Tree Man

Poor customer service; charge $ to submit online or phone paymentsNo matter your payment history, they threaten shutoff if payment is days lateI have used them for service years, have accounts and never had a late payment (most recently I did not receive my billI did get a late notice so sent payment via bill pay from my bankCheck was to arrive the next day, but this company still threatened shutoff unless I paid on the spot over the phone- with a $charge to do so)

Atrocious customer service The short of it: NO follow up--NONE--so the problem has yet to be solved On July 14th, 2014, I contacted the office regarding my accountWe moved to a new apartment in the same complex on April 1stA new tenant moved into our old apartment at the end of the monthMy bank automatically drafts a payment of $every two weeks to Utility Billing Services with every pay check, and I never stopped making those paymentsHowever, the old account number, was on the checksThatâ s my mistake, which I told the representative, but there was a new tenant in the apartmentThe company cashed every one of them The representative I spoke to looked up both accounts and said I had a credit on the old account that would be transferred to the new oneWhen I hung up I thought the matter was concludedInstead, I received a Delinquent Notice, dated July 29th I called again on August 7th, had the same conversation with another person, who, as before, told me they would hand it off to a supervisor or some such person in authorityFrankly, I didnâ t expect anything to happen from thatâ and it turns out I was correct Since that time I have discussed the matter with my landlord and found out the following: - My landlord notifies Water Services/Utility Billing every month as to the tenant status of their apartments - The office did not issue bills for two months after tenants took possession of their newly completed apartments on the property - The new tenant of our old apartment has been calling Water Services, asking for a bill, yet still has not received one All these things, along with my calls, should have been adequate to attract some attention to the problem, if not rectify itInstead, I received a new, higher bill with no credit and yet another delinquent noticeWell itâ s going to get a lot more delinquent: I am withholding payment until I receive written confirmation that my account has been brought up to dateI repeat: WRITTEN CONFIRMATION!

I moved into my apartment on 10/14/ I was waiting for my bill for over a month, finally having to call my apartment complex to ask where it was They had to call the company, and I finally received my bill on 11/29/16, for the time period of 10/17/16-11/2/ And it's due by 12/9/ So, I received my bill nearly a month after the time period for the billing of it Horrible timing and responsibility on their part And to add to it, it's the year and they are the ONLY company I have ever seen that is going to charge $to make an online payment Truly inconsiderate and unfathomable I'm stunned with all the negative reviews I've read about the company on here and on Google, and nobody seems to be doing anything about it for us, the residents and homeowners, that are forced to use their services

We were not paying extra for water bill and the home owner's association decided to payI guess thy contracted the water systems billing company and I received the 1st "Delinquent Notice" for water bill for two months bill plus late payment charge $I called and I asked them why it going onThe lady told me they send twice for the bill and I didn't pay for that and that is whyI explained to her that I didn't receive any bills before this oneShe said they already send one in October and one in NovemberI told her I didn't get any of those mails and she told me to talk to the post officeThe post office doesn't make mistake twice and I don't have any problem with the post office for all of other mailsI asked her to talk to the manager and she said the manager is not thereShe said for the customer service she is the managerShe said you can go to our website and write a complaint She started to yell at me when I ask her I need to talk to some one that might help meI told her I am a customer and she has to respect me she said you can call some other time and she was very mad at meWhat type of business is this?

I have received bills now from this company and I have no idea how these rates were calculated I used to live in CA and my bills were NEVER as high as they are with this company Last I checked, there was no water shortage in Seattle I contacted them and could not get a satisfactory answer out of how the price was arrived at They have got to increase the rate dramatically from the rate the city charges $last month and $this month is FAR too high of a water bill for just person in an apartment

Poor customer service; charge $ to submit online or phone payments. No matter your payment history, they threaten shutoff if payment is 7 days late. I have used them for service 4.5 years, have 2 accounts and never had a late payment (most recently I did not receive my bill. I did get a late notice so sent payment via bill pay from my bank. Check was to arrive the next day, but this company still threatened shutoff unless I paid on the spot over the phone- with a $5 charge to do so).

I had an awful experience with an incredibly rude service staff for this company. During this interaction with two different "supervisors/managers" I was threatened, disrespected, talked over, and nearly hung up on several times. I was calling about a delinquent notice I received in the mail that day. I paid my bill their in Chase Bill Pay on July 8th and it was supposed to be delivered on the 15th ahead of the due date. Water Systems Inc. claims they never received the check. So I contacted my bank. They could not provide a copy of the check front and back that the company was requesting. So I asked Chase to stop payment so I could repay Water Systems Inc. immediately correcting the issue. Well when I called them back I was informed that if the check arrived after my stop payment was submitted the check would still be cashed and I would be charged a $30 fee. I asked Water Systems to make note of this and not cash the check. I was told that is not their policy. Their policy is to cash all checks that come in and there is nothing they can do. I asked why I was being punished for an issue not caused by me. I was told to read my bill and my delinquent notice the policy was on there. I said I did read the delinquent notice and it said if my payment was not received within seven days of the date on the notice I would be sent to collections which is why I tried to rectify the situation quickly. Turns out you actually have 60 days before you are sent to collections. So the information I was told to refer to on my delinquent notice as it relates to policy is actually incorrect. I repeatedly asked for some way to rectify this problem. And I was threatened that it would be reduced to seven days "if that's what I wanted." I asked again and again what I should do next and was talked over and asked "is there anything else I can do" before I finished speaking. Then I was told I was repeating myself. This conversation was with the supposed manager on duty. I felt badly disrespected and unheard when I was actually a customer trying to correct the bank or Water Systems Inc. mistake, not mine. But instead I was treated like a customer who hasn't been paying his bill which is quite the opposite based on my account record. Also I was told at one point a one time courtesy would be applied and the $10 late fee would be waived. But once the manager became frustrated she took that away saying she couldn't do it. This was an awful customer service experience. Customers should be heard and should be given some flexibility when clearly a mistake not made by them arises. Especially when you're a customer who consistently pays their bill on time month after month.

Atrocious customer service.

The short of it: NO follow up--NONE--so the problem has yet to be solved.


On July 14th, 2014, I contacted the office regarding my account. We moved to a new apartment in the same complex on April 1st. A new tenant moved into our old apartment at the end of the month. My bank automatically drafts a payment of $20 every two weeks to Utility Billing Services with every pay check, and I never stopped making those payments. However, the old account number, was on the checks. That’s my mistake, which I told the representative, but there was a new tenant in the apartment. The company cashed every one of them.

The representative I spoke to looked up both accounts and said I had a credit on the old account that would be transferred to the new one. When I hung up I thought the matter was concluded. Instead, I received a Delinquent Notice, dated July 29th.

I called again on August 7th, had the same conversation with another person, who, as before, told me they would hand it off to a supervisor or some such person in authority. Frankly, I didn’t expect anything to happen from that—and it turns out I was correct.

Since that time I have discussed the matter with my landlord and found out the following:

- My landlord notifies Water Services/Utility Billing every month as to the tenant status of their apartments.
- The office did not issue bills for two months after tenants took possession of their newly completed apartments on the property.
- The new tenant of our old apartment has been calling Water Services, asking for a bill, yet still has not received one.

All these things, along with my calls, should have been adequate to attract some attention to the problem, if not rectify it. Instead, I received a new, higher bill with no credit and yet another delinquent notice. Well it’s going to get a lot more delinquent:

I am withholding payment until I receive written confirmation that my account has been brought up to date. I repeat: WRITTEN CONFIRMATION!

I moved into my apartment on 10/14/16. I was waiting for my bill for over a month, finally having to call my apartment complex to ask where it was. They had to call the company, and I finally received my bill on 11/29/16, for the time period of 10/17/16-11/2/16. And it's due by 12/9/16. So, I received my bill nearly a month after the time period for the billing of it. Horrible timing and responsibility on their part. And to add to it, it's the year 2016 and they are the ONLY company I have ever seen that is going to charge $5.00 to make an online payment. Truly inconsiderate and unfathomable. I'm stunned with all the negative reviews I've read about the company on here and on Google, and nobody seems to be doing anything about it for us, the residents and homeowners, that are forced to use their services.