Regarding Ms. [redacted]'s complaint...Let us start by saying that we sincerely apologize for what has happened, and it has always been our company's priority to satisfy our customers. There was an obvious misunderstanding between our salesman, [redacted] and Ms. [redacted]. It was our understanding that our...
salesman was in constant communication with Ms. [redacted]. (He had given her his work cell # to stay in contact with.) it wasn't until she had contacted our office that we realized what was going on. We have reimbursed Ms. [redacted] the $75.00 by check, and we have also taken other necessary steps to correct this problem so that it does not happen again. Thank you,[redacted]President Alpine Arbor Care, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have received their reimbursement check. I accept the check only because I altered my business schedules on 7 separate occasions. It is my hope that Alpine learn from this that they cannot simply not show up and not call a customer. Nobody has time for that nonsense, and I'd hate for their business to suffer because of one inconsiderate salesman.
Regards,
[redacted]
Regarding Ms. [redacted]'s complaint...Let us start by saying that we sincerely apologize for what has happened, and it has always been our company's priority to satisfy our customers. There was an obvious misunderstanding between our salesman, [redacted] and Ms. [redacted]. It was our understanding that our...
salesman was in constant communication with Ms. [redacted]. (He had given her his work cell # to stay in contact with.) it wasn't until she had contacted our office that we realized what was going on. We have reimbursed Ms. [redacted] the $75.00 by check, and we have also taken other necessary steps to correct this problem so that it does not happen again. Thank you,[redacted]President Alpine Arbor Care, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have received their reimbursement check. I accept the check only because I altered my business schedules on 7 separate occasions. It is my hope that Alpine learn from this that they cannot simply not show up and not call a customer. Nobody has time for that nonsense, and I'd hate for their business to suffer because of one inconsiderate salesman.
Regards,
[redacted]