Tree Pros, LLC

Hello Mrs [redacted] I tried contacting you on the 18th, and received no responseI tried contacting you this morning, the 19th, to see which method of delivery you would like your refund checkI left a msg, and later in the day, received one back from you, advising me to drop it in the mailWhich I did, sent priority mail with signature confirmation so I will know that you receive it in a timely matterOnce again, we are sorry you was not satisfied with our work and hope you give us another chance to win back your business in the futureThank you

Mr [redacted] I would first like to apologize for the late response to your feedbackLooking over your complaint, I apologize for the miscommunication issues you had with our employeesWe strive to make sure all our customers are satisfied before we leave the job sites, and their calls or concerns are addressed immediatelyWe hope you look to us in the future for a chance to earn your business backThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was never a conversation about the possibility of damage to our property This is a lie along with the comment made about them trying to reach us We made numerous attempts to contact the business, but we never received a phone call back Also, please see the attached photos of the damage done to my yardThis is unacceptable and would like this fixed as soon as possible Regards, [redacted] & [redacted]

Mrand Mrs [redacted] I first want to apologize for the late response to this complaintAs for the complaint, when we was at your property, me and Mr [redacted] had a conversation about the yard and area surrounding the treeand we let Mr [redacted] know the possibility of damage due to the yard being a low lying area, and was wetHe said he understood, and it continuously stayed wet and he understood the possibility of damageMr [redacted] called about the damage, and wanted us to come back outWe tried on several different occasions to make arrangements, however none of those worked for Mr [redacted]

Arboristic Tree Care sincerely apologizes for the inconvenience Mr& Mrs.*** experienced, a $refund will go out in the mail next week
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The message indicated the business would contact me on April 18, to make arrangements to refund the money. They made no attempt to contact me today which is April 18, 2017. This is typical for this business. They told me a couple of weeks ago they would contact me with a refund amount and I never heard from them
Regards,
*** ***

After a couple of unsuccessful attempts to grind the stump, we would be happy to refund you the amount of $I will contact you April 18th at 9am to set up a date and time to deliver the check to you

Mrs***I would first like to apologize for the late response to your feedbackLooking over your complaint, it seems there were some miscommunicationI am sorry about the hose attachment, and will be sending a money order to you in the amount of $Whenever a customer requests stump
grinding, we sub contract the work out, and is not performed by our employees, but would like to apologize on behalf of the stump grinders for not meeting expectationsWe hope you look to us in the future to earn your business backThank you for the feedback

The job was contracted to raise all the limbs up in the backyard*** cut quite a few limbs back and he did go back out there and completed the jobShe wanted the entire tree cut down for free due to her inconvenience and unfortunately the company can not honor that request
Sincerely,
***

We have reviewed the response made by the customer in reference to this complaint***, the owner always does a walk through with every customer prior to starting any workAt that time, he discusses any possibilities of damage, and proposed outcomesThe customer, Mr***, stated the backyard was low lying ground, and always held water and was aware of possible damageAfter the work is completed, he meets with the customer, so they can inspect the workIf at a later date, they decide they are unhappy with the job outcome, we promptly return all phone calls and try our best to resolve the issue*** has tried several times to contact the customer, which he was successful, and tried to set up a time that was convenient for him, however, schedules were always conflictingWe are unsure if these calls were missed on your part, or messages were not delivered, ect

Mr***I would first like to apologize for the late response in regards to your feedbackLooking over your complaint, I am sorry that the job was not performed to your satisfactionThere must have been a miscommunication between you and the workers, since we strive to make sure every customer is
happy before leaving the job siteThank you for the positive comments about our removal of your dead treesWe hope you look to us in the future for any needs we could assist you with

Mrs***I would like to apologize for the late response in regards to your feedbackThank you for choosing us for your trimming and removal needsI do apologize for the miscommunication between you and our workersAnytime you are working with the ground, and disturb it, there will be minimal
damage, that in time, nature will repair itselfWe have looked into the conversations you had with one of our workers, and can assure you, that issue has been taken care ofWe truly hope you give us a chance to earn your business back in the futureThank you for the feedback. *** ***

This was not a customer of mine and does not have the right to file a complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is a completely claimWe told the head of the crew to have the owner call usThat never happenedWe have Caller ID and Voice Mail that saves historyWe watched very closely awaiting his callAt no time did we ever express that the mess they left in the yard was acceptable. rovide details of why you are not satisfied with this resolution
Regards,
*** & *** ***

Per [redacted] there has been no resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]I would first like to apologize for the late response to your feedback. Looking over your complaint, I apologize for the miscommunication issues you had with our employees. We strive to make sure all our customers are satisfied before we leave the job sites, and their calls or concerns are...

addressed immediately. We hope you look to us in the future for a chance to earn your business back. Thank you.

Hello Mrs. [redacted]. I tried contacting you on the 18th, and received no response. I tried contacting you this morning, the 19th, to see which method of delivery you would like your refund check. I left a msg, and later in the day, received one back from you, advising me to drop it in the mail. Which I did, sent priority mail with signature confirmation so I will know that you receive it in a timely matter. Once again, we are sorry you was not satisfied with our work and hope you give us another chance to win back your business in the future. Thank you.

Mr. and Mrs. [redacted]I first want to apologize for the late response to this complaint. As for the complaint, when we was at your property, me and Mr. [redacted] had a conversation about the yard and area surrounding the tree. and we let Mr. [redacted] know the possibility of damage due to the yard being...

 a low lying area, and was wet. He said he understood, and it continuously stayed wet and he understood the possibility of damage. Mr. [redacted] called about the damage, and wanted us to come back out. We tried on several different occasions to make arrangements, however none of those worked for Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was never a conversation about the possibility of damage to our property.  This is a lie along with the comment made about them trying to reach us.  We made numerous attempts to contact the business, but we never received a phone call back.  Also, please see the attached photos of the damage done to my yard. This is unacceptable and would like this fixed as soon as possible.
Regards,
[redacted] & [redacted]