the most horrific reviews you can imagine*** treated us like he was doing us favors and like we owe himHe talks and acts like he owns the place and kicked us out of what he kept referring to as “his hotel.” He did not ALLOW us to check in, even after we agreed with being extorted for more money upon arriving to check in, even though we had prepaid thru ExpediaHe held our reservations hostage, and even after we agreed to pay the additional fees, he “refused service!!” He left seven people stranded at pm and sent us

This was the worst hotel experience I have ever hadI booked through hotel.com and told them there would be one adult and four kidsWhen we got there we checked inI asked the front desk if they had a washer and dryer, he said he didn't know and would get back to meHe never didThe next morning I tried calling the front desk to see if we could use a washer and dryerNo one answeredWhen we were leaving for the beach I noticed the office looked closedAll the lights were offThe next day was rainy so we spent most the day in the room playing quietly and watching moviesThen the next morning we went to the beach and did some other thingsWhen we got back about pm or so, our key card wouldn't workI asked a maid to let us in and she said we had to go to the officeI get there and it's still dark inside, I go in and there is just a phone that says "dial 0"So I do and no one answersI keep trying to call for an hour and no one answersI am starting to panic because all our stuff is inside the hotel room stillFinally I see a maid come in after talking to someone outside the office on her cellSomeone calls the front desk and she hands the phone to me I say, "hello" we've been waiting here for an hour and there is no one here to help me get into our room"; he starts getting really short with me and says, "you lied about the number of people you had staying in your room, you said there was four but you have five"I said to him, "that wasn't my fault; I remember telling hotel.com I would have four kids and one adult"Then he says, "well you don't know how to keep your kids under control and we got several complaints" I said, "my kids were good and they went to bed early because they were tired from traveling" he said "you need to check out immediately and you will be reimbursed for the two nights you won't be staying here"Well a week later I check my account and I have no refundSo I call travelodge and they said I have to call hotel.com about the issues with the roomI asked, "what issues" and he just kept telling me call hotel.comSo I did and hotel.com called travelodge and travelodge told hotel.com they were not going to refund me because we had SIX people with us and because we had colored on the wallsNeither of those things were trueI made sure to leave the hotel looking nice because I had a feeling they would pull something like thisHowever, hotel.com gave me $in credit and they were very sorry for the way I had been treatedIf you feel inclined to share this feel freeI want to get the word out there that this is a horrible place to stay and I just don't want anyone else to go through what I did

On April 20th - 22nd I reserved a room and signed for just myself one adult no children as I do not have any kidsWhen checking out there was no one at the front desk so I couldn’t get a receipt I dropped off the key to the room and there was a sign saying your deposit has already been refunded just drop the key hereI did and when I checked my credit card statement I had only been refunded $out of the $of a deposit I was chargedI called to see why and to get the remainder $the front desk male told me oh it’s because we see in the notes you had two kids, I said no that’s a mistake because I have no kids and he said I’m sorry but that is what the notes say so we can’t refund you the $maybe you had visitors I advised him I only got the room because I go visit my grandma in San Ysidro who is handi cap and he said maybe she had the kidsAt this point I was very offended my grandma is not capable of having kids nor do I have any and I requested the form I signe

It is very important that you know that Juan was a total and complete nightmare to deal withHe displayed the absolute most horrible idea of customer service we have ever experiencedHis arrogance and his nasty attitude was something that was so unbelievable that it left us scratching our heads about how someone like this can be put in a position to deal with people and be the face of the hotel
It is no wonder the hotel has a one-star rating on Yelp and of the most horrific reviews you can imagineJuan treated us like he was doing us favors and like we owe himHe talks and acts like he owns the place and kicked us out of what he kept referring to as “his hotel.” He did not ALLOW us to check in, even after we agreed with being extorted for more money upon arriving to check in, even though we had prepaid thru ExpediaHe held our reservations hostage, and even after we agreed to pay the additional fees, he “refused service!!” He left seven people stranded at pm and sent us to a competing hotel with our business
Even the next day, when I called to speak with someone, the person answering the phones was extremely rude and refused to even provide his first name!
What a complete failure

Please note that Mr*** stayed in our property several times in the past.Our property has different types of rooms Standard rooms and Deluxe roomsObviously at different prices$US DIFFERENT. Mr*** made a reservation for one night for a deluxe room. He extended his stay
and made a new reservation for more nights but reserved STANDARD ROOM.He was informed that he had to pay $extra if he wanted to stay in the same room or he could move to the standard room he reserved.He did not like the standard room and invented a problem with the smellNothing wrong was found. Mr*** was offered a full refund if he did not want to stay.He decided to stay and the next day he had the same situationSorry nothing wrong was found in the room. He was rude and beliigerentHe was informed we could not longer accommodate him in our property.He was refunded for the night he did not stay.He was already contacted by our property and by our coorporate office. Please note that we have the right to refuse services to anyoneHe was already informed we cannot accommodate him in our property in the future.No other refund or compensation will be issued. Regards** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Firstly the I have yet to receive the refund for the night that was cancelled Secondly I would be ok with just letting this drop except for the fact that their recounting of the incident is totally fabricated and untrue I have not been contacted by the management nor the corporate office
Regards,
*** ***

Hotel collected three deposits for three rooms and kept a portion of all three deposits without cause or even an explanation This is a scam on the hotels part and we want our money returned

Please note that the $100 deposit was charged by error.
 
The $100 was already refunded to [redacted] account. 
 
We have contacted [redacted] credit card company and they confirmed the $100 was returned to Mrs. [redacted] account.
 
Thank you
 
Travelodge of...

San Ysidro Account Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just check my bank account and the money is not there, they have not refund my money, I am attaching copies of my two most recent statements and the current transactions,
Regards,
[redacted]

Please note that Mr. [redacted] had reservation # [redacted] for a deluxe room for arrival 1/25/15.He extended his stay and made a new reservation # [redacted] for 2 more nights. He did not book the same room type but he wanted to stay in the same room.He booked a standard room. He was informed that the price for a deluxe and standard rooms are different.He was informed a $5 upgrade fee per night will apply or he could move to the room type he booked.He was very rude and disrespectfull beacuse of the $5. He was informed that the hotel had to charge for the upgrade fee. He refused and did not accepted.There was no problem with the room or smell.He checked-out the next day. We charged Hotel.com for one night only. Mr. [redacted] was contacted again and informed to contact Hotels.com to get a partial refund for this reservation.Hotels.com confirmed that they refunded Mr. [redacted] for the night he did not stay.Mr. [redacted] was contacted by our Corporate office and he was offered  2,600 [redacted] Reward points as a compensation for this inconvenience. Mr. S[redacted] accepted.Please note that he will remain in our black list and he cannot stay in our property in the future.No other refund or compensation will be issued.Regards[redacted]

Review: From the start we received bad customer service from a guy who claim to be [redacted] but no name tag on or anything he was a Hispanic gentleman about 5'5 late 30s. When it was time to lay our heads down to sleep after driving in 3 1/2 hr traffic we found two bed bugs crawling on the sheets. We captured them an showed them to the manager and he could not give us another room and my card received a $320 charge which can not be refunded until three days because it was pending status. The sad thing it is Valentines weekend and a Harley daviidso motorcycle run in which we were participating in but have no where to stay. Both San diego and San ysidro are booked up with no rooms available. We stayed in our car for two days and returned home today. I have evidence from the collection of the bed bugs in which they where red once we found them.Desired Settlement: I wish to receive a complimentary visit ok travelodge in a room that is adequately cleaned. I also would like for them to clean the rooms and get them inspected by bed bugs specialist.

Review: After traveling for a long time, I made a reservation for a hotel I was not allowed to stay in. The front office had advised me that if I did not leave the premises they would call the police. They had claimed that we had brought animals I go our room she. This clearly was not the case. I Made multiple attempts to resolve this issue with the manager who had disconnected the call multiple times when I had contacted him attempting to resolve this issue. I am wanting a refund for the night I was not Able to stay there, as not only was I not able to get a refund when asked prior to staying, but was asked to leave my room at 1am. This is not how any business should be conducted anywhere.Desired Settlement: I would like an apology along with a refund of any and or all charges.

Review: I made a reservation through travelocity to stay at the Travelocity for 3 nights. Checking in 02/14/14 and checking out 02/17/14 . I flew to San Diego dint know the area much so I called the hotel for directions and the front desk clerk who answered the phone stated I should buy a map and hung up on me. I finally arrived to the hotel around 9:30pm as I was checking in the front desk stated he was sick of that job and he was being rude all the way around. He refused to give me his name and was not wearing a name tag. I paid my room ahead of time the total of $127.dlls but since I brought a person with me they charged me $30 extra dollars which is understandable. He stated there was a $150 deposit which will be held in my card for any damage purposes etc . but on my checkout day the money will automatically return into my card. As I entered the room it smelled like they had animals in there ,tolilet wasnt working at all sop I called the front desk to see if he could change me to another room but he refused to do so in a rudely manner. The housekeepers were actually very nice and fixed the toilet and cleaned the room but the smell was still there. On check out day there was no front desk clerk and housekeepers told me they only have one front desk named salvador and he comes in at 4pm so basically that hotel is alone from 1am to 4pm when front dest comes in so iwasnt able to talk to no one about my check out receipt. Today is 02/19/14 and yet my money is not in my bank account I called the only number they have for this hotel and the guy said he wasnt going to give me my money back and hung up on me. I keep calling and no one answers anymore.Desired Settlement: I would just like my $150.00 dlls back into my account and for sure wanted to let you know this is a horrible business. No good customer service and false advertisements. They refused to give me a receipt.

Business

Response:

Please note that Mrs. [redacted] was already contacted by our property and by our Corporate Office regarding this situation.

Review: I was treated very rudely and humiliated. Over a missed checkout time mistake.

The gentleman called me an dumb [redacted] and a piece of [redacted] over the phone . Also threatened to keep my property.

When I came back to receive my property it was all in trash bags in a small trash closet.

Other customers were out there watching an giggling. Every got a big kick out of my embarrassment.

I am a double amputee of the hands.

All the bags were tied in knots and I had no way to get to my items.

I have no words for the way I was treated . And no there is no reason to behave this way .

That is my statement.

Thank you.Desired Settlement: I don't re3ally care.

Consumer

Response:

In regards to my complaint. I want the managers to know how I was treated.

I would appreciate if they comped my stay.

They should also take me off their blacklist. Also a steak dinner would make me feel better.

Thank you.

Business

Response:

To: Revdex.com of San Diego and Imperial CountiesFrom: Travelodge of San YsidroTel: {619) [redacted] Fax: (619) [redacted]page 1Case ID #: [redacted] ([redacted])To whom it may concern:Please note that we have never received the first or second letter regarding thiscase.We only received this letter by postal mail dated June 15, 2015.Mr. [redacted] was a Guest In our property. He had a reservation for4/28/2015 for 7 nights.Our check-out time is clearly advertised everywhere and reminded and signed atcheck-ln.Mr. [redacted] did not check-out on his check-out date and left all his belongings inthe room.We were sold out that date and needed the room for the next customer whobooked the room for that date.Our check-out time Is 11AM.Our housekeepers had to wait until 4PM but he did not show up.Unfortunately we had to place all his belongings in bags and storage for him.Mr. [redacted] came back at night and was very rude because his key did not work.We explained him that his check-out was by UAM.We were never rude to him. He was the one who was rude belligerent anddisrespectful.Sorry we do not consider rude to remind him the check-out time.We apologized for this situation and Informed him that we were sold out and thathe did not have a new reservation for that night.He was given all his belongings and left.Our procedure was correct.Regards[redacted]President