Trend Setters' Academy of Beauty Culture, Inc.

Please excuse the timing of this response I had a surgery procedure that delayed me being able to get to my office and submit this correspondence in a timely mannerMr***, is the owner of a one-bath room condominium at the *** Complex at the above note addressWe repiped his unit on February 23rd, using Copper pipe & fittings replacing the existing potable water system of Polybutylene plastic pipe & fittings which was proven defective and taken off the market (illegal to purchase and install) We received the Revdex.com correspondence on 11/17/at 3:PM, I immediately tried to contact Mr*** at approximately 5:PM leaving him a message on his Voice Mail to return my call to which he did the next day to which I immediately scheduled my Project Manager to make any repairs to Mr*** at no charge to Mr***Mr*** as reported by the Peerless Project Manager after the repairs had been made stated that he would be contacting the Revdex.com and withdrawing his Complaint letterMr*** had three items he asked us to investigate*** *** above his front doorThis was a loose pipe connector that was repairedDripping sound above the sink toilet/sink area appearing to come from the ceilingThe ceiling was opened up and there was no leak found Additionallywe installed a water line for his icemakerAt no additional chargeThe issue was raised about the price that Mr*** pa id for his Copper repipe & Drywall Repair three years after his unit was repiped of $5,vs$that he had heard from another condo owners in this complexAdditionally, first floor units are priced higher because all of the piping for the first & second floor units are in the first floor units ceiling The prices over a 4-Year period that we were and still are repiping these units only varies with the price of Copper which goes up and down depending on demand and most importantly whether the units are first or second floor unitsFirst floor units are much more difficult to repipe and use about double the amount of CopperMr*** and his father agreed and accepted the price of $for the repipe we performed in To raise this issue after several years is totally ludicrous with a almost three year old contract as the basis for this complaintThis is a complex of about condo's that the original builder had his plumber install a defective plastic water piping & fittings we are still repiping the units in this complex as they fail on a individual basis, to date we have repipe about plus units.Without any complaints or issues since after we were selected by the *** Board of Directors as the preferred Contractor With respect to Mr***, my last contact with him was on 10/during which he raised the issue of a banging sound in his ceiling to me I asked that he call my office and we would schedule a repair I did tell him that if the issue was not related to our installation of his water lines there would be a service charge to which he stated he would call my office and make and appointment I had stopped by the condo next door to Mr*** checking on my employees who were investigating for the owner for his insurance submittal (also a repipe customer) where the toilet from the 2nd story unit above was draining into the unit belowThank goodness; I was not the original plumber for this complexMr*** did not call my office but instead choose to submit his complaint letter to the Revdex.comPeerless Plumbing Company has been in business since to date this company has repiped over 9,commercial, residential & condo units with without receiving this kind of correspondence by a customerThere are numerous venues where contractors can be investigated prior to Signing a contract but almost none where contractors can check out potential customers with respect to numerous issues that we encounter everydayI do not respect the Revdex.com for accepting complaints without any investigation or verification of the information submitted, especially when I pay the Revdex.com every year and not the complainantsThey can make any claims they want without respect to being challengedIn my opinion we contractors are guilty without any recourse as the complaints correspondence is filed without any respect for veracity of the submittalI have submitted this file to my lawyer for review & my company's education as we go into our 31'year of businessI request a formal meeting with a senior Revdex.com person to review this situation and find out what I have been paying for all of these yearsRegardless, Mr*** is or should be a happy man or should be, my company responded immediately and resolved any and all issues at our expense none to Mr***Mr*** had the audacity recently to ask if we would do additional work for him "removing & replacing a bath tub in his unit to which I Politely refused

Without any complaints or issues since after we were selected by the *** Board of Directors as the preferred Contractor With respect to Mr***, my last contact with him was on 10/during which he raised the issue of a banging sound in his ceiling to me I asked that he
call my office and we would schedule a repair I did tell him that if the issue was not related to our installation of his water lines there would be a service charge to which he stated he would call my office and make and appointment I had stopped by the condo next door to Mr*** checking on my employees who were investigating for the owner for his insurance submittal (also a repipe customer) where the toilet from the 2nd story unit above was draining into the unit belowThank goodness; I was not the original plumber for this complexMr*** did not call my office but instead choose to submit his complaint letter to the Revdex.comPeerless Plumbing Company has been in business since to date this company has repiped over 9,commercial, residential & condo units with without receiving this kind of correspondence by a customerThere are numerous venues where contractors can be investigated prior to Signing a contract but almost none where contractors can check out potential customers with respect to numerous issues that we encounter everydayI do not respect the Revdex.com for accepting complaints without any investigation or verification of the information submitted, especially when I pay the Revdex.com every year and not the complainantsThey can make any claims they want without respect to being challengedIn my opinion we contractors are guilty without any recourse as the complaints correspondence is filed without any respect for veracity of the submittalI have submitted this file to my lawyer for review & my company's education as we go into our 31'year of businessI request a formal meeting with a senior Revdex.com person to review this situation and find out what I have been paying for all of these yearsRegardless, Mr*** is or should be a happy man or should be, my company responded immediately and resolved any and all issues at our expense none to Mr***Mr*** had the audacity recently to ask if we would do additional work for him "removing & replacing a bath tub in his unit to which I Politely refused