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TRC Moving and Storage

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TRC Moving and Storage Reviews (4)

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Revdex.com:
At this time, I have not been contacted by TRC Moving and Storage regarding
complaint ID ***
Regards,
*** ***

Contracted TRC thru [redacted]. Charged my MC for service. Workers never showed up. To me they were in a [redacted] parking lot here in town. Supposedly following my directions. After an hour and a half, going back and forth, they told me that they knew where they were, and they were 43 minutes out. They were still in Tampa!!! They lied to me. Another 1 1/2 hours later it was determined that they were at destination. 2 miles away. Gave proper directions back to me. One hour later called their boss and fired them. Got an insincere oppology, but they kept my money. Working with MC now to get a refund!!!

Contracted TRC thru [redacted]. Charged my MC for service. Workers never showed up. To me they were in a [redacted] parking lot here in town. Supposedly following my directions. After an hour and a half, going back and forth, they told me that they knew where they were, and they were 43 minutes out. They were still in Tampa!!! They lied to me. Another 1 1/2 hours later it was determined that they were at destination. 2 miles away. Gave proper directions back to me. One hour later called their boss and fired them. Got an insincere oppology, but they kept my money. Working with MC now to get a refund!!!

Review: The movers came to the house and then left for an hour. They then came back stating that they were only charging for when they actually worked. They stated they could get everything that we needed in one trip. My husband and I have bad backs so we are unable to move on our own. The movers had to be watched by my husband because they were not able to correctly pack the truck. They left a great deal of space in the truck unused. The owner asked how the move was while the movers were still standing there. Not desiring conflict I said "Fine." After which, I texted the owner back and explained in more detail the moving quality. He stated that he would personally fix it and move our stuff the following day. No one called and no one showed. I called the company and apparently the owner had been in an accident the night before. I asked what other options we had. The man I spoke with stated that they would refund us our original payment and then get someone out to help us finish the move. We had an appointment for Monday February 17th at 10 am. I went to the house to meet the movers and help and still no call no show. When I called the only number I had stated the business was closed for that day and the next. Still under the impression that I would recieve the refund I called to ensure that they had the correct address to send it to. [redacted], the father of the owner, called me back on Wednesday, February 19th and explained again about his son being in a car accident. He stated that he was going to issue the refund to me within the next 48 hours. This was going to be done in 48 hours because they are closing the company and liquidating everything. A few hours later, [redacted] called me back and yelled at me and threatened that I would need to talk to legal counsel since they saw the text messages to their son. That I said the move was fine. He failed to take notice of the portion of texts where I explained the problems. He said they would not be issuing a refund. He said they did not like the review that I wrote. I do not see if they are closing why a review should matter.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by TRC Moving and Storage regarding complaint ID [redacted].

Regards,

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Description: Moving & Storage Company

Address: 4224 Woodside Dr, Fredericksburg, Virginia, United States, 22407-4840

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