Travelzoo Reviews (%countItem)
Travelzoo Rating
Address: 590 Madison Ave Fl 35, New York, New York, United States, 10022-2524
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Travelzoo books many trips from third party vendors. Thus, they may play the blame game. Middle men who blame the vendors. They do not stand behind products on the site. You all be left tracking down who is at fault and I paid them, not the third party. I have attempted to get a refund for a hotel stay purchased on the site. Advertisement was false. Pictures posted were not representative of the hotel. Broken windows, dirty and unsafe, my son was hit in the head when the shower fell off the wall. In Rome, we had to find an alternate hotel on our own. My daughter's dream graduation gift ruined. Still waiting on an apology and refund. If I could have, this would be a zero star. Buyer beware!
The company booked a trip for my dad, he needed to cancel it, they told us it was directed to one of their affiliates. Their affiliate will not provide the refund, I think they are going out of business and taking the funds with them.
We
have been contacted by Bryan regarding a purchase made by his father on the
website of a 3rd party. The purchase was made for a trip we advertised
on behalf of this 3rd party. The fact that the trip would be booked
with a 3rd party was clearly disclosed on our website. The ultimate
booking would have been made through the 3rd party’s website and the
customer would have agreed to the 3rd party’s terms and conditions
for the trip at the point of making the booking. As the advertiser, we did not
take a payment for this trip and are not holding the funds. Because we didn’t
process this payment, we are not able to force them to issue a refund. We
understand Bryan’s concern for his father’s health and have contacted the 3rd party to advocate for a refund on his behalf. We learned Bryan would be
contacted by them and be provided a status of the request. We also learned the
trip purchased is scheduled to depart in three months, at the end of September
2020 and return in early October 2020, the trip has not been cancelled or
affected by the pandemic, as of this point. The 3rd party is
currently working on cancellation requests for trips scheduled in July. As this
trip is still three months away, the 3rd party has asked for patience and indicated
this request will be responded to as the departure date approaches.
False claim by Travel Zoo that the provider hotel declined the refund. The hotel informed us they were never contacted by TravelZoo regarding cancellation.
I booked a package vacation for two in Paris, France via TravelZoo, total cost was $1518. Travel dates were 03//2020-03//2020, booking reference #***. During departure at LAX we were informed by the airline that the return flight(s) got cancelled due to COVID19 travel restrictions imposed by US government. We have immediately called TravelZoo and were advised to cancel the trip because the flight arrangement effectively became one-way. On the call we have confirmed we were cancelling departure and asked to start cancellation / refund process. On 03/*** we have also sent an e-mail message to TravelZoo asking to make a refund attempt with the providers involved (Hotel *** in Paris and Norwegian Airlines). Since then we contacted TravelZoo on 03/, 04/,05/,05/,05/*** checking the status of refund or possible credit and finally on 06/*** we were told that the hotel "declined the date change as well as the possibility of any refunds" and the airline refunds return flight in the amount of $384.
On 06/*** we have contacted the hotel directly and got an immediate response that TravelZoo never requested to cancel this reservation or contacted the hotel regarding it.
I'm sorry you have experienced these issues and delays. One of our Resolution Specialists has contacted you by phone to address these concerns and to assist you. There have been many challenges and a lot confusion cause by this pandemic, and I am very sorry your vacation was affected. Fortunately, The Hotel ***
in Paris, has confirmed they are allowing you to rebook and our Travel Team is now assisting with that process.
Please continue to work with your Resolution Specialist if you have any further issues.
Best Wishes,
The Travelzoo Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have not had our stay at the hotel in question re-booked yet by Travelzoo. Travelzoo did contact us regarding this complaint on 06/*** and 06/*** . It has been 5 days since we agreed on the date but have not got a confirmation from Travelzoo yet. Please extend time window for this complaint until it gets completely resolved, if possible.
We have been amazed how effective your action was despite the fact that Travelzoo was not accredited with Revdex.com. Thank you very much for taking care of this.
Sincerely
Hello ***,
I apologize for the lengthy delays with getting this resolved. We’ve been advocating on your behalf in an effort to get a cash refund, from the hotel, for the stay you were unable
to complete. While we were not successful, the hotel has agreed to provide a
credit in your name for the full amount of the booking. The hotel as stated the credit is valid until the end of this
year. If you cannot use your credit due to extended travel restrictions, we
expect the hotel to extend it into next year.
If you have any further issues please reach out to us at
***, and reference case no. ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
We got both flights partially refunded by Travelzoo in the amount of $657 and a credit for future stay granted by the hotel.
I find this outcome quite satisfactory considering overall situation with travel.
Words can't express how grateful we are for your persistence in
this matter.
Sincerely
We booked a trip in November of 2019 through 2019 and we tried to cancel the reservation. NO one answers the phones- the is absolutely customer service. We tried through AMEX to resolve this and Travelzoo said the had no record of a cancelation. Of course they don't they do not answer the phones
Dear ***,
I'm working to research your booking and assist with your cancellation request, but haven't found a booking completed under your name. Perhaps the trip was booked under a different name and email address. Could you please provide the booking confirmation number sent via email at the time of your booking?
If you wish to communicate with the Vacation Package team directly, please email ***
Thank you,
Matthew
No phone customer support during covid-19.
Booked a vacation through them for $1,400 back in February, which was immediately charged to my credit card. In March, the hotel & country of travel shut down. Few weeks ago, AA Airlines have cancelled the flight. Have been trying to reach them via phone, email, no response for almost 2 weeks. Was able to call Marriott corporate to check if my reservation exists, they said it has been cancelled several days ago. When asked about the refund, they told me that the reservation was never paid for, it was just a reservation room hold, to be paid upon arrival.
Now I lost $1,400, lost my vacation and can’t reach travelzoo for multiple weeks! They are holding on to my money, never actually paid the hotel (even though they charged me the first day). Scam! Beware!
Hello ***,
I apologize for the delays in returning your messages. I hope you'll appreciated during the start of the COVID crisis we had many requests for assistance, and prioritized helping travelers that were in the middle of their vacation. Once those issues were resolved, we moved to assist members who had not yet traveled, but who's trip was cancelled. We began with March travel dates and worked forward into April. I see, your booking no. *** was refunded on April ***. You should have received credit back to your credit card with in 5 business days of April ***.
Please let us know if you have any further questions. I hope that you,
your family, and friends are healthy and safe and that this crisis will
pass soon.
Sincerely,
Matt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
My family had a trip booked for NYC from 3/-3/. Weeks before our trip, there were concerns about COVID-19 and I contacted the site by email to ask about how our trip may be effected. I was told as long as the hotel could accommodate us we were good to go and cancellations would be considered voluntary and non refundable. On 3/*** the state of New York went under a state of emergency and I was unsure what this may mean for our trip. I tried to contact Travelzoo by phone and kept being sent to a voicemail. I left my confirmation number, contact information and questions but never got a response. I also tried contacting the hotel located in Times Square to verify that they would be able to accommodate my family for our trip. After several hours of calling the hotel front desk, I was not able to get anyone to answer. The home office was unable to direct me to anyone at the hotel in New York. At this point, I’m unsure about being able to have a place to stay once we got into the city. Due to this concern, my family decides to not travel because of the risk involved of not having a place to stay when we got there. I emailed the company to inquire about a refund or a voucher to rebook our trip for a later date. I received an email from Travelzoo that “they unfortunately couldn’t refund or allow us to rebook because our cancellation was voluntary”. I have to argue that this cancellation is totally “voluntary” but more necessary considering the safety concerns we had combined with the lack of information about what was going on at the time. I’m sure this company will be more than willing to accept any government funding that may be available to them in the upcoming weeks, but have scammed many out of their money because of this pandemic.
At the time of this stay March ***, hotels and airlines had more rigid cancellation policies. While the travel was purchased as non-refundable, we contacted the airline and hotel to seek a refund. That request was declined by both parties and the member was made aware that no refund could be provided. Since then, airlines have relaxed their policies. Cancellation fees are now likely to be waived and tickets converted to credit at the airlines. It's likely there's a credit in their name. We have contacted the hotel in question, and they have requested some documentation. Our team has also contacted you to further assist with facilitating this request, please contact us at and reference this request.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are no definite answers from either the airline and/or the hotel. Until I receive confirmation from both with either a refund or credit confirmation number, I cannot accept this outcome
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello ***,
We've been in touch with all the parties involved with this issue, and I believe we've been able to reach a resolution. Please confirm you are satisfied with the ability to reschedule the trip for a later dated.
Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
They passed the buck to another department and never answered my calls or emails. You get what you pay for.
I'm sorry to you've experienced a delay in our response. The COVID 19 pandemic as created many challenges for the travel industry, and caused longer than average response times. If we haven't already addressed your needs. Please reach out to our customer service team at 877-665-0000, so we can help make it right.
What good are Travelzoo deal if they have no ability to
correct issue with companies deal they publish. When a link changes
2 tickets to 1. Then double charges you to add the 2 ticket. Sorry does
not cut the lost of time or money. Never again will I waste my time and energy
for your recommendation on travel, event deals. You should have some
Accountability
I have reviewed the information shared with our customer service team, and can confirm the ticket was purchased at the Travelzoo deal price for the section and row specified. From the information shared, It appears as if there was only one ticket purchased at the correct price.
I am sorry if there’s been a misunderstanding in our communication of what we did to resolve this issue. If there is something we are missing, we’d like to revisit this, please reach out to our customer service team at *** and ask for a supervisor. Once we can show that an overcharge occurred, we will contact the third party to resolve this and make it right.
I obtained several shares of Travelzoo stock in its opening year. I voting power to a woman who call me I believe to be named Susan. I did not feel the need to keep records as I received a phone call as well as emails to solidify my shares. I knew it would take a long time to be successful, so I did not chase down any dividends. But then somehow I don’t know how, I received information that I had uncollected funds from the State of Florida. I was happy because maybe now I can receive dividends. But no, that was the only check. So I contacted by email (same email as on file) and received and answer twice but when I replied to the original answer, no further communication came. I have given ample time to contact me. I still receive weekly emails from the company with the original email I used, so I am having a problem with why they cannot contact me. Please help me obtain information about my shares.
Thank you for bringing this to our attention. We have forwarded your message to our Investor Relations team, and they have responded to you at the email address you provided in this complaint. I hope this answers your questions.
Thank you
I was sent an email by the marketing director of Travelzoo which stated that I will receive a gift card if I attended a promotional work out class that was being offered. The email stated "You will check-in, sign a waiver and proceed to the class. Following the class, you will receive a Travelzoo gift bag. Your Travelzoo gift card code will be emailed to you after the class."
Well I attended the Travelzoo Wellness Wave powered by Flexit hosted in Los Angeles, CA. Upon completeion of the class, I did not receive my gift card as promised. In writing, I contacted the marketing director with three separate emails to reconcile the dilemma. Three attempts and still no resolution!
In addition upon further review, I was not presented with a waiver to sign before proceeding into the work out class. I believe my image and likeness was used and photographed without my consent. After several attempts and as the weeks go by, I am still without what was promised.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I booked a flight to China with a connecting flight. While applying for my visa I was informed that I will not have enough time to catch my connecting flight to my final destination. I spoke with company I purchased airline ticket from, *** a subsiderary of Travelzoo. They also informed me that I would not have enough time to catch my connecting flight to my final destination. I was informed that if I do not catch my connecting flight that the remaining portion of my ticket, ie. return flight will be cancelled. They offered me a total refund of $1300.00 on a total purchase price $2004.90.
I do not think this is fair business practices.
Travelzoo discontinued our operations of *** com early in 2017. We no longer have ownership in the website or have influence over that business. As much as I would like to help and can empathize with this situation, Travelzoo wasn't a part of the transaction and we are unable to intercede on your behalf.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
Travelzoo claims they are no longer associated with ***. I bought my airline tickets from ***, which thier website states is owned by Travelzoo.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello,
Again, I am sorry to hear of you've had and issue getting a refund from ***. As stated previously, Travelzoo divested from *** in 2017. This was reported in our SEC filings that year. After viewing ***'s website, I'm unable to locate a claim that they are affiliated with or owned by Travelzoo. Please forward any communications they've sent to you with this statement, and/or a link to the webpage in which this claim is made. I will have our legal team reach out to with a cease and desist letter.
I purchased a deal online thru TravelZoo and within minutes realized that the ticket they had charged me for would not come in time to me for 72 hours (so they charged me 72 hours prior for a deal I had not received). I called to explain the situation and they refused to refund me my money or even give me a credit in my account. I called back and spoke with a supervisor and the best they would do is offer me restaurant.com gift cards, which is in a scam itself. So they took my money provided no service and refused to refund me. Horrible experience.
We are sorry to hear that the Knotts Berry Farm ticket was not received, and we are working to improve this process. Our customer service team has reached out to the member to provide an alternative resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
My sister in low (***) did organize and buy a 3 day trip to Algonquin Park. The business name: Canada adventures tours. We *** talked on phone with ***, I myself answered his mail were he had a questionnaire concerned to the trip. We fly to Toronto with fixed date (***. Sept.) for the 3 days in Algonquin. The days before it was not possible for us, nighter on phone nor on mail, to reach Justin. We only new that we should meet at 12 o'clock. *** payed for the voucher, phoned several times, had sleepless nights. We have had exactly the same situation. We fly to Toronto, rented a car to go there. A LOT OF EXTRA MONEY.
DISSAPPOINTMENT AND ANGRYNESS for us Austrians, that a situation like this could happen in Canada.
The staff in Algonquin east gate did help us a lot.they offered to phone first Justin, no answer. than they phoned travelzoo to whom I could talk. The lady offered to pay the money back (to ***), which happened.
I think after al the troubles we have the right to claim for compensation, although after contacting you after the troubles the offer Canadas adventure tours have been still offered at travelzoo. (50 can dollars fore sure not enough for al our troubles we have had).
hope of a positive answer.
Once we learned of this situation, we agreed that the lack of communication from Wild Adventures Canada was unacceptable. We then immediately and fully refunded ***. We also informed Wild Adventures Canada we would no longer promote their activities, and those web pages were removed from our Site. We have discovered due to an publishing error, one web page remained active on our US site. That page has now been removed.
We understand *** and *** are disappointed that this has occurred, we are too; however, we are unable to refund costs that were not paid to Travelzoo.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a message from
***
***
Dear ***:This is in reference to my complaint against Travelzoo, Inc. My complaint was assigned ID #***.
If I do not hear back from you within that time, I will close the communication direct to Revdex.com and take lawful support – including civil law (compensation) and criminal law (illegal deception). And notice: My partner to the contract had been you!!! If you take recourse to Wild Adventures Canada is your business!Sincerely,***
***
MY MESSAGE:
I’m glad that you learned of this situation and you agreed that you made errors too. I’m also glad that you understand that *** and I are disappointed. My English is not perfect but I think it’s good enough to correct your answer: You wrote „we are unable to refund costs that were not paid to Travelzoo“. Correct you should write: „We are not willing to refund costs that were not paid to Travelzoo“! And this is an unacceptable answer from you because I had a lot of troubles (sleepless nights, a lot of phone calls BEFORE the event and no helpful answer from Travellzoo) and extra expenses – at least direct costs of can $ 704,48. You are requested to pay tis amount to ***!! Immediatelly!!
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello ***,
We'd like to review this request in more detail, could *** contact Travelzoo Customer Service at .