Treasure Valley Photo Booth

Complaint: [redacted] I am rejecting this response because: Most of what was stated here is a lie All we have asked is for the "MANUFACTURER" to make this right Becky was immediately defensive I don't care about the money per se It is upsetting but an apology would suffice at this point for being a liar I will put together all of my photos, conversations with others, videos of the damage, and further evidence which will dispute what Becky has stated here It is a lie I will be traveling and will respond within the week Additionally, The reason for not disclosing that Becky White is my older sister is because from the very beginning she states (which I will prove through messages) that she wanted this to be a business transaction If this truly was a business transaction then family relationships are irrelevant I will also prove that she has not treated this like a business relationship and through witnesses will show that she has both slandered my wife, company, and my children, while wishing death upon my family ( I have the witnesses, text messages and photos to prove it, and I will as soon as I get the time to upload them all.) Sincerely, [redacted] ***

I have been retained to represent Mrand MrsW [redacted] in this matterThis letter isin response to the complaint filed with your office about my clients' business, TreasureValley Photo BoothMy clients run a business wherein they operate and sell photo boothequipmentSince they started Treasure Valley Photo Booth over seven years ago, myclients have had no complaints and have successfully operated a good business.In February of 2017, my clients' brother, [redacted] asked if my clientswould help him start a photo booth businessThey agreed and gave him adviceMr[redacted] then purchased photo booth equipment from my clientsThis purchase wasconducted in accordance with the standard business procedures for Treasure Valley PhotoBoothAs the equipment ordered through Treasure Valley Photo Booth is custom-madeper the customer's specifications, Treasure Valley Photo Booth has a no-return and norefundpolicyOnce ordered, the equipment would be difficult to re-sell to a differentcustomer.As a part of their standard policy, my clients order the equipment from adistributer located in ChinaWhen they receive the order, they check the equipment toensure that nothing is damagedThis equipment is then given to the customer uponsuccessful inspection.In this case, my clients ordered the equipment from the distributer in ChinaWhenthe equipment arrived, they removed the equipment and set it up to make sure that it wasin good conditionMy clients then went a step further and offered to set up the equipmentfor Mr [redacted] to ensure that it was the correct order, and to show Mr [redacted] how to usethe equipment, but he refused this offer.Mr [redacted] has been using this equipment for several months now in his newbusiness, MtHood Photo BoothMr***'s complaint against my clients is not aboutthe equipment and is misplacedA family dispute is not a proper matter to be settledthrough the Revdex.com.Mr [redacted] failed to read and understand the terms and conditions of the purchasethat he was making from Treasure Valley Photo BoothAs my clients' business is veryimportant to them, they wanted to work with Mr [redacted] to reach a resolution that wouldsuit both parties, but Mr [redacted] refused to enter into a calm discussion.My clients wish to avoid this erroneous complaint impacting them in a negativefashion, however they do not wish to be subjected to personal attacks and attacks ontheir business, on social media or otherwiseThe equipment ordered from my clients iswhat Mr [redacted] ordered and my clients request that this complaint be closed, and notimpact their business any further.Sincerely,Kaleena MB [redacted] Attorney

I Attempted to upload screenshots of all conversations with both Becky W [redacted] and Will W***, but was unable If you would like the screenshots of all these conversations please let me know how to send over the documentation Quite a few of themComplaint: [redacted] I am rejecting this response because:Dear Sir or Madam, While I can appreciate the fact that MsB [redacted] has a responsibility to her clients, and must do what she can to protect their interests; the facts she has made available to you are erroneous and a result of her conversations with the business owner While far from being resolved, as far as MtHood Photo Booth is concerned, the issue is put to rest and the parties will not come to any amicable agreement While I retain the right to resolve this issue in another setting, MtHood Photo Booth is committed to putting this unfortunate issue behind us and focusing on building our brandAround February 12, 2017, my wife [redacted] and I decided we wanted to open a business We looked at different options for business ideas, and MrsW [redacted] (Becky) encouraged us, as she has before, to open a business in the photo booth industry After deliberation we decided to do so After conversations with my sister, Becky, we decided the type of photo booth they advertised on their website At that time, I had a conversation with Becky and she indicated to me I should send a request to their business email address as she wanted to ensure we kept this a business transaction I agreed and sent over an informational e-mail seeking a sales quote for the Photo Booth(this file has been uploaded for your review) After reviewing the sales quote, we requested a change 1) We wanted to order both a pink/purple backdrop as Becky had suggested it would be "popular for weddings"; and a gold/silver sequin backdrop Becky indicated to us in her e-mail chain the Silver/Gold were not available but she could show us how to order them We requested a black/white tension fabric, as well as a pink/purple backdrop During this initial consultation, Becky was very responsive to both text messages, emails, and phone calls After we made our payment through PAYPAL, Becky became elusive and it was difficult to get in touch with her, despite the fact that we were familyIn fact, you may see in the text messages uploaded for your review that on March 15, my wife [redacted] , had to send a snapchat to our niece on Becky's phone in order to get her to respond to a request Under no circumstances did Becky provide us with a purchase contract, or any information regarding satisfaction of service, products, etc While this was a business transaction, my assumption (wrongly placed), was that I need not worry about a detailed contract as this was my sister Upon our purchase, Becky had indicated to us that her husband, Will White, would help us with designing a logo for our business and getting our equipment ordered After not having any communication with us, I reached out to Will & Becky and asked them what they needed in order to get this equipment ordered Becky indicated that we needed to be patient as they had an order for photo booths just prior to ours, and they had to fill those orders first Instead of waiting for Will to help with the graphic design, we took it upon ourselves to start the design process, and get everything ready from the business end prior to receiving the photo booth Additionally, Becky indicated to us it would be a week turnaround and we should avoid booking any events prior to April so that if there were any delays in the shipping we'd have time to still get the equipmentJumping ahead to March 27, During a conversation that you can read in the texts uploaded, I sent a message to Becky confirming our driving from Portland, OR to Nampa, ID to pick up our equipment Both [redacted] and I were skeptical of our order being ready for us as we had not received any confirmation, tracking information, etc Becky indicated it would be ready The reason for my skepticism, is that on March 23, 2017, in a message and video sent by Will, he showed us his ideas for a logo and the tension kiosk customization What's noteworthy about this, is the "invoice" Becky Provided, it contradicts the dates in communication with both Will prior to ordering, and her messages she sent with a money transfer for the order Prior to arriving in Idaho, Becky and Will asked us if we would be interested in working an event with them to see how they set-up, broke down and worked an event I told her we were interested, but because I only had one day off of work from my job, I would have to submit a day of vacation On March 27, I informed Becky that I did not believe my vacation day would be approved because my parter at work was also on vacation and they would not allow both of us to be gone This was PRIOR to our arrival in IdahoBecky's response; "Sounds Great" Becky also sent us a message on March asking if we were driving to Idaho tonight We told her we were on the road and would be in Idaho that evening Becky was not home, or even in Idaho during this timeShe was in Minneapolis, MN for her other job She was not even available to assist us in prepping our order As this was a quick trip where we would pick up equipment and then head back home, we also decided to have breakfast with my Aunt and Uncle in Idaho the morning of April 1, for my birthday The previous night, after arriving in Idaho, we sent a message to Will asking if he would like to meet us to get the equipment His response was "whatever works best for you" I called him on the phone when we arrived in Idaho That was approximately 7:00pm When I called Will, he was not at home and not available since he had to pick up my sister Becky from the airport for her arrival back from Minneapolis Will said we should meet up tomorrow I agreed My wife and I spent the evening at our hotel room I did send another message to Will at 8:51pm, after our phone conversation, and told him I was having breakfast with [redacted] and [redacted] (my uncle and aunt) and he was invited to come the remainder of the night I did not receive any messages back from Will.The following morning, April 1, 2017, we called my sister Becky to come over and get the equipment We needed to pick up our children from the babysitter in Portland around 8pm, so we wanted to set up the equipment and take a look at it so we could get on the road sooner rather than later, and we were meeting my Uncle and Aunt for Breakfast after Becky said to come over but we had to be quick because they had to leave for my nephew and Nieces' soccer game, and they had to go purchase cleats prior to the game We went straight to their house Upon arrival, the equipment was not put up for us to see It was bagged up and ready for us to walk out the door with it The equipment was not boxed, wrapped, or appeared to have any original packagingThey were in such a hurry to get their kids out the door to go to their soccer game, that we did not even have an opportunity to look at the equipment Will gave me an instruction paper from another bag on how the equipment was to be set up, and the poles for the kiosk were not in a bag, so he went to the garage, got a bag that was ripped and put them in that ripped bag so we didn't have to transport multiple sections of frame poles After loading the equipment, We went to breakfast with my Aunt and Uncle While at breakfast, we decided that we would go to the soccer field to see my nephew and niece and invited my Aunt and Uncle In the meantime, Will left the soccer field, came back with food for Becky from Sonic Drive-In, and then said he had to get back to the house because he had to prep his photo booth stuff for two events that evening This is why they were unable to give us the equipment after the game Will had to create a template for a rainbow unicorn birthday party, and an employee of theirs, Heather, had to come pick up the equipment from him At the soccer game, in the parking lot, I looked at the equipment and noticed the customized kiosk fabric was not in the equipment, nor was the white/black backdrop I sent a message to my wife and she came to the truck to talk to me We confirmed the missing parts, and while looking through the equipment noticed how scratched up the poles were Additionally, the elastic that holds the poles together were both frayed and had very little, if any, elasticity In fact, my wife sent me a text message at the soccer field and said "on a scale of 1-how pissed are you" I replied a 6, but I don't wanna say anything because Becky will blow up and we still need to get our missing equipment When I went back to the soccer field, I asked Becky about the fabric for the kiosk, and she said there was a delay in the order Becky and Will never made us aware of the situation, or the exclusion of certain missing equipment I said we need to do something because I have an even booked for April 7, She said if we go back to the house, they have an old white fabric that will fit this kiosk and we could have it When we got back to their house, they pulled it out of a box in the garage and gave it to us At that time, it was ripped and dirty, but we had no choice other than not having a kiosk fabric Additionally, Becky had a dumpster at her house and had an old coat rack sitting by the dumpster She asked us if we wanted it, and since we hadn't purchased one of our own yet, we agreed It was in poor shape The pole was loose and required an Allen screw to tighten it When I got the coat rack back to Oregon, I put a new screw (that was not stripped) into the bottom base and tightened using an Allen screwAfter our trip to Idaho, [redacted] called her mom and was discussing how we should handle the situationI was inclined to be less aggressive with trying to get what we paid for, knowing my sister and her ability to overreact with anger when she gets into a defensive position My main concern was to get the remaining equipment we had purchased, then I would talk to her about the defect noted the day we received them The majority of the pictures uploaded to this file were taken the day we returned from Idaho because we set up the equipment up in our living room when we got home The pink/purple backdrop was not folded and had a dark spot on it (Note: When we did finally receive the white/black backdrop on May 1, it came to us in a box, a fabric bag, and the backdrop inside another bag...no mistaking that the equipment was new) The poles were scratched, the elasticity was frayed, and the equipment looked used Since we had already booked events, we had no choice but to keep this equipment and use it The next month consisted of me trying to figure out where the remaining equipment was, and Becky and Will making excuses for why it was not there I asked for tracking numbers for orders, for confirmation of an order, etc I never got anything until April 28, when they finally sent a UPS tracking info that indicated it would arrive in Sandy, OR on May After the arrival of all of our equipment, I sent Becky an email indicating there was damaged/defective equipment to her business email address I questioned whether the equipment had been used At that time, the only request we made was to contact the manufacturer of this equipment and inform them that this equipment does not appear to be new As Innovate (Becky and Will) were essentially acting as a broker on our behalf, we had no direct contact with any manufacturer for repairing, reimbursing, or replacing defective equipment I explained to Becky that all of the "Customized stuff" which at this time was only the tension fabric for the kiosk stand, was fine It was the frames, poles, etc that can easily be replaced that we took exception to I had asked numerous times, sent pictures and videos of the equipment that was damaged The following is a list: 1) The pink/purple backdrop was not in packaging If it was set up for "testing" then there was a problem that resulted in a stain on the backdropAdditionally, it was unfolded and appeared used My skepticism arises from the fact that the pink/purple backdrop was "tested" and not in original packaging, but the black/white arrived to us packaged from the manufacturer Additionally, when we were in Idaho in October for my grandmother's funeral, Becky had a pink/purple backdrop set up in her home office identical to the one we received, making us at a minimum suspicious2) On the backdrop, the poles' elastic was frayed3) On the backdrop, the poles were scratched (NOTE: we ordered another backdrop from a company and after more uses currently than the one we received from Innovate, they are still not scratched, or have issues with the elasticity of the poles.)4) On the backdrop, pole number will not snapit is a defective snap While I have attempted to adjust the snap inside of the end of the pole, it has been unsuccessful Becky suggested we "file it down and make it work" This should not be required on new equipment.5) On the backdrop, the feet are not straight, causing the whole backdrop to be unstable, unless supported by a wall 6) On the backdrop, the feet are scratched up as though they have been used.7) On the Kiosk, Pole number has no snap and is just an empty hole that does not secure the connection8) On the kiosk, the poles are scratched indicating they have been used9) On the kiosk, the elasticity of the poles are non existent.This was our experience If I had purchased an item from another business, and this was the resulting service and products received, I would have taken the same corrective action If I purchase an item that has defects from a retail store, the store honors my purchase and will fix the issue Why is this any different? There was nothing that could not have been fixed in this situation The poles (frames) could have easily been replaced We looked up the pricing when we ordered from a company in China for our 2nd backdrop The EXACT same type of poles, bags, etc came to us The price was not all that expensive All we asked of Innovate, was to replace the poles and damaged/defective equipment We even offered some solutions Becky became defensive and rebuked all of our suggestions Additionally, this business transaction became more personal when Becky told us she "informed all of our family members what a [redacted] I was being" and that we were "trying to [redacted] her over" My question today is the same question I've had all along; If the equipment is new (which we never suggested it wasn't), why are you so defensive? I know if I was brokering a deal between two parties and my client felt as though they did not get what they paid for, I would do anything in my power to ensure my client was happy, not turn on my client in an effort to cover up mistakes This is where we will leave this issue I don't feel as though it is worth my time and effort to continue to seek recovery of my losses, because I won't ever get them Additionally, it will cost my company more to try and recover the harm done to us by Innovate Photo Booth, then it would be to just purchase new equipment ourselves and never have to do business with them again While this issue is resolved in my mind, I would encourage and hope that this complaint remain visible to anyone else wanting to conduct business with Innovate In the aftermath of this purchase my sister has slandered my name to our other sibling, and family She has wished death upon me during an upcoming surgery, and even said inappropriate things about my children, who have absolutely nothing to do with this business transaction The following is an excerpt from an e-mail I received from Will W*** This is not from this specific incident, but this gives you a sense of why I wanted to wait until I received what I paid for If there is any disagreement, and events do not unfold how Becky or Will want them to, this is the type of response and treatment you will get from them While Will put this in writing, Becky stated these same sentiments to a younger sibling Finally, when Becky talked to that younger sibling on the phone, she indicated to that sibling the equipment she sold us was used and not new.Will's words to me: " [redacted] [redacted] ***"P.S I uploaded as many documents as I was allowed to I have more if you would like to see more.Sincerely, [redacted] Sincerely, [redacted] ***

This is a family member who is upset with us because he feels that he got damaged equipment *** is my younger brother and the fact that he does not mention this in his complaint should be deceiving enough to disregard this complaint *** ordered his photo booth on February We
immediately submitted the orders and they are manufactured in China, so we told them we do not recommend scheduling any events before May as it could take on average 30-days to get the completed product, especially as this is the time of the Chinese New Year.I'd like to revisit the timeline of this issue *** called and ordered equipment and we said it would be available in April He came to Idaho the weekend of April and we had talked to *** about working an event with while he was here to get proper training from us to see what it is like actually working a wedding with clients *** arrived at our home the morning of April We wanted to spend some time with him to setup and tear down the equipment so that he would know how to use it However, he said he had plans to have breakfast with a mutual family member so he would just take the equipment We helped him load the equipment in the back of his truck At this time we did give him some USED bags so that we could help him protect his equipment THIS IS NOT EQUIPMENT THAT WE CHARGED HIM FOR This is equipment that we, as family, gave to him to help him out as he was starting his business He left and said he could not work the event that we had originally scheduled him to assist us with because he wanted to drive back to Portland At the time he left our house, and we checked the equipment over with him, it was in great condition It was brand new equipment and the only thing we did, as we do with all photo booths is unbox it and set up/take down all equipment upon arrival to make sure it is okay, and then we would have set it back up in front of *** to allow them to see how to properly set it up and use it Since he did not want to take the time to set it up with us while he was here, I can not be responsible for improper set up or handling of the equipment once he left my homeWe have been in this industry for seven years and tried to give them the tools and training to be successful in the business, however, their priorities were elsewhere and they did not want to take the time to setup and train with us properly.I sent him the original Paypal invoices from the manufacturer that we use to purchase equipment Additionally, nothing was doctored, however, I did black out the contact information so that he could not call and harass the person that we purchase equipment fromI'm sorry that my younger brother *** feels that the equipment was damaged, however, he is using the same equipment that we use for our business We also loaned *** some free equipment that he could use as one of his custom designed covers was not shipped from the manufacturer yet and he returned it to us ripped and damaged, which leads me to believe that *** does not keep care of his equipment as recommended We make it very clear that when anyone purchases equipment from us, it is non-refundable and each item is custom made, therefore there are no returns This is my brother and we have made efforts to speak to him yet he does not want a resolution, he wants us to give him his money back My question for *** is that if his item is damaged as he complains it is, why is he continuing to do events with the equipment and charge clients? Damaged equipment would not work and he could not charge clients to do soHe's continuing to do business so I would state that his equipment works as intended.Best,Becky W***

See uploaded business response.

Complaint: [redacted]
I am rejecting this response because: Most of what was stated here is a lie.  All we have asked is for the "MANUFACTURER" to make this right.  Becky was immediately defensive.  I don't care about the money per se.  It is upsetting but an apology would suffice at this point for being a liar.  I will put together all of my photos, conversations with others, videos of the damage, and further evidence which will dispute what Becky has stated here.  It is a lie.  I will be traveling and will respond within the week.  Additionally, The reason for not disclosing that Becky White is my older sister is because from the very beginning she states (which I will prove through messages) that she wanted this to be a business transaction.  If this truly was a business transaction then family relationships are irrelevant.  I will also prove that she has not treated this like a business relationship and through witnesses will show that she has both slandered my wife, company, and my children, while wishing death upon my family.  ( I have the witnesses, text messages and photos to prove it, and I will as soon as I get the time to upload them all.). 
Sincerely,
[redacted]

I Attempted to upload screenshots of all conversations with both Becky W[redacted] and Will W[redacted], but was unable.  If you would like the screenshots of all these conversations please let me know how to send over the documentation.  Quite a few of them. Complaint: [redacted]I am rejecting this response because:Dear Sir or Madam, While I can appreciate the fact that Ms. B[redacted] has a responsibility to her clients, and must do what she can to protect their interests; the facts she has made available to you are erroneous and a result of her conversations with the business owner.  While far from being resolved, as far as Mt. Hood Photo Booth is concerned, the issue is put to rest and the parties will not come to any amicable agreement.  While I retain the right to resolve this issue in another setting, Mt. Hood Photo Booth is committed to putting this unfortunate issue behind us and focusing on building our brand. Around February 12, 2017, my wife [redacted] and I decided we wanted to open a business.  We looked at different options for business ideas, and Mrs. W[redacted] (Becky) encouraged us, as she has before, to open a business in the photo booth industry.  After deliberation we decided to do so.  After conversations with my sister, Becky, we decided the type of photo booth they advertised on their website.  At that time, I had a conversation with Becky and she indicated to me I should send a request to their business email address as she wanted to ensure we kept this a business transaction.  I agreed and sent over an informational e-mail seeking a sales quote for the Photo Booth. (this file has been uploaded for your review).  After reviewing the sales quote, we requested a change.  1) We wanted to order both a pink/purple backdrop as Becky had suggested it would be "popular for weddings"; and a gold/silver sequin backdrop.  Becky indicated to us in her e-mail chain the Silver/Gold were not available but she could show us how to order them.  We requested a black/white tension fabric, as well as a pink/purple backdrop.  During this initial consultation, Becky was very responsive to both text messages, emails, and phone calls.  After we made our payment through PAYPAL, Becky became elusive and it was difficult to get in touch with her, despite the fact that we were family. In fact, you may see in the text messages uploaded for your review that on March 15, my wife [redacted], had to send a snapchat to our niece on Becky's phone in order to get her to respond to a request.  Under no circumstances did Becky provide us with a purchase contract, or any information regarding satisfaction of service, products, etc.  While this was a business transaction, my assumption (wrongly placed), was that I need not worry about a detailed contract as this was my sister.  Upon our purchase, Becky had indicated to us that her husband, Will White, would help us with designing a logo for our business and getting our equipment ordered.  After not having any communication with us, I reached out to Will & Becky and asked them what they needed in order to get this equipment ordered.  Becky indicated that we needed to be patient as they had an order for 50 photo booths just prior to ours, and they had to fill those orders first.  Instead of waiting for Will to help with the graphic design, we took it upon ourselves to start the design process, and get everything ready from the business end prior to receiving the photo booth.  Additionally, Becky indicated to us it would be a 3 week turnaround and we should avoid booking any events prior to April 2017 so that if there were any delays in the shipping we'd have time to still get the equipment. Jumping ahead to March 27, 2017.  During a conversation that you can read in the texts uploaded, I sent a message to Becky confirming our driving from Portland, OR to Nampa, ID to pick up our equipment.  Both [redacted] and I were skeptical of our order being ready for us as we had not received any confirmation, tracking information, etc.  Becky indicated it would be ready.  The reason for my skepticism, is that on March 23, 2017, in a message and video sent by Will, he showed us his ideas for a logo and the tension kiosk customization.  What's noteworthy about this, is the "invoice" Becky Provided, it contradicts the dates in communication with both Will prior to ordering, and her messages she sent with a money transfer for the order.  Prior to arriving in Idaho, Becky and Will asked us if we would be interested in working an event with them to see how they set-up, broke down and worked an event.  I told her we were interested, but because I only had one day off of work from my job, I would have to submit a day of vacation.  On March 27, 2017 I informed Becky that I did not believe my vacation day would be approved because my parter at work was also on vacation and they would not allow both of us to be gone.  This was PRIOR to our arrival in Idaho. Becky's response; "Sounds Great".  Becky also sent us a message on March 31 asking if we were driving to Idaho tonight.  We told her we were on the road and would be in Idaho that evening.  Becky was not home, or even in Idaho during this time. She was in Minneapolis, MN for her other job.  She was not even available to assist us in prepping our order.  As this was a quick trip where we would pick up equipment and then head back home, we also decided to have breakfast with my Aunt and Uncle in Idaho the morning of April 1, 2017 for my birthday.  The previous night, after arriving in Idaho, we sent a message to Will asking if he would like to meet us to get the equipment.  His response was "whatever works best for you".  I called him on the phone when we arrived in Idaho.  That was approximately 7:00pm.  When I called Will, he was not at home and not available since he had to pick up my sister Becky from the airport for her arrival back from Minneapolis.  Will said we should meet up tomorrow.  I agreed.  My wife and I spent the evening at our hotel room.  I did send another message to Will at 8:51pm, after our phone conversation, and told him I was having breakfast with [redacted] and [redacted] (my uncle and aunt) and he was invited to come.  the remainder of the night I did not receive any messages back from Will.The following morning, April 1, 2017,  we called my sister Becky to come over and get the equipment.  We needed to pick up our children from the babysitter in Portland around 8pm, so we wanted to set up the equipment and take a look at it so we could get on the road sooner rather than later, and we were meeting my Uncle and Aunt for Breakfast after.  Becky said  to come over but we had to be quick because they had to leave for my nephew and Nieces' soccer game, and they had to go purchase cleats prior to the game.  We went straight to their house.  Upon arrival, the equipment was not put up for us to see.  It was bagged up and ready for us to walk out the door with it.  The equipment was not boxed, wrapped, or appeared to have any original packaging. They were in such a hurry to get their kids out the door to go to their soccer game, that we did not even have an opportunity to look at the equipment.  Will gave me an instruction paper from another bag on how the equipment was to be set up, and the poles for the kiosk were not in a bag, so he went to the garage, got a bag that was ripped and put them in that ripped bag so we didn't have to transport multiple sections of frame poles.  After loading the equipment,  We went to breakfast with my Aunt and Uncle.  While at breakfast, we decided that we would go to the soccer field to see my nephew and niece and invited my Aunt and Uncle.  In the meantime, Will left the soccer field, came back with food for Becky from Sonic Drive-In, and then said he had to get back to the house because he had to prep his photo booth stuff for two events that evening.  This is why they were unable to give us the equipment after the game.  Will had to create a template for a rainbow unicorn birthday party, and an employee of theirs, Heather, had to come pick up the equipment from him.  At the soccer game, in the parking lot, I looked at the equipment and noticed the customized kiosk fabric was not in the equipment, nor was the white/black backdrop.  I sent a message to my wife and she came to the truck to talk to me.  We confirmed the missing parts, and while looking through the equipment noticed how scratched up the poles were.  Additionally, the elastic that holds the poles together were both frayed and had very little, if any, elasticity.   In fact, my wife sent me a text message at the soccer field and said "on a scale of 1-10 how pissed are you".  I replied a 6, but I don't wanna say anything because Becky will blow up and we still need to get our missing equipment.  When I went back to the soccer field, I asked Becky about the fabric for the kiosk, and she said there was a delay in the order.  Becky and Will never made us aware of the situation, or the exclusion of certain missing equipment.  I said we need to do something because I have an even booked for April 7, 2017.  She said if we go back to the house, they have an old white fabric that will fit this kiosk and we could have it.  When we got back to their house, they pulled it out of a box in the garage and gave it to us.  At that time, it was ripped and dirty, but we had no choice other than not having a kiosk fabric.  Additionally, Becky had a dumpster at her house and had an old coat rack sitting by the dumpster.  She asked us if we wanted it, and since we hadn't purchased one of our own yet, we agreed.  It was in poor shape.  The pole was loose and required an Allen screw to tighten it.  When I got the coat rack back to Oregon, I put a new screw (that was not stripped) into the bottom base and tightened using an Allen screw. After our trip to Idaho, [redacted] called her mom and was discussing how we should handle the situation. I was inclined to be less aggressive with trying to get what we paid for, knowing my sister and her ability to overreact with anger when she gets into a defensive position.  My main concern was to get the remaining equipment we had purchased, then I would talk to her about the defect noted the day we received them.  The majority of the pictures uploaded to this file were taken the day we returned from Idaho because we set up the equipment up in our living room when we got home.  The pink/purple backdrop was not folded and had a dark spot on it.  (Note:  When we did finally receive the white/black backdrop on May 1, it came to us in a box, a fabric bag, and the backdrop inside another bag...no mistaking that the equipment was new).  The poles were scratched, the elasticity was frayed, and the equipment looked used.  Since we had already booked events, we had no choice but to keep this equipment and use it.  The next month consisted of me trying to figure out where the remaining equipment was, and Becky and Will making excuses for why it was not there.  I asked for tracking numbers for orders, for confirmation of an order, etc.  I never got anything until April 28, when they finally sent a UPS tracking info that indicated it would arrive in Sandy, OR on May 1. After the arrival of all of our equipment, I sent Becky an email indicating there was damaged/defective equipment to her business email address.  I questioned whether the equipment had been used.  At that time, the only request we made was to contact the manufacturer of this equipment and inform them that this equipment does not appear to be new.  As Innovate (Becky and Will) were essentially acting as a broker on our behalf, we had no direct contact with any manufacturer for repairing, reimbursing, or replacing defective equipment.  I explained to Becky that all of the "Customized stuff" which at this time was only the tension fabric for the kiosk stand, was fine.  It was the frames, poles, etc that can easily be replaced that we took exception to.  I had asked numerous times, sent pictures and videos of the equipment that was damaged.  The following is a list: 1) The pink/purple backdrop was not in packaging.  If it was set up for "testing" then there was a problem that resulted in a stain on the backdrop. Additionally, it was unfolded and appeared used.  My skepticism arises from the fact that the pink/purple backdrop was "tested" and not in original packaging, but the black/white arrived to us packaged from the manufacturer.  Additionally, when we were in Idaho in October for my grandmother's funeral, Becky had a pink/purple backdrop set up in her home office identical to the one we received, making us at a minimum suspicious. 2) On the backdrop, the poles' elastic was frayed3) On the backdrop, the poles were scratched (NOTE: we ordered another backdrop from a company and after more uses currently than the one we received from Innovate, they are still not scratched, or have issues with the elasticity of the poles.)4) On the backdrop, pole number 6 will not snap. it is a defective snap.  While I have attempted to adjust the snap inside of the end of the pole, it has been unsuccessful.  Becky suggested we "file it down and make it work".  This should not be required on new equipment.5) On the backdrop, the feet are not straight, causing the whole backdrop to be unstable, unless supported by a wall.  6) On the backdrop, the feet are scratched up as though they have been used.7) On the Kiosk, Pole number 11 has no snap and is just an empty hole that does not secure the connection8) On the kiosk, the poles are scratched indicating they have been used9) On the kiosk, the elasticity of the poles are non existent.This was our experience.  If I had purchased an item from another business, and this was the resulting service and products received, I would have taken the same corrective action.  If I purchase an item that has defects from a retail store, the store honors my purchase and will fix the issue.  Why is this any different?  There was nothing that could not have been fixed in this situation.  The poles (frames) could have easily been replaced.  We looked up the pricing when we ordered from a company in China for our 2nd backdrop.  The EXACT same type of poles, bags, etc came to us.  The price was not all that expensive.  All we asked of Innovate, was to replace the poles and damaged/defective equipment.  We even offered some solutions.  Becky became defensive and rebuked all of our suggestions.  Additionally, this business transaction became more personal when Becky told us she "informed all of our family members what a [redacted] I was being" and that we were "trying to [redacted] her over".  My question today is the same question I've had all along; If the equipment is new (which we never suggested it wasn't), why are you so defensive?  I know if I was brokering a deal between two parties and my client felt as though they did not get what they paid for, I would do anything in my power to ensure my client was happy, not turn on my client in an effort to cover up mistakes.  This is where we will leave this issue.  I don't feel as though it is worth my time and effort to continue to seek recovery of my losses, because I won't ever get them.  Additionally, it will cost my company more to try and recover the harm done to us by Innovate Photo Booth, then it would be to just purchase new equipment ourselves and never have to do business with them again.  While this issue is resolved in my mind, I would encourage and hope that this complaint remain visible to anyone else wanting to conduct business with Innovate.  In the aftermath of this purchase my sister has slandered my name to our other sibling, and family.  She has wished death upon me during an upcoming surgery, and even said inappropriate things about my children, who have absolutely nothing to do with this business transaction.  The following is an excerpt from an e-mail I received from Will W[redacted].  This is not from this specific incident, but this gives you a sense of why I wanted to wait until I received what I paid for.  If there is any disagreement, and events do not unfold how Becky or Will want them to, this is the type of response and treatment you will get from them.  While Will put this in writing, Becky stated these same sentiments to a younger sibling.  Finally, when Becky talked to that younger sibling on the phone, she indicated to that sibling the equipment she sold us was used and not new.Will's words to me: "[redacted]"P.S.  I uploaded as many documents as I was allowed to.  I have more if you would like to see more.Sincerely,
[redacted]
Sincerely,
[redacted]

I have been retained to represent Mr. and Mrs. W[redacted] in this matter. This letter isin response to the complaint filed with your office about my clients' business, TreasureValley Photo Booth. My clients run a business wherein they operate and sell photo boothequipment. Since they started Treasure Valley Photo Booth over seven years ago, myclients have had no complaints and have successfully operated a good business.In February of 2017, my clients' brother, [redacted] asked if my clientswould help him start a photo booth business. They agreed and gave him advice. Mr.[redacted] then purchased photo booth equipment from my clients. This purchase wasconducted in accordance with the standard business procedures for Treasure Valley PhotoBooth. As the equipment ordered through Treasure Valley Photo Booth is custom-madeper the customer's specifications, Treasure Valley Photo Booth has a no-return and norefundpolicy. Once ordered, the equipment would be difficult to re-sell to a differentcustomer.As a part of their standard policy, my clients order the equipment from adistributer located in China. When they receive the order, they check the equipment toensure that nothing is damaged. This equipment is then given to the customer uponsuccessful inspection.In this case, my clients ordered the equipment from the distributer in China. Whenthe equipment arrived, they removed the equipment and set it up to make sure that it wasin good condition. My clients then went a step further and offered to set up the equipmentfor Mr. [redacted] to ensure that it was the correct order, and to show Mr. [redacted] how to usethe equipment, but he refused this offer.Mr. [redacted] has been using this equipment for several months now in his newbusiness, Mt. Hood Photo Booth. Mr. [redacted]'s complaint against my clients is not aboutthe equipment and is misplaced. A family dispute is not a proper matter to be settledthrough the Revdex.com.Mr. [redacted] failed to read and understand the terms and conditions of the purchasethat he was making from Treasure Valley Photo Booth. As my clients' business is veryimportant to them, they wanted to work with Mr. [redacted] to reach a resolution that wouldsuit both parties, but Mr. [redacted] refused to enter into a calm discussion.My clients wish to avoid this erroneous complaint impacting them in a negativefashion, however they do not wish to be subjected to personal attacks and false attacks ontheir business, on social media or otherwise. The equipment ordered from my clients iswhat Mr. [redacted] ordered and my clients request that this complaint be closed, and notimpact their business any further.Sincerely,Kaleena M. B[redacted]Attorney