Sign in

Trdw Tools Inc

Sharing is caring! Have something to share about Trdw Tools Inc? Use RevDex to write a review
Reviews Trdw Tools Inc

Trdw Tools Inc Reviews (2)

From: *** *** [mailto:***.***@***] Sent: Tuesday, November 11, 9:AMTo: *** ** ***Subject: ID #***, this is my side of the story…*** brought in his torque wrench for calibration and not for repair. He did so
because he felt that it was time, because he had owned the torque wrench for so long without ever getting it calibrated. The torque wrench is easily over years old and if I remember correctly he claimed that he had it for years. When hebrought it back to me he told me that the “torque wrench didn’t feel right from the moment that he used it after he got it back from me but decided to just useit anyway”. Our repairs have a day warranty. I sent in the torque wrench back in December so it is way past the day window! As far as the lifetime warranty goes and he should know this being that he claims to have a bay repair shop in Washington, certain tools have a lifetime warranty and not ALL of them. As far as being charged, I knew he was going to make a thing of this so I ended up eating half of the repair and all of the shipping. The Snap On Tools manager for Hawaii called for *** after *** called Snap On Customer Service and made a complaintHe ended up speaking to his brother *** who by the way went ballistic over the phone cussing and calling the manager names even though he told *** that he would have ***’ account credited. *** said that he wanted Snap On Tools Inc. to pay them back. After that call *** called and left me a disturbing voice mail and the common words that *** used and *** used when he spoke to the manager is that “they are vindictive”. All this over $34.00! He said he was going to take me to small claims court too. If you need copies of receipts I have those too just let me know. Thank You,*** ***Snap On Franchisee - Hawaii***p.sthis is minutes of my life that I won’t be getting back J

[redacted] did not give me anything in writing. Once I made a complaint with Snap On he told me that they would credit him and he would pay me. I never received anything from him but he did call me and blame everything on Snap On and asked me why I had "turned this into a personal issue with him". He tried to make this seem he was a victim of Snap On policy. He has tried to "skate" this responsibility from the beginning. From the start it is clear to the casual bystander that "getting himself out of this" was his goal... Not helping his customer... What puzzles me is that he has completely ignored the fact that I have bought thousands of dollars worth of tools from him and he is trying to burn me $34..... When I brought up the money I have spent with him, he told me "I [redacted]'t want to "nit Pick" that issue". He claims there is no warranty on this tool. The tool was purchased many years before he was in business and the Snap On policy was different then. Moreover, do to time constraints I replaced the tool with a new one from him. I, unlike many of his customers, have paid every single week on time. I have continued to make the payments despite his rudeness.... Because my word is bond. If I was vindictive and nasty as he makes me out to be...... would I still make the weekly payments on the account? I can think of a lot of guy's who would simply not pay him.... In short force him to refund the money, do the right thing.... Not my style, to date, I pay on time every week... A thing I could easily stop doing but instead have kept my word despite his treachery and deceit. Moreover he has openly discussed my account with a Body shop owner we both know. That is a direct violation of current privacy laws.... At the end of the day, I am still paying on my account every week and trying to bring this issue to a close. [redacted] is just trying to get away with doing nothing by pointing his finger at Snap On policy, discussing my credit account with other business owners, defaming my reputation....and yet he collects my payment every week...

Check fields!

Write a review of Trdw Tools Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Trdw Tools Inc Rating

Overall satisfaction rating

Address: 94-1021 Lumihoahu St., Waipahu, Hawaii, United States, 96797

Phone:

Show more...

Add contact information for Trdw Tools Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated