Treat a Dog Shop

Revdex.com:I reluctantly accept this response, but only in part This ignores the charge of misleading the remaining customers who have not received their orders and the web site remains with the claim of shipment in "-weeks" I received my order after more than weeks and I do not consider this a satisfactory response by any means! Treat-a-Dog deleted the complaints on the [redacted] page and deleted my negative review on their web site resulting in a misleading review of services.I am disappointed that I have been given only minutes to reply to this response when Treat-a-Dog took more than a week to respond to my initial complaint.I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]

Treat A Dog received the above-mentioned complaint from one of our customers, [redacted] , with order number ***.We have sent a free return label to [redacted] for the returnOnce we receive the item, we can issue a full refund for the customerTreat A Dog sincerely regrets the delay on response due to a very busy seasonPlease feel free to call us at [redacted] or send an email at [redacted] if you have any additional concerns in this matter

*** [redacted] I never received anything from the company How can I follow up on anything here I'm sorry don't know what else to do Please let me know

Revdex.com spoke to customer and the following was relayed:They shipped me the product and I have received it

Hello,This complaint has been escalated to myself from our customer support staff. Firstly, we apologize that your purchased product did not meet your standardI have went ahead and issued a refund on this purchase.Thank you

Treat A Dog received the above-mentioned complaint from one of our customers, *** ***, with order number *** complains about the delay on the delivery of his orderDue to the longer than usual delivery time, he is asking for a refund.Our regular shipping via USPS First Class normally
takes 3-business days, but due to the popularity of the item on the said order, we experienced delays on deliveryWe have not anticipated the big volume of orders and it took us weeks to get them shippedOrder number *** has been cancelled and a full refund has been issued on the same day we received this complaintTreat A Dog sincerely regrets the inconvenience this delay on delivery may have causedPlease feel free to call us at *** or send an email at *** if you have any additional concerns in this matter

Treat A Dog received the above-mentioned complaint from one of our customers, *** * ***, with order number *** complains about the delay on the delivery of his orderDue to the longer than usual delivery time, he is asking for a refundOur regular shipping via USPS First Class
normally takes 3-business days, but due to the popularity of the item on the said order, we experienced delays on deliveryWe have not anticipated the big volume of orders and it took us weeks to get them deliveredOrder number *** has been cancelled and a full refund has been issued on September This will reflect within business daysTreat A Dog sincerely regrets the inconvenience this delay on delivery may have causedPlease feel free to call us at *** or send an email at *** if you have any additional concerns in this matter

Hi ***,I’m so sorry to hear about the issue with the itemPlease email us a picture of the item for quality assurance purposesOnce we receive them, we will be able to provide you with a replacementPlease let me know if there is anything else I can help you with.Kind Regards,Hazel
***Customer Support Treat A Dog ***
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In regards to complaint # *** - Treat A Dog - I consider the complaint resolved.I received the dog cover seat on 9/(ordered 8/9). In addition, after numerous emails, they sent me a return shipping label and said they would refund me after I return the item.I do not plan on
returning the item. I am afraid that I will return the item and never see a refund, so I am keeping the item and am no longer requesting a refund I have since looked online at other reviews and they do not seem to be a reliable business.thank you*** ***

I have not received any correspondence from company Treat A DogI just want to return item

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have already received a full refund and am all set.Regards, *** ***

Dear Revdex.com,I filed a complaint against the business “Treat A Dog” on 12/9/2016. Complaint #: [redacted].    They did finally send me the correct product.  They sent me an email letting me know that the replacement was coming in the mail and another email with the return shipping bar...

code and label so I could return the product they first sent me.  They did not acknowledge any of my phone calls or email complaints. Thank you so much for sending them my complaint even though they didn’t respond to you, they resolved it with me through email.  So could you please remove the complaint against them? Thank you very much for all your help![redacted]

Treat A Dog received the above-mentioned complaint from one of our customers, [redacted], with order number [redacted]. [redacted] complains about the delay on the delivery of her order. Due to the longer than usual delivery time, she is asking for a refund.Our regular shipping via USPS First Class...

normally takes 3-5 business days, but due to the popularity of the item on the said order, we experienced delays on delivery. We have not anticipated the big volume of orders and it took us weeks to get them delivered. Order number [redacted] has been cancelled and a full refund has been issued today. This will reflect within 3 business days. Treat A Dog sincerely regrets the inconvenience this delay on delivery may have caused. Please feel free to call us at [redacted] or send an email at [redacted] if you have any additional concerns in this matter.

Treat A Dog received the above-mentioned complaint from one of our customers, [redacted], with order number [redacted] complains about the delay on the delivery of his order. Due to the longer than usual delivery time, he is asking for a refund. Our regular shipping via USPS First Class...

normally takes 3-5 business days, but due to the popularity of the item on the said order, we experienced delays on delivery. We have not anticipated the big volume of orders and it took us weeks to get them delivered. Order number [redacted] has been delivered on September 24. See Tracking Number: [redacted]. Treat A Dog sincerely regrets the inconvenience this delay on delivery may have caused. Please feel free to call us at [redacted] or send an email at [redacted]if you have any additional concerns in this matter.

Revdex.com spoke to customer and the following was relayed:They shipped me the product and I have received it.

Treat A Dog received the above-mentioned complaint from one of our customers, [redacted], with order number [redacted].We have sent a free return label to [redacted] for the return. Once we receive the item, we can issue a full refund for the customer. Treat A Dog sincerely...

regrets the delay on response due to a very busy season. Please feel free to call us at [redacted] or send an email at [redacted] if you have any additional concerns in this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:I reluctantly accept this response, but only in part.  This ignores the charge of misleading the remaining customers who have not received their orders and the web site remains with the claim of shipment  in "2 -3 weeks".  I received my order after more than 9 weeks and I do not consider this a satisfactory response by any means!  Treat-a-Dog deleted the complaints on the [redacted] page and deleted my negative review on their web site resulting in a misleading review of services.I am disappointed that I have been given only 30 minutes to reply to this response when Treat-a-Dog took more than a week to respond to my initial complaint.I have reviewed the response made by the business in reference to complaint ID [redacted].  Regards, [redacted]

Treat A Dog received the above-mentioned complaint from one of our customers, [redacted], with order number [redacted] complains about the delay on the delivery of his order. Our regular shipping via USPS First Class normally takes 3-5 business days, but due to the popularity of the item on the...

said order, we experienced delays on delivery. We have not anticipated the big volume of orders and it took us weeks to get them delivered. Order number 26050 has been delivered on September 15. See Tracking Number: [redacted] and [redacted].Treat A Dog sincerely regrets the inconvenience this delay on delivery may have caused. Please feel free to call us at [redacted] or send an email at [redacted]if you have any additional concerns in this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]