Extremely unprofessional serviceBooked a trip for my sisters wedding in September to Mexico with this travel agencyAfter booking my trip, the travel agent sent me a confirmation email with a due date of July 31st, days prior to the tripLast week (July 8th) I received an email stating that full payment was due by the end of next weekI emailed back and reminded her that she told me July 31st was the dateAt that point she said that on the email it says days prior to the tripShe told me I had to pay the full amount by next week or my trip would be cancelledShe told me she cannot be held accountable for her telling me the wrong dateTerrible serviceThen I contacted the owner, Nancy, hoping to get better service and she was just as rude and not customer oriented AT ALL! I would NEVER recommend this agency to anyone
Extremely unprofessional serviceBooked a trip for my sisters wedding in September to Mexico with this travel agencyAfter booking my trip, the travel agent sent me a confirmation email with a due date of July 31st, days prior to the tripLast week (July 8th) I received an email stating that full payment was due by the end of next weekI emailed back and reminded her that she told me July 31st was the dateAt that point she said that on the email it says days prior to the tripShe told me I had to pay the full amount by next week or my trip would be cancelledShe told me she cannot be held accountable for her telling me the wrong dateTerrible serviceThen I contacted the owner, Nancy, hoping to get better service and she was just as rude and not customer oriented AT ALL! I would NEVER recommend this agency to anyone