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Travis Industries Inc

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Travis Industries Inc Reviews (4)

We have responded via email to the customer, [redacted]. We will continue to work directly withher to find a solution to her complaint.Regards,
Scott A[redacted]Customer Service ManagerTravis Industries, Inc.

Complaint: [redacted]I am rejecting this response because: I would like to keep this complaint open. We have been in contact with [redacted]'s, who sold us the stove, they will replace the main control board that was sent to them from Travis Industry.   In speaking with [redacted], he had no idea if the replacement of the control board would solve the issue, but will install it as soon as possible.   We are not running the stove now, of course, because of the outside temperature. We will not know if this resolves the issue until we run the stove when the temperature changes in the fall.  Therefore we would like to keep the complaint open until we find out for sure if this resolves the problem.  Thank you very much,Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will get back to you if we come to a mutual agreement on the resolution.Sincerely, [redacted]

We are aware of the customer's concerns and have been in contact with the loca l retailer in New York,[redacted]. In our conversations with the dealer, they stated the original stove was replaced onMarch 3'd, 2015 with a brand new stove ([redacted]), and they have been out a few times...

sincethen to perform service. We would encourage Mr. [redacted] to maintain contact with the dealership asthey will continue to be his main source for service and warranty work.The resolution to the issue is the replacement of the main control board, which would be covered underthe warranty of the appliance. We understand why the stove has not been performing as expected, andfeel confident the replacement of the control board will resolve the issue.Please ask Mr. [redacted] to contact [redacted]'s at his earliest convenience, so they can provide the abovedescribed warranty service.Regards,
[redacted]Customer Service ManagerTravis Industries, Inc .

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Address: 12521 Harbour Reach Dr, Mukilteo, Washington, United States, 98275

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