TravNow Reviews (%countItem)
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Address: 2800 Heart Dr, Asheville, North Carolina, United States, 28806-2067
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Address: 2800 Heart Dr, Asheville, North Carolina, United States, 28806-2067
Phone: |
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I piad upfront for a hotel reservation through TravNow at the HomeTowne Studios Atlanta - Lawrenceville for Arrival: 3 PM - Friday, ***, 2020
Departure: 11 AM - Sunday, March 08, 2020
I broke my ankle February 23 playing basketball and was hospitalized for 2 weeks. I am still in a boot and still unable to travel. I tried cancelling my accommodation direct with TravNow as soon as the doctors advised I would not be able to fly but could not get hold of anybody, so I then called the hotel direct and they cancelled the booking for me with no fees.This was cancelled February 24 and the hotel has also emailed me confirming no cancellation fees.
I have since then, been trying to contact TravNow, and sent them several emails asking for a refund, because the hotel did not charge them any fees, but they have not responded, nor yet even replied.
Product_Or_Service: hotel accommodation website
Account_Number: Reservation #
Refund I am asking for a refund of total stay.
Thank you for contacting us regarding Ms. complaint. As soon as we received the notification of Ms. complaint we looked into her claim and today attempted to contact her via the phone. She did not answer so we left her a voice message.
We also sent her an email asking if she is able to forward to us her confirmation, the phone number she called as well as the email address she sent her requests to. We explained this information will help us resolve the matter quickly.
Once we have spoken to Ms. and resolved the matter we will update our response. Again, thank you for contacting us and allowing us to assist Ms..
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed the business all the documents they have requested, and will not be happy to close this case until a full refund is issued, and as yet, I have not received a refund. Thank you
We have forwarded on to our vendor the files Ms. sent to both the Revdex.com and our company. We expect a response back tomorrow regarding Ms. desire to receive a refund for the hotel stay she canceled through the hotel.
Please note the confirmation Ms. received from us states clearly 'This reservation is Non-Refundable' and that 'No refunds will be given in the event of no-show or day of check- in cancellation. There are no modifications allowed for this reservation.'
This booking can be canceled but no refund will be provided. These points are clearly stated in the Cancellation section of the confirmation.
That being said, we are trying to resolve the matter with the vendor.
Please expect another update once we hear back from our vendor.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please note that yes, it does state the following:
"No refunds will be given in the event of a no-show or day of check-in cancellation."
I DID NOT NO-SHOW, NOR DID I CANCEL ON THE DAY OF CHECK IN!
It also goes to say the following:
"To cancel, please use the cancellation link provided below. Following these procedures will make sure that your reservation is handled properly."
WHEN I TRIED TO CANCEL VIA THE LINK IT DID NOT LET ME DO SO!
Again, the hotel did not charge you, why are you attempting to charge me? Please refund entirety of payment.
We are happy to inform the Revdex.com our vendor notified us they have refunded Ms. booking. According to the notification I received, the refund was made to her credit card.
The items Ms. sent over were extremely helpful to everyone involved with getting this resolved for her. Although Ms. booked a 'non-refundable' rate we are pleased she is receiving the refund.
We have sent Ms. an email informing her of the refund and have asked her to contact us back if she does not see the refund on her card. Based on the notification we received, the refund should already be in place. If not, we have asked her to allow a couple of business days for the banks to complete their process.
We would like to thank Ms. for her patience and sincerely hope her ankle heals quickly and safely. Please let us know if anything else is needed from us at this time.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was given in full.