Travers Automotive Group

We never promised to pay for any modification to the vehicle, you are now resorting to liesPlease cease and desist from any more slanderThe so-called agreement was your personal communication with a former employee of our company and not with the company itselfHad you contacted management first before deciding to slander us on social media you would have had a different conclusion perhaps, but now that your husband has physically threatened us and told us to eat a bag of [redacted] we see no need to extend any courtesy to you as you have been rude and insulting to us the whole time.?

[redacted] spoke with consumer directly They talked about complaint and when conversation was finished, the consumer seemed to be satisfied It is my understanding that this matter is resolved

Complaint: [redacted] I am rejecting this response because: As you can see in the previous response attachments labeled as evidence, I did callnumerous timesI spoke to Mr [redacted] ? so did my husband numerous times about our issuesIf you feel the timeline is off maybe you should pull all of GMTs multiple phone lines as well as Mr [redacted] s so you can see every single time my husband and I reached out via call and textMaybe there is a communication error in your business between staff as our timeline does add upMr [redacted] stated on behalf of his boss, which I am assuming is you, that you would "cut the check" at the dealership of my choice as we live min+ away from Travers GMTAs you can see in evidence & Mr [redacted] agreed to "cut the check" even saying "love you guys" and confirming the dealership of my choiceI asked to speak to a manager numerous timesApparently the facebook post is the only thing that got your attention to the issue and even then I was told a member of management would be reaching out to solve the problem(evidence 6)Which you never didI asked Eric to please put me in touch with who can take care of this issue in evidence And you still never reached out to resolve the problem UNTIL I filed a complaint with the Revdex.com in which you so unprofessionally responded with sexist remarks.? GMT has already agreed to pay for the falsely advertised BluetoothYou can cut the check as you already agreed upon.? Sincerely, [redacted] ***

We tried reaching out to the company, as they stated [redacted] called my husband a “tough guy” and said he wasn’t going to resolve the issue along with a slew of other names.? They said since I publicly complained they wouldn’t pay for it anymoreI shouldn’t be penalized for their bad business practiceThey falsely advertised an option to me, told me they would pay to have it installed(which I have proof of), ignored my request for months, and then responded to my Revdex.com complaint with sexist slander.? They told us on June 28th to order the part and schedule the appt at the dealership of my choiceWe did thatThe part was installedI told them it was being installed on July 9thOn July 9th after the work was done they told us to “ [redacted] and they weren’t paying for it anymoreThey are lying and I have evidence of all of itI just want my vehicle paid for like they promisedThey are not in good faith trying to resolve the complaintPlease reopen my case Thank you [redacted] ***

I have spoken with Mr [redacted] directly His major concern was the unpaid claim against him on ebay which has been resolved and removed We also have terminated the employee who was working with him.If Mr [redacted] has any further concerns or questions, he may contact me directly at [redacted] [redacted]

*** *** spoke with consumer directly. They talked about complaint and when conversation was finished, the consumer seemed to be satisfied. It is my understanding that this matter is resolved

We never promised to pay for any modification to the vehicle, you are now resorting to liesPlease cease and desist from any more slanderThe so-called agreement was your personal communication with a former employee of our company and not with the company itselfHad you contacted management first before deciding to slander us on social media you would have had a different conclusion perhaps, but now that your husband has physically threatened us and told us to eat a bag of *** we see no need to extend any courtesy to you as you have been rude and insulting to us the whole time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did not speak directly to Mr***I did have email correspondence with *** *** on August 2,(see below)As far as making it right, I would like Travers to contact Ebay and do whatever needs to be done to reinstate my feedbackAlso, *** claimed that he didn’t make anything on the carHe said he paid $28,and sold it to me for $29, Since he reminded me of this on numerous occasions, I take him at his wordI would like the $that he “didn’t make” sent to me as compensation From: *** *** Sent: Tuesday, August 02, 10:AM To: '*** ***' Subject: RE: Ebay_Chevy Chevelle purchase Hello ***, Please see the attached text messages (numbered 1-for reading sequence) and emails that were exchanged with *** and ***This is about a poor customer experience rather than a title/car shipmentIf you need clarification on anything I will give you a call When *** filed the unpaid claim against me on Ebay, the feedback I left was removed from his profileWhen I called Ebay they told me that since the item was not paid for through them, the transaction “never took place”Once *** confirmed payment was received, the claim was closedI called Ebay and asked them to reinstate the feedbackThe CSR explained that since the transaction/payment was done outside of Ebay, there is no proof of paymentI argued that there was proof of payment*** confirmed payment was received and dropped the case against me! Well after minutes of getting nowhere I thanked the CSR and reluctantly ended the callThat just isn’t right as his future clients are entitled to that feedbackWouldn’t you agree? As far as making it right, I would like *** to contact Ebay and do whatever needs to be done to reinstate my feedbackAlso, *** claims that he didn’t make anything on the carHe said he paid $28,and sold it to me for $29, Since he reminded me of this on numerous occasions, I take him at his wordI would like the $that he “didn’t make” sent to me as compensation I look forward to your timely response From: *** *** [mailto:***@traversag.com] Sent: Monday, August 01, 6:PM To: *** *** Subject: Ebay_Chevy Chevelle purchase Hello Mr***, When you have a moment, please call me at ***. I received a Revdex.com complaint and really want to understand how to help this situation. Speaking with Mr***, the case for payment with Ebay was dropped immediately. We do not have transaction fees per our package with Ebay so I’m not sure their position on that point. I do wish to understand the title shipment situation. I look forward to talking with you soon!
Sincerely,
*** ***

Mr *** refused to return our loaner carwe were not threatening him, he was being warnedas for the check engine light, it has been fixedthe date of this complaint is 11/14/from what I can decipher, and the car was repaired after this complalnt was filed, but before it was received by GMT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did not speak directly to Mr***I did have email correspondence with *** *** on August 2,(see below)As far as making it right, I would like Travers to contact Ebay and do whatever needs to be done to reinstate my feedbackAlso, *** claimed that he didn’t make anything on the carHe said he paid $28,and sold it to me for $29,? Since he reminded me of this on numerous occasions, I take him at his wordI would like the $that he “didn’t make” sent to me as compensation? From: *** *** Sent: Tuesday, August 02, 10:AM To: '*** ***' Subject: RE: Ebay_Chevy Chevelle purchase? Hello ***,? Please see the attached text messages (numbered 1-for reading sequence) and emails that were exchanged with *** and ***This is about a poor customer experience rather than a title/car shipmentIf you need clarification on anything I will give you a call? When *** filed the unpaid claim against me on Ebay, the feedback I left was removed from his profileWhen I called Ebay they told me that since the item was not paid for through them, the transaction “never took place”Once *** confirmed payment was received, the claim was closedI called Ebay and asked them to reinstate the feedbackThe CSR explained that since the transaction/payment was done outside of Ebay, there is no proof of paymentI argued that there was proof of payment*** confirmed payment was received and dropped the case against me! Well ? after minutes of getting nowhere I thanked the CSR and reluctantly ended the callThat just isn’t right as his future clients are entitled to that feedbackWouldn’t you agree? ? As far as making it right, I would like *** to contact Ebay and do whatever needs to be done to reinstate my feedbackAlso, *** claims that he didn’t make anything on the carHe said he paid $28,and sold it to me for $29,? Since he reminded me of this on numerous occasions, I take him at his wordI would like the $that he “didn’t make” sent to me as compensation? I look forward to your timely response? From: *** *** [mailto:***@traversag.com] Sent: Monday, August 01, 6:PM To: *** *** Subject: Ebay_Chevy Chevelle purchase? Hello Mr***,? When you have a moment, please call me at ***.? I received a Revdex.com complaint and really want to understand how to help this situation.? Speaking with Mr***, the case for payment with Ebay was dropped immediately.? We do not have transaction fees per our package with Ebay so I’m not sure their position on that point.? I do wish to understand the title shipment situation.? ? I look forward to talking with you soon!
Sincerely,
*** ***

June 28th was the date of your Facebook post, so why did it take so long between 4/2/and 6/28/18? whichever member of the Hardy family wants to call us and discuss this claim we are willing to listen, but your timeline does not add up? if you were so displeased with the purchase surely you would have contacted us prior to 6/28? and once again we do not use outside vendors for service work so there is no need to wait for a cashiers check from our company

Complaint: ***
I am rejecting this response because:
As you can see in the previous response attachments labeled as evidence, I did callnumerous timesI spoke to Mr***? so did my husband numerous times about our issuesIf you feel the timeline is off maybe you should pull all of GMTs multiple phone lines as well as Mr***s so you can see every single time my husband and I reached out via call and textMaybe there is a communication error in your business between staff as our timeline does add upMr*** stated on behalf of his boss, which I am assuming is you, that you would "cut the check" at the dealership of my choice as we live min+ away from Travers GMTAs you can see in evidence & Mr*** agreed to "cut the check" even saying "love you guys" and confirming the dealership of my choiceI asked to speak to a manager numerous timesApparently the facebook post is the only thing that got your attention to the issue and even then I was told a member of management would be reaching out to solve the problem(evidence 6)Which you never didI asked Eric to please put me in touch with who can take care of this issue in evidence And you still never reached out to resolve the problem UNTIL I filed a complaint with the Revdex.com in which you so unprofessionally responded with sexist remarks.? GMT has already agreed to pay for the falsely advertised BluetoothYou can cut the check as you already agreed upon.?
Sincerely,
*** ***

*** *** purchased the vehicle on 3/30/His wife wore the pants in the family for the transaction however, and was the one who did all the research and negotiations for the entire transactionWe find it hard to believe that she did not complain immediately that her Bluetooth function was not
workingShe waited three months to start complaining, and when she did, she did not contact us first, but decided to leave a poor review on FacebookWhen we offered to look into the matter, she told us that she would only want her (his) vehicle worked on at Royal Gate which was not an option that we offeredHer husband signed a copy of the *** which shows that the vehicle was originally sold in CanadaShe should really consult with him before filing a complaint about the vehicles originWe have attached a copy of the signed ***Miscommunication appears to be a problem in their relationship so perhaps Mrs*** should have a discussion with Mr.*** and decided if they want the dealership's assistance in determining why the Bluetooth has suddenly disappeared after months of ownership? We have a service shop of our own and are more than qualified to work on the Jeep

We tried reaching out to the company, as they stated*** *** called my husband a “tough guy” and said he wasn’t going to resolve the issue along with a slew of other names.? They said since I publicly complained they wouldn’t pay for it anymoreI shouldn’t be penalized for their bad business practiceThey falsely advertised an option to me, told me they would pay to have it installed(which I have proof of), ignored my request for months, and then responded to my Revdex.com complaint with sexist slander.? They told us on June 28th to order the part and schedule the appt at the dealership of my choiceWe did thatThe part was installedI told them it was being installed on July 9thOn July 9th after the work was done they told us to “*** *** and they weren’t paying for it anymoreThey are lying and I have evidence of all of itI just want my vehicle paid for like they promisedThey are not in good faith trying to resolve the complaintPlease reopen my case Thank you *** ***

I have spoken with Mr*** directly.? His major concern was the unpaid claim against him on ebay which has been resolved and removed.? We also have terminated the employee who was working with him.If Mr*** has any further concerns or questions, he may contact me directly
at ***.? *** ***?

I have spoken with Mr. [redacted] directly.  His major concern was the unpaid claim against him on ebay which has been resolved and removed.  We also have terminated the employee who was working with him.If Mr. [redacted] has any further concerns or questions, he may contact me directly...

at [redacted]. [redacted]

[redacted] spoke with consumer directly.  They talked about complaint and when conversation was finished, the consumer seemed to be satisfied.  It is my understanding that this matter is resolved.