Treehouse Apartments

Dear Brian, sans-serif;"> Tracking number for replacement is [redacted] (You can track it at: http://www.estes-express.com/WebApp/ShipmentTracking/MainServlet) If you have any questions feel free to contact usBest RegardsBisonOffice Customer Service

This place is GREAT!!! 5-stars all the way Everyone there is friendly and extremely knowledgeable about tires and the types of vehicles they go on They won’t sell you a tire that is not for your car, cars have certain specifications for tires and these guys know which tires work and which ones do not Highly recommend

I employed MrM*** as a lawn service He was supposed to come on Wednesdays The last time he mowed the lawn was in the middle of May Also paid him for bales of pine straw which he did not deliver I have called him several times, he has not returned my calls and has not returned my money
He started to work for me in April, I had a lot of yard work I wanted done, I paid him $1,and in addition $ He has moved my grass three times I found him on "home adviser" I cannot access the sight on my computer now and don't know how I got there the first time
The shrubs he was supposed to take out he only cut down to the roots and now they are feet tall, also he planted other shrubs in front of them, it is just a mess So disappointed!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Brian,
sans-serif;"> 
Tracking number for replacement is [redacted] (You can track it at: http://www.estes-express.com/WebApp/ShipmentTracking/MainServlet).
 
If you have any questions feel free to contact us.
Best RegardsBisonOffice Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]ATTENTION[redacted]

Do NOT live here! You will regret it!

Here is just a few of the problems I had while living here on a 6 month lease in a 1BR. ($600/ Month is ridiculous for these apartments!)


Outside the apartment.

1. The neighbors have no respect for others, Or themselves.
2. The landlord ([redacted], At the time I lived there.) Seems very nice when you pay her. But any other time of the day she is extremely rude to her tenants.
3. I have never even seen the maintenance man, And my apartment needs plenty of work done to it.
4. You have "Assigned parking" Its more like a free for all. I could not count the number of times I came home to someone in my parking spot. (Just because I was lucky and got the closest spot, With a no parking spot next to it. Oh, And people park in the no parking spot just as often!)
5. When you first sign your lease, Its not just a lease. Its 19 other things that you have to sign as well. (Kind of pointless in my experience.)
6. When you sign your lease, She informs you (After you have signed) That the building was built before 1979 and "Could possibly have lead paint" She also gives you a packet for "A Brief Guide To MOLD AND MOISTURE and YOUR HOME" Basically telling you (Keep in mind, After you have signed) That your home already has, And will have mold and moisture.
7. Your lease will renew automatically if you do not let the landlord know 30 days in advance that you are moving, You still have to pay that months rent. Otherwise the lease breaking fee is $300.
8. This claims to be a "Pet friendly" apartment complex. Every single other person in this place had animals, But for some reason I was not aloud to have any. I thought that was very strange. She also charges a non refundable pet deposit and charges monthly rent if you have an animal according to neighbors.
9. The laundry facilities are clean but never free. There are always people there doing laundry. If you're the shy type you will have to find another place to do your laundry. (I did) Also, All of the washers need to be washed and cleaned out because they smell.
10. The pool. Too small for more than about 3 people. Nobody uses it either.
11. The office is always extremely hot due to no A/C and the stairs to get up to the office are very awkward. Not good for older people. The office is also only open from 9AM to Noon which made things very complicated more than once.

Inside the apartment.

1. The upstairs neighbors have absolutely no respect for me. Ive tried to talk to them and they refuse to get along.
2. The front door is very hard to open, It even sticks sometimes because of the copper lining they have installed for no apparent reason.
3. The screen door for the porch does not even attach. I was never able to use it and it never got fixed.
4. The apartments have water heating, Which means your floors are lined with heaters that stick out 6 inches from the wall, Making it very hard to place things and takes away lots of space. Also, The heater was on until the month of May. Making the first part of summer very unbearable.
5. No air conditioning.
6. You have no choice but to use the crappy plastic blinds that are already in the apartment. (They don't work very well at all.)
7. All the closets have extremely annoying metal doors. And they're all dented and none of them open correctly.
8. The appliances are so old and outdated that most of them don't work properly. The dishwasher in my unit is so old that it does not wash the dishes unless you do the load at least 3 times. The fridge is so old that it constantly makes a very loud and very annoying sound during its cooling process. The range oven is so old that all the burners are too small for pans nowadays and the oven takes forever to heat. Also you have to bring your own microwave.
9. The bathroom is old and outdated as well. The mirror cabinet in the bathroom is broken so only one side opens. The bathroom sink is also very small. The shower is made for very short people, You have to be extremely careful when you shower or you will drench the walls and ceiling with water.
10. The bedroom door is so far off its beyond repair.
11. The bedroom has no lights, Just a switch. You have to plug in a lamp to the one outlet that turns on with the switch.
12. The bedroom closet is very small. Not enough for two people.
13. The screen for the bedroom is not even attached to the window and the window is completely covered up by a very ugly bush.


Keep in mind these are just some of the things that I could think of right now. These apartments are not worth the price she charges also not worth the stress and hassle on you. I have never been so stressed and angry with my neighbors until I lived here. Stressed in general is how you will be feeling if you live here. It is NOT worth it. By any means.

[redacted], the daughter of Ms. [redacted], applied for an apartment at our property. Please see the attached copy of our Statement of Rental Policies, which is a part of our application packet and is signed by [redacted]. Each applicant signs this Statement of Rental Policies so they...

are informed, prior to leasing and prior to placing a deposit on the apartment, what is needed for them to qualify to lease at Treehouse Apartments. Each applicant and their guarantor must meet our criteria for credit, criminal, previous rental history and income. If an applicant does not meet the income requirements for the unit they are trying to lease, we require them to have a guarantor. That guarantor must meet the income requirements which are outlined on the Statement of Rental Policies, along with the other requirements in order to qualify as a suitable guarantor. The applicant and guarantor are responsible for the full term of the lease. At the end of that lease term the lease holder has the right to renew. If they choose to renew, the guarantor renews automatically, which is also stated on the guarantor form, unless the lease holder shows proof that they now qualify on their own; however, that can only be done at the end of the lease term. Again, none of these rules and policies should ever be a surprise to any applicant and/or guarantor, as they are given these policies and all paperwork is outlined in detail as to what is expected of each applicant and their guarantor. [redacted] turned in her application on the afternoon of 6/20/16. By 6/27/16 we realized that Ms. [redacted] did not meet the income requirements and needed a guarantor. Our leasing staff gave her time to get the guarantor and helped to answer any questions they had. Several times during the process Ms. [redacted] was rude and uncooperative to the staff but they continued to work hard to try and get [redacted] qualified. Our office was closed 7/1-7/6 for the July 4th holiday. After continuing to work with both Ms. [redacted] and Ms. [redacted], the staff realized they could not be qualified and cancelled the lease due to non-approval. The file was given to me on 7/15/16 to process the deposit refund. Ms. [redacted] called one week later (7/21) and was extremely rude to the staff so I told them to forward the call to me. She was extremely demanding and proceeded to tell me what I was going to do and how things would be handled and threatening legal action. I explained to Ms. [redacted] that we have a procedure to follow and while everything is handled at the property, I do not cut checks from our office. I told her I would follow up and as soon as we received the check we would notify her daughter and she could come and pick it up. I tried to explain to her the reason it has been longer than normal is because our staff was working with [redacted] to try and get her approved but the actual time frame from the date her application was cancelled, has not been that long, but she refused to listen to anything other than what she wanted to be done.  None of our staff, nor myself were rude to either [redacted] or Ms. [redacted] nor did we treat them badly in any way. My staff went out of their way and extended their own deadlines to try and help Ms. [redacted] qualify for the apartment. At this time, Ms. [redacted]'s refund has been processed and we will contact her directly to pick up the deposit.Thank you for your time[redacted] - Property Mgr.

Unfortunately in this circumstance, the work order in question took several times to repair, which is not uncommon in maintenance, especially with an older property. Because this leak has been previously repaired by another maintenance tech that is no longer working for Treehouse, I...

was unable to get any additional information regarding the past history of repairs that the resident has complaining about. When the problem was brought to my attention, I spoke with the resident regarding the issue, placed the work order and talked with maintenance about what needed to happen at this point. Maintenance immediately repaired the leak, cleaned up and repaired all damage from prior repairs, replaced the carpet padding in this area and had the carpet cleaned. This work order was originally placed on 3/14/16. The resident came in again on 4/12/16 to let us know the repair had failed and this area was leaking again. The repair was completed on 4/14/16. I do understand that repeat work orders are inconvenient and stressful to the resident when they have issues. We work very hard to take care of our residents and maintain the property. The office staff follow up with maintenance on any work orders that are not completed within 24 to 48 hours. Once maintenance turns in a completed work order, the office staff follow up with residents via phone and email and to confirm that the work order was completed to their satisfaction. They document the person they spoke to, the date and time of the phone call, print off the email and all of this documentation gets filed in the maintenance file for each individual unit. I have speak to the residents in unit 1007 a few times a month when they come in the office to drop off checks for rent and/or electric or other items of business and neither of them have ever approached me about being unhappy with maintenance, the property, the staff or myself in the way I have handled any of their situations. The property has an onsite office and manager as well as 24 hour emergency maintenance for a reason. We work diligently to take care of this property and our residents but if they bypass management all together and do not give me an opportunity to hear their concerns than nothing can be resolved.  If you need additional information or have any other questions, please do not hesitate to contact me via email or phone. Thank you for your time.