Travers Premier Auto & Tire Service Reviews (%countItem)
Travers Premier Auto & Tire Service Rating
Address: 1680 N New Florissant Rd, Florissant, Missouri, United States, 63033-2126
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+1 (314) 830-1618 |
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On March 3rd I went and bought a car from *** I bought a 2009 Audi I had the car for only one week had to send the car back within a week a dent repair had the car for another 3 weeks had to take it back from the car starting to smoke wind up going back and forth to the car lot ask for a different corner they refused ask for them to fix my car that kept taking it back and forth into the shop I have to pay a $327 car note not able to be able to get to work do to them heaven my vehicle cannot get them to fix the car anymore they said the warranty was gone they will have my car for 1 to 4 weeks and then I will have it for at least 2 weeks to 3 weeks been going through this off and on for the last 6 months they say the warranty is gone I have to pay for it on my own but the car have not been up on standards to be able to get my car register and get plates on it would not pass for expection for a while finally got the paperwork for the expection and at this moment the car is back in the shop I'm at this moment no transportation still but I'm still paying a car note please help me not knowing what to do !!
We have spoken with the customer and everything should be taken care of. The vehicle needed a new turbo and *** is covering that for her. If you have any questions, please feel free to call us ***.
I took my car into this place to be worked on a few weeks ago. The engine light was on. They told me it was the oil pressure sensor. I had them fix it. About a couple of weeks later, a hose popped off, not rotten, just came off. The dealer can't even tell me why. I lost all my coolant. Now it's getting tested to see if the head gasket is blown. If it is NOT the head gasket, it will cost $525. Unsure of how much it will be if it is the head gasket. The hose was in place when I took it in to this place.
My name is *** and I am a Service Advisor here at Premier Auto Service. *** brought her vehicle into our shop on February 19th with the check engine light on. We ran a diagnostic test and it pulled 2 codes. The first was P0520, which is defined as engine oil pressure sensor circuit. The second was P0522, which is defined as engine oil pressure sensor low. We ended up replacing the oil pressure sending unit, which is on the top of the engine. We have not heard anything from *** since replacing this. In ***' complaint she is stating a problem with a blown head gasket. The part we fixed isn't anywhere near any coolant lines. If she had a blown head gasket, the pressure from the engine over heating could blow hoses off, radiators can crack and can cause extreme damage. If her vehicle was over heating and she didn't notice her temperature gauge moving, this could've caused what she is stating. We would not be at fault for this damage. If *** has any questions, I would be more than happy to answer them ***.
I took my car their in March for back ball joints. They supposedly looked at it and said more things were wrong with my car and that it would cost quite a bit to repair it so they wanted to run my credit for a car repair loan. I told them that all I wanted repaired was the ball joints but approved them to run my credit for the loan. They told me they did not know how much it would be but I was guaranteed for up to $3,000. I returned to get my vehicle after work the bill was $3,817.16 but they had not repaired the reason I'd brought my car to them, the ball joints. I had to pay $817.16 out of pocket to get my car back and they ran my bill all the way up to the total $3000 I was approved for with the loan! The mechanic never told me the price when he told me I could pick up my car he just hit me with this price when I got there. Two days after I picked my car up I heard the clunking noise of the ball joints again. I called the business but they would not return my call. I took the car back up to them and asked about the ball joints. I was told at that time that they never even worked on the reason I brought the car to them but they worked on everything else. They then tried to get me to get rid of the car. I left and called back to speak with the manager *** because I was not satisfied with the responses I was receiving from the service adviser ***. I called for *** several times and never returned my calls to this day.
My name is *** and I am the Service Advisor here at Premier Auto Service. *** came in stating the vehicle had some issues and wanted us to diagnose what was wrong with the vehicle. We told her everything that was wrong with her vehicle; ball joints, front brake pads, front rotors, back brakes and rotors had about 15% left on them, struts, gaskets, sway arms, intake manifold, and wheel alignment. We spoke about the financing we offer and *** was interested and filled out an application. We did the work she signed off on and we charged it to the finance company and *** left happy. *** ended up coming back asking us why her car was messed up again and we took a look at her vehicle no charge to her. It ended up being the rear brake pads and rear rotors so we replaced them per her request. If *** would like us to take a look at her car we would be more than happy to do so. I have attached the service bills if you have any questions, please don't hesitate to call me at ***.
I'm writing this letter in response to the previous complaint I have with Premier Auto ***.
I took my car in for work to be done on back of car, but work was done on front of car. I made numerous visits and calls to Premier Auto to rectify this problem, but got no results. With the problem still existing, which was not resolved by Premier Auto, I had to take the car somewhere else to have work done which caused me another expense.
The first time *** brought the car in to us, the work was done on the front of the car because we checked out the car and that's what was needing work done, which was stated in the first response. *** ended up bringing the car back and we did work on the rear as well which was also stated in the first response. We asked *** to bring the car back in and we would diagnose it at no charge and she chose to take it to another shop. Unfortunately, if she paid for work to be done at another shop that would be on her. If you have any questions, please feel free to give us a call.
I called my dealer ship *** located ***, on Tuesday the 9/11/18. Asking them about my warranty for my car I purchased in April 2016. I was told yes I have a warranty for my transmission for 3 years after the purchase. And to take my car to *** Premier Auto Service located ***. I called *** Premier Auto Service to ask if they had availability for my car. A phone clerk told me there was some availability for my car. I had my car towed to *** Premier Auto Service Wednesday the 9/12/18 between 8 & 9 a.m. I called around 9:30 to check to make sure they received my car & to see if it was the transmission that needed work done. I was told yes they received my car & yes it was the transmission & it looked like an "old rusted dent" caused it. I decided to get a rental for 6 days the 14th-19th of September. I called *** Premier Auto Service & left a message for a *** (he is who is working on my car) to check the status on my car Friday the 9/14/18. I called *** Friday the 9/14/18 to get some info on my warranty. And was told that my warranty does cover rentals & reimbursements. I reached out to the warranty company & gave them my name, vend number to my car & my receipt from Alamo car rental via phone & email. The warranty company explained that my contract only covers 5 days for $35 a day. I called *** Premier Auto Service Monday the 9/17/18 & left *** Another message checking the status of my car. I went up to *** Premier Auto Service Wednesday the 9/19/18 because *** had not returned any of my calls or voice messages. I asked the clerk could he check the status of my car. He started looking for my paper work & couldn't find it, then went to the back. He came from the back with another man ( I believe he was ***). He said "it will be another 3 or 4 days." I said "but you've had my car for a week now, & I've been calling & leaving messages. You have yet to get back to me on communicating about my car." "What is taking so long, I need my car so I can get back & forth to work." He said "well you need to contact the warranty company on giving you transportation, even if I keep your car for a month they can only help with 5 days." I asked if they could help with transportation. He said " that's not my job or problem, there is a car still in front of you & we only have one guy that does transmission work." And threaten to tell the warranty company about the "old rusted dent" (that's what he called it) he saw on the transmission. And that if he tells them they won't cover the transmission. I called the warranty company to see if they could help & told them the situation. And a women said " I don't understand why they are taking so long, that task should only take 12-18 hours." But she also said "you already have a claim & the contract only covers for 5 days, so there is nothing else we can do." So I paid for another rental this time out of pocket, paying over $200 for 4 days with under age fees again. Since he said another 3-4 days! Saturday 9/22/18 around 2:30 I went up to *** Premier Auto Service & told the clerk my name & I was coming to check the status on my car a Nissan Sentra. He started looking for my paper work but couldn't find it. And went to the back, I heard him talking to another man. Then he came to the front & said "good news they put the transmission in but still have to handle the last pieces to finish up, you should have your car Monday, Wednesday, Thursday." (Said it exactly like that but very fast!) I told him this is very ridiculous & that I was going to contact the Revdex.com & left. I called *** Premier Auto Service Monday the 24th & asked for ***. *** answered & I said " my name is Faith & I have Nissan Sentra, i'm calling to check the status on my car." He said "there is still a car in front of you & that it will be a few days." I called the warranty company to see if they could help but they said "you already have a claim & the contract only covers for 5 days." I called *** & asked for a manager & spoke to a man named ***, told him the situation & gave him my name & number. He gave me a call back & told me he spoke with his boss & the manager at *** Premier Auto Service. And he wanted to help me with the problem, so he offered a temperately car off of *** lot. Until I receive my car from *** Premier Auto Service, which still has not be specified. 9/25/18
This matter has been handled we have spoke with ***. Everything was a misunderstanding and *** is happy. If you have any questions please give me a call at ***.
I came into this company to get an oil change for my Range Rover that I purchased in September. There were no issues with my vehicle at the time. When I picked up my car there was an issue with the suspension. It was noticeably lower then what its supposed to be. I have pictures of how high the car is supposed to ride on the suspension. Also, there was a burning smell now coming from my car. Like I said, none of these issues were present before getting my oil changed.
My name is *** and I am the Service Manager at Premier Auto Service. On April 25, 2018 Ms. brought her 2004 Range Rover into our shop for an oil change. The Service Adviser checked in the vehicle and noted there were no warning lights on the dash (which is part of the normal process of creating an incoming customers invoice). Soon after the invoice was handed out to a service technician to complete the oil change and reset oil life indicator. The service tech stated no issues pulling the vehicle in or out, and no warning lights on the dash.
Ms. now states the vehicle does not sit as high as before the oil change. We then pulled the vehicle back into our shop to hook up the diagnose scanner and checked for any air ride suspension codes, in which there were none. At this point decided to reprogram suspension ride height sensors making sure there were no issues there. We were also able to operate the manual air ride suspension with no issues (you push the button down for lowering and up for raising and in the desired position you hold the button for a couple second so it locks in place). We had no evidence of any vehicle failures so we brought the vehicle back up to the customer and visually showed her the operation of the air ride working properly.
Ms. still thought something was wrong and she was upset so, at this time we decided to offer taking the vehicle to a Rover Dealer for a second opinion and we would pay the diagnoses of the air ride suspension only. We advised the vehicle be dropped off to us the following Monday and we could handle the dealer since we do business with them. Customer then asked about a loaner vehicle in which we do not have or offer. At this point the customer had agreed to these terms. If the dealer finds anything wrong caused by an oil change, Premier will take care of the repair, but nothing else found unrelated to simply performing an oil change is declined.
When the following Monday came around, Ms. called very irate, screaming loudly very rudely demanding a rental car. We told her that is not something we have nor offer. She never mentioned a smell but, she did state she was going to take care of taking the vehicle to a dealer and after she would come to us for all expenses she pays for. The mistreatment from Ms. throughout this ordeal was inappropriate. Premier has attempted to help and pay for a diagnostic out of good faith and Ms. has shown no concern at all. If you have any questions or concerns please call me at *** or email me at ***.
I had my husbands 1979 Mercedes picked up to be restored to show room ready on 5/9/17. I gave them a check for $3000 and had a remaining balance of $5243 to do misc repairs. This included replacing drive shaft center bushing, battery hold down straps, oil filter/ oil change, radiator/ cap , crank shaft seal, control arm, control arm bushing, brake hose, fuel filter, transmission, exhaust hangers, fuel injectors and seals, starters, spark plugs, ignition wires and rebuilt fuel distributor because vehicle would not start. I was told the car would be ready before my wedding on October 1st so that I could use it. I picked it up and it had trouble starting and still had issues that originally concerned me. They kept it another couple of weeks and did not resolve the issue. I had to pay $150 for another vehicle for the weeding. As of today I still do not have the car and I have not been offered any refund or anything. I paid them in full and the car sat in my garage leaking transmission fluid and unable to start afterwards. They still have the car.
She came in, the car did not even run at all. We gave her a list of repairs needed to get it running, because it was all rusted and eaten through. I told her once we got the main issues fixed, there may be more issues, but at this time we have no idea. She agreed to have the work done. We did get the car running. The brand new starter we installed was defective so we replaced it and installed the new one at no cost to her. The transmission was leaking but it has been fixed. My manager got involved at that time. We sent her car to a shop that deals with and is familiar with older Mercedes. My manager said we would pay for the towing and diagnostic fee but if any work needs to be done she would have to pay for. The shop called me with 4 issues that need to be fixed costing $790 in labor and whatever the parts will cost. I called her and let her know of this and asked if she wanted to approve that. She basically hung up on me at that point. The shop still has the car. Last I heard she was going to have her husband contact us and that was about a week and a half ago.