Travelzoo Inc.

I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal.
That is wonderful customer service! I will definitely recommend Travelzoo to friends!

Review: I purchased a deal through them on March [redacted] for the Grand Canyon Ranch Resort. I called the resort immediately that day, and left a voicemail. I gave them a week to respond, nothing. I called again on the [redacted], the [redacted] and then reached out to Trazelzoo and the resort never returned my voicemail, and never answered when I called. They responded that the resort does answer and is taking reservations and that they would respond to my voicemail by the end of the business day 3/**. I never received a call from them. I contacted Travelzoo and asked for a refund as I am no longer available any days prior to 4/** in order to use this, and the company has never responded. They replied that I will just have to keep trying to call them and they will not issue me my refund. The sold me a product for $149 that is "defective" in the sense that the resort will not answer their phones and they do not return my voicemails.Desired Settlement: I would like to be refundd the $149 OR I would like to be allowed to book this reservation some time in June or after as we wanted to use it during the kids' spring break, which is now over and they have no time off until summer now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,