Treadly

1/6/2023- I first ordered the treadly 2 at $749 dollars with the estimated delivery date early February. After no update on my order I reached out on January 22,2023 after a day I got a reply by e-mail and “Emma” told me it would be delivered late February early March. On February 25,2023 I send another email and again “Emma” responded stating that now delivery date was early March to mid March. At this point I knew something was extremely wrong and I requested my refund. This is when I got informed that I would only get a $50 dollar reimbursement. I was so upset because the company charged my account for the 700+ dollars and not they are refusing to give me my refund. I’ve reached out to their multiple accounts; Facebook,Instagram, I called their number and no answers. This website is a scam and I had asked to talk to a supervisor to escalate my complaint about my refund and that never happened instead I just got an e-mail of the same person “Emma” telling me the same thing over and over again. My issue never got resolved and I had to wait days to hear back from them. The communication is horrible.

This company is good at one thing. Over-promising and not delivering. We ordered our Treadly Pro at the end of July and were told delivery would be in 6 to 8 weeks. After this time passed, we reached out to see when we could expect delivery and were notified due to supply chain issues, orders were delayed. Fair enough. In October, an update was sent regarding the delay and to make up for it, an additional year of warranty was added. Appreciated. In late October, we were notified the shipment had come into port and to expect a notification of shipment in the next 2 weeks. Two weeks came and went, and nothing. We reached out again and they told us the shipment of treadmills was stuck at the port. November came and went, and in December we asked for another update, and they stated the new stock would be arriving the following week. What happened to the treadmills that arrived in October!? At this point, our patience ran out. We ordered a similar treadmill for half the price (Urevo) on Amazon that arrived in two days. Now we were on to the saga of getting our refund. The refund was requested on Dec 7th and we were informed would be completed in 7 to 10 business days. The end of the year arrived and still no refund. We're still going back and forth with support a month later to get the refund. Ultimately even if we had waited to get the treadmill, we would have backed out, because there is no guarantee that that extended warranty will be worth anything when they have no inventory for replacements. Buyer beware!

We have shared 87 emails over the course of several months trying to get our new Treadly replaced with one that works. It took months of pictures and proof to agree to a replacement. They then required us buy our own ultra- large box and shipping supplies to return it at our own cost. When we finally, after many months received our new Treadly ... it only worked ( following manufacturers guidelines ) for 1,800 steps. They now want us to pay for an upgrade code. The product is as awful as their customer service practices. Please do not waste your time and money on this machine.

Ordered for light use in the basement of our home - after several months it began skipping and making noise. Tried everything recommended - oiled belt, tightened belt, etc. Nothing worked. After some back and forth it was identified that it has a mechanical issue which they'll repair - but I'm responsible for buying a new treadly box to have it sent back in (since that's the only way they can have it shipped back to them). I've already sunk enough money into this, and refuse to pay them a dollar more.
If you want to pay $700 for something that only works a few months, this is the treadmill for you. If you want to have something that goes over 5.0 mph and lasts, save your money and go elsewhere!

Terrible company. I have now wasted over 6 months trying to get in touch with someone since my product broke not too long after receiving it.
I had been in touch with numerous employees who guaranteed they would send me the required box/shipping label to return my product. A month went by with nothing. I called again was given the same run around and waiting game.
By January I called and emailed and forced someone to confirm via email that they were receiving my correspondence. They then took two more months to get me a competent person who advised I had to pay to ship this broken useless machine back. Including all sorts of extra stocking fees, shipping videos, photos and hoops to return a broken product.
After not being able to use it more than two months I was beyond frustrated. I don't have time to call customer service everyday. I work full time, as I am sure many of the people who would purchase this type of "convenient" treadmill do.
I spent another month getting someone on the phone only to be advised they have no legal department to talk to. Their C.O.O is travelling the world and can't be reached. Basically nothing they can do to assist someone who pre-purchased and was excited at the prospect of such a supposed "light-weight" and easy to use machine. I was left with nothing to do to remedy besides paying to send it back and get another useless hunk of metal that will clearly break again. I would never want another one, it takes up too much space and the company has no honor behind their product.
I just want my money back. The actual Treadmill is terrible. Too small to even walk on, I am 5 feet tall so that is saying a lot. It over-heats after ten minutes. It breaks easily. The belt moves and has to be tightened all the time. Nothing about it is light. It cannot be used on Carpet. You cannot run. The belt size is small so if you take longer strides it shuts down. Overall, terrible piece of equipment that I will now be throwing away. Biggest waste of $700 and even bigger disappointment in the company.
They are one of the worst companies. Scam artist. And Thieves. Never have I met a company with such terrible service and lack of value in their own product. I will make sure everyone I talk to knows to never ever use their products and to alert all their friends.