Travelzoo Inc.

Review: My husband and I purchased a voucher for two nights at MacArthur Place Inn and Spa in Sonoma, CA. When we went reserve the two nights, we were told by the hotel that it was only for one night -- although the voucher clearly said two nights. When we contacted travel zoo, they refused to honor the two nights clearly stated on the voucher.Desired Settlement: We will not purchase a voucher or deal with travel zoo again. Trust cannot be bought -- and the amount of hassle and time we have spent on this has ruined not only our planned vacation plans, but made us realize we have been scammed. Any reputable company would have honored what was clearly stated on their own voucher.

Business

Response:

To Whom it May Concern:

We sincerely apologize for the inconveniences experienced by [redacted] and [redacted] while trying to redeem your voucher for the MacArthur Place Inn and Spa. After looking into your account details, we have been able to confirm that although the voucher states that it is valid for a 2 night stay, only one night options were shown on the deal page for this offer.

In light of this miscommunication, we have also been able to confirm that a refund of the $179 paid for this voucher is currently processing. The refund should be visible on the card used to make the voucher purchase within 7-10 business days.

Sincerely,

Review: I purchased a deal through them on March [redacted] for the Grand Canyon Ranch Resort. I called the resort immediately that day, and left a voicemail. I gave them a week to respond, nothing. I called again on the [redacted], the [redacted] and then reached out to Trazelzoo and the resort never returned my voicemail, and never answered when I called. They responded that the resort does answer and is taking reservations and that they would respond to my voicemail by the end of the business day 3/**. I never received a call from them. I contacted Travelzoo and asked for a refund as I am no longer available any days prior to 4/** in order to use this, and the company has never responded. They replied that I will just have to keep trying to call them and they will not issue me my refund. The sold me a product for $149 that is "defective" in the sense that the resort will not answer their phones and they do not return my voicemails.Desired Settlement: I would like to be refundd the $149 OR I would like to be allowed to book this reservation some time in June or after as we wanted to use it during the kids' spring break, which is now over and they have no time off until summer now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,