Treasure Valley Gastroenterology Specialists, PLLC

Complaint: [redacted] I am rejecting this response because: I am in disagreement with the following items as presented in the response by Treasure Valley Gastroenterology/ Healing Arts Day Surgery: When I returned at 4:for my procedure originally scheduled for 3:00, staff was not ready to take me back for pre-procedure intakeAt 5:when another patient was being taken for pre-procedure intake, and then a second was taken back for another procedure, I inquired about the delayI was told by clinical staff it wouldn be only a short wait until I would be taken into pre-procedure I was unable to stay longer to have the procedure done at some later hour that nightThe delay rendered me unable to receive the services I scheduledThis was from no action of my own but rather a short coming of the clinic in failing to provide the service as scheduled Whether or not I conveyed my "issue" with having the procedure late in the day is not relevantIt was unnecessary to address prior to the procedure as I understood my procedure would not delayedEspecially a delay of or hours I submitted my complaint/request in writing to the provider at Treasure Valley Gastroenterology/Healing Arts Day Surgery 222WIowa Ave., Nampa ID on 1/26/ I plan to resubmit the complaint by certified mail the week of 2/27/ On 1/28/17,as requested, I received a copy of the Healing Arts Day Surgery procedure titled "Patient Financial Responsibility "Procedure and Guidelines" Line #reads " We require hour notice of appointment cancellation and hour notice of appointment cancellation of procedural visitsAppointments missed and not previously cancelled may be charged a fee of $per physician/facility affected." I didn't miss the appointmentI presented on time twice the day of procedure due to being rescheduled without notice to meet the needs of the facility I understand delays may be expected in this settingThe delay experienced was unacceptable A reverse application of this portion of the policy is indicated in this instance with the expectation the provider/surgery center will complete services as scheduled and in a timely manner I am not requesting a cancellation feeI submit this portion of the policy is not applicable in my case I'm respectfully requesting the cancellation fee charges be reversed Sincerely, [redacted]