There is multiple lies coming from the company, I did live in the house I came home every weekend and was home for months before my husband passed awayMy handy man only turned off the water to stop the leak nothing moreThe awning was damaged from the leak and yes of course it was all dried before they finally got out here to check it I had pads and towels soaking up the water that was leaking down on my outdoor kitchenThere is multiple neighbors that have had the same problem with them with repairs, after putting this on FB I have had more customers calling me who have had problems with this company with leaking panels.....neither my husband or I could go up on the roof to check for damage and if the job was done right and better materials used this would not happen I have a friend in Glendale making a report about her mother’s solar panels leaking for the 4th time and same problem blaming the mother yrs oldthis company lies and makes up stories .....? Sent from my iPhone
Dear Revdex.com ? Mr [redacted] claims he contacted our sales representative four times, but did not receive a replyAccording to our records, all phone calls and emails were promptly responded to? According to our correspondence, we wrote Mr [redacted] a proposal for solar panels in 10/Mr [redacted] signed the contract 07/31/and the system was installed 8/11/? Shortly after installation, Mr [redacted] requested an upgrade his existing pool controller to add a wireless remote control (POD)This new work required additional time because it was necessary for the manufacturer to perform the upgrades to allow operation of a POD? On 9/15/17, Mr [redacted] signed an addendum to upgrade his existing controller to add a wireless POD for a total cost of $The update and the wireless POD control system were in place and operational by 9/21/? I called Mr [redacted] regarding his Revdex.com complaint on 9/25/He told me he was happy with the equipment and workmanship, but that he was upset with our sales representativeI asked why he filed a complaint with the Revdex.comMr [redacted] said that while in China, he woke up at am to contact us, but we were not available and that as a result, we should “pay.” ? Mr [redacted] told me that in order for him to remove the Revdex.com complaint, I would need to send him an email stating that we are providing him with he POD and control update free of chargeMr [redacted] also told me, “My wife works for a home owners association and she will direct bad reports about your company to her association.” ? Mr [redacted] claimed he has “played both parts of the Revdex.com before” and that he knows how to work around the processMr [redacted] further stated that we should “give him the POD for free or that we will wish we had.” ? Based on documentation we are able to provide, we believe our work and communication were professional, prompt and thoroughTherefore, we see no reason for this complaint being filed and we plan to pursue collection for our services
Attached is a copy of the contractThe contract actually reads that Mr [redacted] received a $credit for using his existing controllerThe contract does not even list a POD or control upgradeAlso attached is a copy of the Addendum that [redacted] signed that confirms Mr ***’s acknowledgment and approval of the $charge required to upgrade his existing controller We agree that the control upgrade was discussed during the sales presentationHowever, Mr [redacted] did not want to purchase it at that time and took the credit.? Installers do not give products away for free or even know costs of productsIt was after the installation of the solar panels that Mr [redacted] decided that a remote controlled POD would be a convenience for himHe’d be able to operate the pool equipment from inside his house with a POD opposed to walking outside to the pool equipmentThis was the time Mr [redacted] decided to pursue the POD and request additional information and a price quote for the PODMr [redacted] is claiming that we said we would give him a $upgrade for free in addition to the $credit? How does he explain that no mention of a POD is in the contract and why would he sign a written addendum that commits him to a $fee? How can he dispute the Addendum?? Also, if Mr [redacted] had a prior issue with the salesman why did he even consider signing up for additional work with him? We can acknowledge from [redacted] ***’s response that he does not address or deny our report that he said he knows the Revdex.com process and will obtain our services for free and the fact he said his wife would use her position on the HOA Board and report to others not to use our services unless we gave him products for freeThis could be considered an attempt of extortion We are requesting the Revdex.com to review the attachments that support our reply and require Mr [redacted] to provide supporting documentation that substantiates his claim or dismiss this deceptive complaint
Communications and timelines stated in this complaint do not matchour records? System installation was completed on September ? We were unaware of any issues until customer telephoned ouroffice on Monday September requesting service? At that time wescheduled a service visit for? Monday? September 28th? Monday is the earliest day that we are able to meet? during business hours.The pool pump is also used for pool cleaning and filtration,solar will only operate during sun hours? The complete system will be inspected and schedules setaccording to customer preference on Monday, We will also provide Homeowners ? athorough walk through and explanation on the operation of their new solar system and digitalcontroller.We will do our best to resolve all their concerns and answerall their questions on our next visit?
We are the installation companyWe provide a full two year parts and labor warranty on the complete installationThis install is over years old.The Manufacturer’s year warranty covers the repair and replacement of existing components [redacted] unit is MISSING PARTS AND COMPONENTSThe original system was purchased and installed in All Parts and components were installed at that time [redacted] called in to report that his terracotta colored panels had faded. We then replaced all his panels with new panels under warranty at that timeAll parts & components were also in place in [redacted] called on 10/9/to report water leaking off the roof. A panel was repaired under warrantyAll parts were still in place in [redacted] called in 1/19/to report a water stain on an awningDuring our inspection, no water was leaking but the technicians noticed old water stainsThe tech’s noticed that panel clamps, gaskets and brackets were missingPictures of that condition were taken and shared with [redacted] reported her Handy Man has previously worked on the panels. [redacted] paid the inspection fee[redacted] called the office later that day. Bruno explained that the manufacturer will not replace missing partsThe missing parts created the leaksShe was told she would need to pay for the missing partsA repair quote was provided. [redacted] phoned the next day and demanded the panels be repaired for free under warrantyBruno again explained that the system was neglected for years [redacted] said that her husband should have maintained the system but he was too sick to go outside [redacted] said she was not living in his house as she was living in a Scottsdale Condo then. Mr [redacted] has now passedSoon after his death, [redacted] moved back to the house.We are not responsible for the current condition of ***’s solar system. [redacted] system was installed properly and all parts were in place during our warranty period
There is multiple lies coming from the company, I did live in the house I came home every weekend and was home for months before my husband passed awayMy handy man only turned off the water to stop the leak nothing moreThe awning was damaged from the leak and yes of course it was all dried before they finally got out here to check it I had pads and towels soaking up the water that was leaking down on my outdoor kitchenThere is multiple neighbors that have had the same problem with them with repairs, after putting this on FB I have had more customers calling me who have had problems with this company with leaking panels.....neither my husband or I could go up on the roof to check for damage and if the job was done right and better materials used this would not happen I have a friend in Glendale making a report about her mother’s solar panels leaking for the 4th time and same problem blaming the mother yrs oldthis company lies and makes up stories .....? Sent from my iPhone
Dear Revdex.com ? Mr [redacted] claims he contacted our sales representative four times, but did not receive a replyAccording to our records, all phone calls and emails were promptly responded to? According to our correspondence, we wrote Mr [redacted] a proposal for solar panels in 10/Mr [redacted] signed the contract 07/31/and the system was installed 8/11/? Shortly after installation, Mr [redacted] requested an upgrade his existing pool controller to add a wireless remote control (POD)This new work required additional time because it was necessary for the manufacturer to perform the upgrades to allow operation of a POD? On 9/15/17, Mr [redacted] signed an addendum to upgrade his existing controller to add a wireless POD for a total cost of $The update and the wireless POD control system were in place and operational by 9/21/? I called Mr [redacted] regarding his Revdex.com complaint on 9/25/He told me he was happy with the equipment and workmanship, but that he was upset with our sales representativeI asked why he filed a complaint with the Revdex.comMr [redacted] said that while in China, he woke up at am to contact us, but we were not available and that as a result, we should “pay.” ? Mr [redacted] told me that in order for him to remove the Revdex.com complaint, I would need to send him an email stating that we are providing him with he POD and control update free of chargeMr [redacted] also told me, “My wife works for a home owners association and she will direct bad reports about your company to her association.” ? Mr [redacted] claimed he has “played both parts of the Revdex.com before” and that he knows how to work around the processMr [redacted] further stated that we should “give him the POD for free or that we will wish we had.” ? Based on documentation we are able to provide, we believe our work and communication were professional, prompt and thoroughTherefore, we see no reason for this complaint being filed and we plan to pursue collection for our services
Attached is a copy of the contractThe contract actually reads that Mr [redacted] received a $credit for using his existing controllerThe contract does not even list a POD or control upgradeAlso attached is a copy of the Addendum that [redacted] signed that confirms Mr ***’s acknowledgment and approval of the $charge required to upgrade his existing controller We agree that the control upgrade was discussed during the sales presentationHowever, Mr [redacted] did not want to purchase it at that time and took the credit.? Installers do not give products away for free or even know costs of productsIt was after the installation of the solar panels that Mr [redacted] decided that a remote controlled POD would be a convenience for himHe’d be able to operate the pool equipment from inside his house with a POD opposed to walking outside to the pool equipmentThis was the time Mr [redacted] decided to pursue the POD and request additional information and a price quote for the PODMr [redacted] is claiming that we said we would give him a $upgrade for free in addition to the $credit? How does he explain that no mention of a POD is in the contract and why would he sign a written addendum that commits him to a $fee? How can he dispute the Addendum?? Also, if Mr [redacted] had a prior issue with the salesman why did he even consider signing up for additional work with him? We can acknowledge from [redacted] ***’s response that he does not address or deny our report that he said he knows the Revdex.com process and will obtain our services for free and the fact he said his wife would use her position on the HOA Board and report to others not to use our services unless we gave him products for freeThis could be considered an attempt of extortion We are requesting the Revdex.com to review the attachments that support our reply and require Mr [redacted] to provide supporting documentation that substantiates his claim or dismiss this deceptive complaint
Communications and timelines stated in this complaint do not matchour records? System installation was completed on September ? We were unaware of any issues until customer telephoned ouroffice on Monday September requesting service? At that time wescheduled a service visit for? Monday? September 28th? Monday is the earliest day that we are able to meet? during business hours.The pool pump is also used for pool cleaning and filtration,solar will only operate during sun hours? The complete system will be inspected and schedules setaccording to customer preference on Monday, We will also provide Homeowners ? athorough walk through and explanation on the operation of their new solar system and digitalcontroller.We will do our best to resolve all their concerns and answerall their questions on our next visit?
We are the installation companyWe provide a full two year parts and labor warranty on the complete installationThis install is over years old.The Manufacturer’s year warranty covers the repair and replacement of existing components [redacted] unit is MISSING PARTS AND COMPONENTSThe original system was purchased and installed in All Parts and components were installed at that time [redacted] called in to report that his terracotta colored panels had faded. We then replaced all his panels with new panels under warranty at that timeAll parts & components were also in place in [redacted] called on 10/9/to report water leaking off the roof. A panel was repaired under warrantyAll parts were still in place in [redacted] called in 1/19/to report a water stain on an awningDuring our inspection, no water was leaking but the technicians noticed old water stainsThe tech’s noticed that panel clamps, gaskets and brackets were missingPictures of that condition were taken and shared with [redacted] reported her Handy Man has previously worked on the panels. [redacted] paid the inspection fee[redacted] called the office later that day. Bruno explained that the manufacturer will not replace missing partsThe missing parts created the leaksShe was told she would need to pay for the missing partsA repair quote was provided. [redacted] phoned the next day and demanded the panels be repaired for free under warrantyBruno again explained that the system was neglected for years [redacted] said that her husband should have maintained the system but he was too sick to go outside [redacted] said she was not living in his house as she was living in a Scottsdale Condo then. Mr [redacted] has now passedSoon after his death, [redacted] moved back to the house.We are not responsible for the current condition of ***’s solar system. [redacted] system was installed properly and all parts were in place during our warranty period