Treeium, Inc.

Initial meeting was very positive with Treeium Company Rep - [redacted]. The experience to get Solar Equipment was at first questionable for me. [redacted] was very helpful in helping me understand what I was getting myself into. When the work was scheduled, it was done timely and the work was very satisfactory. I would recommend this company to others.

Initial Business Response /* (1000, 9, 2015/02/04) */
Bathroom #1:
Bathroom was completed by [redacted] crew. Passed all inspections.
After discovering drainage issues by the customers we had contacted the city inspector to understand how it passed the inspections.
Shower pan needs to be...

redone.
Bathroom #2:
At first, Customer instructed [redacted] crew to install the vanity in the corner next to the wall, than customer asked the contractor to install it on center of wall.
The C.T. on the vanity is installed like the customers asked at the beginning.
Treeium told customer that they will correct position of C.T. with no extra cost once the 3rd bathroom will be done.
We've never got to this stage.
Electrical issues:
Customer had point out that the light in one of the bedroom does not operate right, they called an electrician that advised that the problem connected to the 2nd bathroom Treeium had remodeled.
Treeium came with an Electrician to discover where the problem is and found out that the problem was caused by an old GFI outlet in the garage.
Hardwood Floors:
After discussing all floors issues with customers, Treeium agreed to have their original installer to fix the floors, he came to give us a bid, and the fix was supposed to be done after 3rd bathroom but Treeium never got to this point.
Bathroom #3:
After discovering all 1st contractor mistakes that BTW were approved by the city inspector, we have replaced the crew and assigned a new project manager instead of the previews that got fired because of this project.
The new contractor and his crew demoed completely the bathroom walls, floors, plumbing, remove vanity and all fixtures.
We have changed the layout of the shower area according to customer will, new position to drain and shower fixtures, leveled the main floor and re installed the vanity.
We had to textured all walls few times until [redacted] got satisfied.
We bought all the necessary amount of tile to redo the walls and the floors.
We passed again all the inspection that city of Fremont had failed to handle.
Treeium were aware that [redacted] is not home during the week days and asked if it's ok to proceed and get approvals from [redacted] for our labor and she said Yes.
After Treeium installed all the shower area floor tile, [redacted] didn't approve so we re did it again.
We installed the wall tiles and for almost a week we didn't get any comments from customer, only after [redacted] came back she said that she wants us to re do all the tile work on the walls.
At this point, after [redacted] demanded that we will repeat the tile installation, we felt that no matter what we will do and the level of finish she will not be satisfied.
On 11/17/14 The project manager asked to meet with the customer in order to get to an agreement / settlement understanding the level of their impatience and lack of trust.
Customers were not open to understand the situation that we are willing to help / to solve the problems and told the project manager to leave and that they will file a complaint.
From that day Treeium had tried to contact the customer several time in order to solve the issues but customer refused to talk/meet with Treeium.
Thank You,
[redacted]

[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Email to be sent to [redacted] Singleton's direct email per her request via voice message on February 18, 2015.
Final Business Response /* (4000, 16, 2015/03/12) */
Hi [redacted],
Thank you so much for providing the response from[redacted]. At this point according to her response she believes that the cost to correct the items will be ~$20,000-$25,000. Although we dispute many of the items listed on her response, we are eager to close this file and get it behind us. With that being said, the open contract they have with us is $24,000, with expenses to date of $20,000 and $0 in payments from[redacted]; We are willing at this time to offer a walk-away, meaning we will not provide any more services to[redacted] and will consider the contract closed with no balance due; in return[redacted] will close all open complaints with Revdex.com, CSLB & Bond company as satisfied and consider the contract closed and accept work performed to date as-is and will file no adverse actions now or in the future against Treeium.
Warm Regards,
[redacted]
Director of Risk Management
Final Consumer Response /* (3000, 19, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are happy that Treeium represents that they are eager to close this file; however, their response and figures are factually/contractually incorrect. We do not agree with their response or request. Treeium's response illustrates their lack of attention to details, unwillingness to honor legal contracts, singular focus on their interest in getting money from us, and their lack of good faith with resolving this contract dispute.
Here are the facts. This dispute represents two legal written contracts (Contract #1: $23,500, Contract #2: $16,500, Contract Supplement #1: $2,450, and Contract Supplement #2: ($5,000)--Contract Total: $37,450). We have paid $24,500 total towards these expenses (we have proof of payment). Their suggestion that we have paid $0 is wrong: the damages exceed what is owed on the contract.
Outstanding contract balance is $12,950 for the completion of the full third bathroom. Treeium abandoned the contract. The bathroom is not nearly complete and, as stated, the permits have expired and their work was not done correctly (per 3rd party contractors, which deems it valueless). Our damages range from $20,750 - 25,750 (see shower/bath fixture detail in pervious filing).
Walking away, accepting their work "as is", or dropping our claims and complaints arising from this contractual dispute would put us at a significant financial loss and this proposed solution reflects a lack of good faith on their part. Our costs to repair our home that Treeium damaged (eg., hardwood floors, walls, ceilings, etc); replace the materials which they used, broke, or did not return (e.g., tiles, light fixtures, shower and tub fixtures, etc); and, have new contractors redo their substandard contract work (which [redacted] acknowledge in writing was "substandard" in Contract Supplement #2 on September 17, 2014) would require that we significantly accept a financial loss.
Bottom line, Treeium owes us money to repair our home, replace materials that they took or damaged, and to restore our bathroom to stand ready for another contractor to complete. Their figures are wrong and not reflective of legal contracts: their approach lacks good faith settlement.

I just wanted to say, I LOVE the work this company has done!!!! [redacted] was a helpful Production Manager walked me though the complete process. The workers on the house did a AMAZINGLY BEAUTIFUL job on the work done!!! They were ALWAYS on time & trusted my judgement on the tile, wood floors & marble counter tops! The workers even helped me pack up the house since I had school & work going on & couldn't do it myself. Treeium is even helping me finish the payments so I can finish paying for the job done. Yes, you will pay a little more for the work, SO WORTH IT FOR THE WAY YOU ARE TREATED!!!! They treat you like family. I would recommend then to ANYBODY who needs renovations!