Trees On The Move

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Trees on the Move started working with the [redacted] ’s in early April [redacted] worked diligently through their process which included multiple designs and working with their builder to pour the concrete After finalizing the design and including the concrete portion in the new scope of work, we worked with the [redacted] ’s to put a contract in place to accommodate their request to pay for the project over monthsAlthough this is not our policy, we agreed to the requestWe signed the contract on 5/5/ Signing a contract puts customers on the schedule We told them we were backlogged and it would be June before we could get startedIt rained out of days in June which put us behind even further Prior to starting the project we ordered the product that was stated in the contractThe [redacted] ’s changed the product after the contract was signed (which is not a problem), but we made a mistake and ordered off of the contract forgetting about the change The correct material was ordered immediately but unfortunately was out of stock and put on backorder [redacted] Concrete Products told us it would be weeks to receive the order but it actually arrived in weeks During the delay we continued with the landscape portion of the installationWhen product arrived we began the installation of the seat walls and fire pitThe [redacted] ’s noticed a difference in color and asked that we stop and look at the walls with themThe block was NOT two different colors-same color- but two different lots from the manufacturer [redacted] Products admitted to supplying us with two different lots of material, something out of our control [redacted] and [redacted] worked diligently with [redacted] for the quick resolution that was achievedTrees on the Move would never leave a homeowner to resolve an issue with a supplierIn this case, Mr [redacted] volunteered ***, [redacted] ***, and [redacted] met with the [redacted] ’s and ensured them that although there had been some challenges on the job that Trees on the Move is very proud of the years it had been doing business in SE Wisconsin and will not leave their project until they are completely satisfied [redacted] had offered some additional plantings for the front of their home as a courtesy for the challenges faced along the way but Mr [redacted] declined [redacted] delivered the new block at no cost and Trees on the Move removed the old block and installed the new Regarding the soil, soil was brought out to site and used for beds as is typical Some soil was scraped from back corner (unfinished grade) but had not been restored We had planned on completing this before we completed the project The miscellaneous stone in the mulch has been removed and will be looked at again before we leave site in case more has come up through mulch The cable was accidently cut by the crew and we were not aware this occurred or we would have informed the [redacted] ’s immediately As [redacted] statwill always make sure customer is 100% satisfied Trees on the Move has provided the [redacted] ’s with a 7’ evergreen, mulch for all of his beds, and buried drain tile at no charge.Mr [redacted] has created another punch list which we assured him would be completed prior to leaving the site Trees on the Move will complete over landscape projects from $1,to $500,this year alone and unfortunately there are some circumstances out of our controlAs a company we will not leave the site until the project is 100% complete per plan and contract

First I would like to apologize for the terrible lack of communication that you received from our companyThis is not how we do businessWhen we receive notice that a tree is not doing well or has died the original salesperson is to go to the job site and check on the treeIf the tree is found to be dead the salesperson is to write up the appropriate paperwork and get it into dispatch so the tree can be replaced I am sorry that Mr [redacted] did not take care of his end of things as this matter would have been resolved back in JulySince then, Mr [redacted] said he has since looked at the tree and verified that it is deadI have written up the appropriate paperwork and this tree will be replaced within the next weekAgain I want to apologize for all of the hassle and inconvenience that you have been put through

First I would like to apologize for the terrible lack of communication that you received from our companyThis is not how we do businessWhen we receive notice that a tree is not doing well or has died the original salesperson is to go to the job site and check on the treeIf the tree is found to be dead the salesperson is to write up the appropriate paperwork and get it into dispatch so the tree can be replaced I am sorry that Mr [redacted] did not take care of his end of things as this matter would have been resolved back in JulySince then, Mr [redacted] said he has since looked at the tree and verified that it is deadI have written up the appropriate paperwork and this tree will be replaced within the next weekAgain I want to apologize for all of the hassle and inconvenience that you have been put through