Treasure Rooms Baby & Kids

We never did business with a [redacted] and have no record of any transactions

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ The replacement top has been mailed out today

Initial Business Response / [redacted] (1000, 8, 2015/07/29) */ With customer [redacted] we set up her up for delivery the beginning of JulyWe Quote on our website 2-months on our furnitureI have spoken personally to [redacted] more than one occasionThe order did get lost in transit when we did set her up for delivery the beginning of JulyWe did have the delivery company reach out to her regarding the delayThe delivery company did send us a confirmation email with us that she did recieve ALL items that she orderdIt approximately took months for customer [redacted] to recieve her furniture

Initial Business Response /* (1000, 5, 2015/06/24) */
Dear Revdex.com,
Mr*** purchased pieces of furniture from our store on January 27, We ordered this furniture from our manufacturer SmartStuff Furniture
Upon receiving delivery of his furniture in March Mr*** called
our store to report minor finish issues on his furnitureTypically these instances are resolved simply by dispatching a professional refinisher to the customer's home to resolveThis is industry standard protocolHowever Mr*** refused and instisted he receive all new furniture
To go the extra mile for Mr*** we ordered brand new pieces with SmartStuff: Bookcase, Hutch, and Desk Top in early May for Mr***We did not order a new desk support legs as this piece inside Mr***'s home had no issues
All of the new peices arrived mid-June for Mr***
Upon hearing that new support legs were not ordered for the desk Mr*** became dissatisfied
Throughout the entire process we have allowed Mr*** to continue to use the pieces that were originally delivered to his home for his daughter to use a sign of good faith on our part
We have gone up and beyond what any business would offer in this type of sitationAt this time we are requesting Mr*** take possession of the new furniture ordered for him
Best Regards,
***
*** ***
General Manager
Treasure Rooms Baby & Kids
P (XXX) XXX-XXXX
F (XXX) XXX-XXXX
***@treasurerooms.com
www.treasurerooms.com

Initial Business Response /* (1000, 5, 2015/06/08) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
Customer received furniture and is satisfiedWe gave them a $credit

The customer has received all the parts necessary to convert his bed

Initial Business Response /* (1000, 5, 2015/09/25) */
The replacement top has been mailed out today.

Initial Business Response /* (1000, 8, 2015/07/29) */
With customer [redacted] we set up her up for delivery the beginning of July. We Quote on our website 2-3 months on our furniture. I have spoken personally to [redacted] more than one occasion. The order did get lost in transit when we did set her up...

for delivery the beginning of July. We did have the delivery company reach out to her regarding the delay. The delivery company did send us a confirmation email with us that she did recieve ALL items that she orderd. It approximately took 2 months for customer [redacted] to recieve her furniture.

Attached is the receipt from Treasure Room and the email from the manufacturer.  If you look you will see that we were sold a toddler gate that did not fit our crib and we were not sold the short post/crown that fits our crib.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12237431, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We never did business with a [redacted] and have no record of any transactions.

Initial Business Response /* (1000, 7, 2015/09/16) */
The Modena is a new collection for Pali. The conversion kit for this crib is the one Mrs. [redacted] received. If Mrs. [redacted] does not wish to keep this kit, we will refund her on this piece.

I have been communicating with [redacted] every week and have kept her updated. The chest finally came in and it was inspected Monday 11/14/16 and it was delivered out Monday. She said everything was fine and seemed happy. I apologize it was a delay, but it was a manufacturer issue and out of my...

hands unfortunately.