I got their number from Berkey corporate. They offered me a discount and delivered a replacement set of genuine filters promptly.
I've used Berkey for over 15 years and found it a superior product. Make sure you buy the REAL filters and NOT one of the many fakes out there!
We sincerely apologize you had a bad experience with our customer service representative. From your date of purchase records, I can see that you are in month 7, or otherwise regarded as the "2nd" 6 month interval of the black berkery warranty period, and...
thus responsible for 25% of the replacement cost of this filter.
With that being said, we take high pride in our customer service experience and would like to offer this replacement free of charge. If you can provide us your shipping information, I will have a new filter sent to you along with pre-paid postage to send back the original filter.Again, my apologies.
Thanks
[redacted] - Owner
I've used Berkey for over 15 years and found it a superior product. Make sure you buy the REAL filters and NOT one of the many fakes out there!
This company is a scam My water actually had more of what it said it was removing after I bought it They refused to give me a refund
We sincerely apologize you had a bad experience with our customer service representative. From your date of purchase records, I can see that you are in month 7, or otherwise regarded as the "2nd" 6 month interval of the black berkery warranty period, and...
thus responsible for 25% of the replacement cost of this filter.
With that being said, we take high pride in our customer service experience and would like to offer this replacement free of charge. If you can provide us your shipping information, I will have a new filter sent to you along with pre-paid postage to send back the original filter.Again, my apologies.
Thanks
[redacted] - Owner