Travelwise

Thank you so much for bringing this complaint to Renewing Management’s attention Since this complaint has been written, the resident has received a brand new air conditioning unit on 6/18/by CDA Mechanical and everything was properly working when the property was sold to the new owner The letter about the balance due was sent through USPS which would account for the difference of the date on the letter and the date of delivery to the resident As far as the balance, we will take that off the account as a customer service adjustmentIf you have any other concerns, please contact us again Thanks, Rebekah T [redacted] Rebekah T [redacted] Corporate Analyst Renewing Management, Inc Office: 765-644-Ext Cell: [redacted] E-Fax: 219-979- [redacted] @renewingmanagement.com www.whereUmatter.com www.facebook.com/renewingmanagement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They did come out and fix the roof and the ceiling in the laundry roomThey have not come back out to paint or spackle the ceiling in the laundry room, however; that is not a concern of mineThe maintenance guy that came out did smell the smell as well, but said there was nothing that could be done because it was in between the flooringTherefore; nothing has been done about the smell to this dayYes Mary was correct, we do not want anything being fixed while we are not home if they have to come into the houseWe do not trust people we do not know inside our home when we are not thereSorry if this is an inconvenience to them, however; there was no reason it should have taken almost months to fix the roof Regards, [redacted] ***

I received your letter of the allegation today and I very much want to clarify the situation.Our records indicate that on 6/29/ [redacted] called in a work order that her Ac was outA member of maintenance along with the Property Manager went to her home and the maintenance staff deemed the unit was working fineOn 7/5/ [redacted] called in a work order again for her AcThe maintenance staff went and cleaned the coils and charged the unitOn 7/8/ [redacted] called din another work order for her Ac and upon arrive the mainenance staff noticed all windows were open, patio sliding door open, patio sliding door open and Ac was offMaintenance at that time turned on the Ac and checked the temp blowing out of all vents and made sure condensing unit was workingMaintenance did at that time let her know it would take approximate hour per degrees for the home to cool down since the unit was offThen on 7/11/ [redacted] called about AC again.Maintenance was there 1/hours checking all aspects of the Ac unit againWhen they arrived she had her upstairs windows openMiss [redacted] turns her Ac off when she leaves for workShe believes when she turns on the unit it should cool down immediatelyAttached you will find all the work orders and pictures of the reading throughout the HomeI hope you will be resolving this issue soon, If you need any additional information please let me know.Thank you and have a nice day!Sincerely,Mary R***, Regional Manager

I received your letter of the allegations today and I would like to clarify the situation. Our records show that the roof was fixed on 7/11/15. This did take a little longer than we expected do to all the rain and the weather we have had recently. Another problem that we have had is that the... residents never wanted anything fixed unless they were home. This is very difficult when trying to get contractors out to a home. In regards to the AC unit, this was checked again on 7/18/15 and everything was working properly and the duct was also in good shape. With the heat we have had, the AC will run in the home until the temperature reaches the degrees the thermostat is set on, and then the unit will shut off until it is not that degree again. As far as the smell in the unit, maintenance was unable to locate a smell. I have attached some closed work orders and pictures for your records. If needed, I can print off all work in orders in that home since move in which was on 9/1/2013. Thank you and have a nice day! Sincerely, Mary R***, Regional Manager

We never received a complaint of mold in the apartmentWe did not find mold during the move out inspectionThe resident still owes the water company for the water usageWe will pay the sewer portion of the bill directly to the water company up to $without billing back the resident for the
chargeOur lease states that the resident is responsible for all utility charges Regards, Ethan _______________________________ Ethan DF*, President Renewing Management, IncColumbus Ave Anderson, IN Mobile *** Office extE-Fax [email protected] www.whereUmatter.com www.facebook.com/renewingmanagement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of the utility bills that shows there was a massive leak on the propertyI spoke with the utility company and they came out to the apartment and determined that was a leakIt took about a week for the rental company to repair the leakMy average utility bill from September - July was $From the start of July my utility bill went up to an average of $until the water line completely brokeI have called several times to the rental company about a water leak prior to the line busting and they told me there was no leakThese bills show that there was in fact a water leakI spoke to the utility company again and after my $that was applied to the final bill, it would still be over $and I will not pay that because I did not use that much water/electricPlease let me know what will be done about this
Regards,
*** ***

I received your letter of the allegation today and I very much want to clarify the situation.Our records indicate that on 6/29/16 [redacted] called in a work order that her Ac was out. A member of maintenance along with the Property Manager went to her home and the maintenance staff deemed the...

unit was working fine. On 7/5/2016 [redacted] called in a work order again for her Ac. The maintenance staff went and cleaned the coils and charged the unit. On 7/8/16 [redacted] called din another work order for her Ac and upon arrive the mainenance staff noticed all windows were open, patio sliding door open, patio sliding door open and Ac was off. Maintenance at that time turned on the Ac and checked the temp blowing out of all vents and made sure condensing unit was working. Maintenance did at that time let her know it would take approximate 1 hour per degrees for the home to cool down since the unit was off. Then on 7/11/2016 [redacted] called about AC again.Maintenance was there 2 1/2 hours checking all aspects of the Ac unit again. When they arrived she had her upstairs windows open. Miss [redacted] turns her Ac off when she leaves for work. She believes when she turns on the unit it should cool down immediately. Attached you will find all the work orders and pictures of the reading throughout the Home. I hope you will be resolving this issue soon, If you need any additional information please let me know.Thank you and have a nice day!Sincerely,Mary R[redacted], Regional Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did come out and fix the roof and the ceiling in the laundry room. They have not come back out to paint or spackle the ceiling in the laundry room, however; that is not a concern of mine. The maintenance guy that came out did smell the smell as well, but said there was nothing that could be done because it was in between the flooring. Therefore; nothing has been done about the smell to this day. Yes Mary was correct, we do not want anything being fixed while we are not home if they have to come into the house. We do not trust people we do not know inside our home when we are not there. Sorry if this is an inconvenience to them, however; there was no reason it should have taken almost 5 months to fix the roof.
Regards,
[redacted]

I received your letter of the allegations today and I would like to clarify the situation. Our records show that the roof was fixed on 7/11/15. This did take a little longer than we expected do to all the rain and the weather we have had recently. Another problem that we have had is that the...

residents never wanted anything fixed unless they were home. This is very difficult when trying to get contractors out to a home. In regards to the AC unit, this was checked again on 7/18/15 and everything was working properly and the duct was also in good shape. With the heat we have had, the AC will run in the home until the temperature reaches the degrees the thermostat is set on, and then the unit will shut off until it is not that degree again. As far as the smell in the unit, maintenance was unable to locate a smell. I have attached some closed work orders and pictures for your records. If needed, I can print off all work in orders in that home since move in which was on 9/1/2013. Thank you and have a nice day! Sincerely, Mary R[redacted], Regional Manager

Thank you so much for bringing this complaint to Renewing Management’s attention.  Since this complaint has been written, the resident has received a brand new air conditioning unit on 6/18/2016 by CDA Mechanical and everything was properly working when the property was sold to the new...

owner.  The letter about the balance due was sent through USPS which would account for the difference of the date on the letter and the date of delivery to the resident.  As far as the 1.29 balance, we will take that off the account as a customer service adjustment. If you have any other concerns, please contact us again.    Thanks, Rebekah T[redacted]     Rebekah T[redacted] Corporate Analyst Renewing Management, Inc Office: 765-644-6618 Ext 112 Cell: [redacted] E-Fax: 219-979-5162 [redacted]@renewingmanagement.com www.whereUmatter.com www.facebook.com/renewingmanagement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The brand new air conditioner is not in working order because the company that was hired didn't clean or replace anything inside as they should have. The new owners are appalled at how this has never been addressed properly. The guy that is working on it for the new owners said that Renewing Management went with the cheapest quote to repair my a/c and that they did not know what they were doing. He is now working with the new owner to finish the job that never was completed by Renewing Management. Janice and her maintenance guy both have been nothing but rude and/or unresponsive, so I am so glad to have new owners. 
Regards,
[redacted]