Tremcar West Inc.

Initial Business Response /* (1000, 5, 2016/07/25) */
Contact Name and Title: TIM / SHOP MANAGER
Contact Phone: XXX-XXX-XXXX
TO WHOM IT MAY CONCERN,
I FEEL I SHOULD START BY STATING THAT SAID VEHICLE WAS NOT "DROPPED OFF BY THE CUSTOMER" IT WAS IN FACT TOWED IN TO OUR FACILITY BECAUSE OF THE
OVERWHELMING BANGING AND KNOCKING THAT THE ENGINE WAS MAKING, THE CUSTOMER WAS ADVISED THAT THE REPAIR ON THE TIMING CHAINS WOULD BE AROUND TWO GRAND, I SPOKE WITH THE HUSBAND ON SEVERAL OCCASSION AND ALL WAS FINE, OR AT LEAST I FELT AS IF THEY WERETHE TIMING KIT THAT THIS OLDER VEHICLE NEEDED WAS IN FACT ON NATIONAL BACK ORDER SO IT DID TAKE MORE TIME THAN EXPECTED TO GET THE PARTS IN HANDWHICH THIS WAS ALSO TOLD TO THE HUSBANDAFTER ABOUT WEEK THREE I WAS GREETED IN OUR FRONT LOT BY A LESS THAN NICE LADY, I HONESTLY HAVE NO IDEA WHO SHE WAS BUT SHE WAS VERY HATEFUL RUDE AND DISRESPECTFUL TO MYSELF AND MY EMPLOYEETHIS WAS ON A SUNDAY (SHOP IS CLOSED) SHE WAS MAKING DEMANDS TO BE LET IN THE BUILDING TO SEE THE VEHICLE, SO NO BODY HAS SEEN THE VEHICLE YET TO KNOW WHAT HAD OR HAD NOT BEEN TOUCHEDTHE FOLLOWING MONDAY WE COMPLETED THE ENGINE TEAR DOWN AND FOUND A LOT MORE DAMAGE THAN ANY OF US HAD PRESUMED WED SEEI OF COURSE CONTACTED THE HUSBAND AND ADVISED THEM THAT WITH SUCH A LARGE REPAIR BILL I WOULD NOT RECOMMEND TO DO THE REPAIR ON THIS ENGINE, TOO MUCH AT STAKETHEY REQUESTED THAT I PUT THE ENGINE BACK IN THE CAR INTO ORIGINAL CONDITION, I OFFERED TO DO THIS BUT ADVISED THE CUSTOMER THAT THEY WOULD BE CHARGED FEES FOR LABOR INVOLVED ALREADYIS THE ORIGINAL LABOR COST, I AGREED TO LET THE CAR GO FOR DOLLARS THE WAY IT WAS AND ANOTHER HUNDRED IF THEY WANTED THE ENGINE PUT BACK TOGETHERVERY REASONABLE CONSIDERING THE DAMAGE TO THIS VEHICLE WAS OF NO FAULT OF OURSWHAT WE HAVE IS CLEARLY SOMEBODY WHO DOESNT SEE THE WORK WE HAVE PUT IN ALREADY AND ALSO DONT SEE THE VALUE OF THE ESTIMATE THEY WERE OFFEREDCUSTOMER HAS BEEN CONTACTED AND I WAS WAITING FOR ONE OF THEM TO COME IN AND PAY THE BEFORE WE PUT THE ENGINE BACK TOGETHERWE HAVE ALREADY LOST ENOUGH FROM BEING THE NICE GUYANY MORE QUESTIONS FEEL FREE TO CONTACT ME ANYTIME