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Trembolex Ultra

3975 Jane St PO Box 21069, Toronto, Ontario, Canada, M3N 2K0

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Reviews High Risk Free Trial Offers Trembolex Ultra

Trembolex Ultra Reviews (%countItem)

Ordered trial bottle for $4.95. Several weeks later get notice from bank that my debit card got charged $89.95. I never ordered another bottle, the company took it upon itself to charge me. I called company to stop any orders to my house no more bottles to be sent. They said they would only refund 60% of my money ***. Asked I should get all of it back since I never ordered the bottle that they charged me for. The person I talked to than hung up.

Desired Outcome

Refund all my money and no more charged to my credit card. Stop sending me item I never ordered

On July 19th, I ordered a free trial and was only to pay shipping costs. Two days later, I was signed up for some heath magazine and my debit card charged 17.11, without my authorization. I called and complained I did not sign up for any magazine or any other products. After several minutes of trying to sell me other products, they gave me a cancellation number and said a full refund would be returned to my account within 3 to 5 business days. I never received a refund, but some *** gift card to another vitamin website via email with my cancellation number. On August 2nd, my debit card was charged $89.00. I called and talked to three different individuals who offered me a partial refund and couldn't only tell me that my original refund of $17.11 was sent via an "e check through my email". this was never sent and when I checked with my bank, because I was very skeptical, they said such a thing does not exist. All three people hung up on me at various points of me questioning the validity of their company and pressing them on the $17.11 refund. Only, after I told them I was contacting the and disputing this with my bank, did they all of the sudden do an immediate reversal of the charge that they said would take 7 to 10 business days. They also said that if I disputed the charges with my bank, they would make sure all charges were not cancelled and they would submit full payment, *** Not to mention, the product does nothing and doesn't work.

I ordered a trial product from this company. The initial order was for a Trial of Trembolex ultra and the company added multiple other items to the order. Then about one month later the company ran two different charges to my debit card, one for 88.97 and another for 89.97 and no product was ever received. Both were not authorized. Being this is the second time they charged items not authorized I called my bank and cancelled that debit card and filled a dispute. The bank returned verdict and stated that the charge was unfortunately a valid transaction and funds could not be recovered. I called Trembolex customer service three times and each time told me my since I disputed the transaction my "store account" was closed and I had to take it up with my bank. I then proceeded to tell them that the funds were already released to them and so I asked for my product since I could not get my money back. Their response was the same that my account was closed and there is nothing they can do and I have to take it up with my bank. Oddly enough this is the exact same response from all three different people I talked to like its a canned statement. While I doubt I will ever see my money or the product I just ask that you flag this company with unethical business practices and failure to provide products. Thank you

Desired Outcome

Refund Either a full refund of my money or shipment of both products I was charged for.

Trembolex Ultra Response • Mar 15, 2018

REGARDING CASE#: *** - ***
To Whom It May Concern:
Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.
We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.
The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.
After reviewing the customer account; it appears that the customers product was delivered to the address provided to us and the tracking ID is XXXXXXXXXXXXXXXXXXXXXX. We have also issued the customer the following refunds in the interest of amicable resolution:
03/09/2018 - Refund check issued - $4.97 - Order ID XXXXXXX
03/09/2018 - Refund check issued - $5.97 - Order ID XXXXXXX
03/09/2018 - Refund check issued - $89.97 - Order ID XXXXXXX
03/09/2018 - Refund check issued - $88.97 - Order ID XXXXXXX
Refunds checks have been mailed to the address we have on file. Please allow 10-14 business days for these refunds to arrive. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine.
Dispute Resolution Agent

Customer Response • Mar 16, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
I do except the terms of this response so long as refund is truthful and received within the stated time frame to arrive no later than 03/24/2018

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Address: 3975 Jane St PO Box 21069, Toronto, Ontario, Canada, M3N 2K0


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