Trendsetters

Ms*** enrolled in July She and her parents completed a FAFSA which resulted in her being eligible for Title IV fundsShe and her parents used PIN's in order to do thisShe signed a MPN (Master Promissory Note) online for the Federal Direct Loan program using said PINIt was linked
only to her address and email addressThe school does not have access to students and parents PIN'sShe signed a statement agreeing to not misuse the Federal Direct Loan fundsShe received a $scholarship from Trend Setters and a $scholarship from MANACHer balance of $8,was paid by Federal Direct LoansShe received an overage check for $1,bringing her loan total to $9,The loan amount is not calculated by the schoolIt is calculated by the need shown by the family on the FAFSALiving expenses are included in the cost of attendance and funds are disbursed based on need not met by the expected family contributionWe never received a payment from her parents other than the $application feeThe statements made about personnel are simply not trueThe statements made about Trend Setters being in trouble with the IRS are simply not trueI have held this position for nearly two years and have never spoken to or heard from Ms***

Good afternoonThis is in reponse to Mr*** complaint that were are trying to scam him out of money
Mr *** called our company to set up tv with Directv and internet bundling with *** internetAs a retailer, our process is to take down the customers information and
enter it into the sercure site of the particular provider the customer wished to go with(We also do Dish Network and HughesNet internet)Each company has their own rules as to when they take the money out of the customers acctSome are designed to only be autopay and some can be selected by the customer to be autopay or notIn Mr*** instance, both companies required autopay, which was explained to him at the time of his inital callSome companies also have their own policies on weather the money comes out immediately or if it comes out the day of the actual installation once the equipment is activatedIn Mr*** instance one company (***) pulls the money, which was a setup fee, out as soon as we run the credit check on the customerDirectv does not pull out the money until the equipment is activated
Mr *** called our office on March 28th to cancel his appointment with "the company that pulled the money out of my account without me knowing it"We cancelled the order with *** and were told by the retailer services (our customer service dept) that it could take 3-business days to get the money refunded to the customerHe then called again on Monday March 31st to again ask us to cancel the orderWe assured him that it was cancelled and reminded him that it could take up to 3-business days to get the refund back(I am not sure of the exact time on the 28th that we made the call to cancel the order and it may have been at the end of business day for the department that takes care of the refunds.) At the point that we contact *** to cancel the order, it is out of our hands as to when the customer gets his money backMr*** called back on the 5th of April yelling at me as to where his money wasI tried to calmly explain to him that I would need to call the retail services again to find out what was going on. They advised me to have the customer call the customers customer service number to work out when he would get the money backI called Mr*** to expalin this and he did nothing but yell at me about scamming him and that he would not call the customer service numberThat we could do thatI also tried to expalin to Mr*** that it was business days and the we were only on possibly day Again, I do not know when the refund was processed by ***He did not want to hear any of this and proceeded to get very beligerant with me
Unfortunately, as a retailer, and due to privacy laws, the company (***) will not talk directly to me about a customers bill, refunds, or anything else that is covered under privacy lawsAs we are only a retailer, we do not have access to some customer information once they are entered into the Companies databasesThe customer has to call them directly. I feel that Mr*** is the type of person who does not hear the entire conversationHe only pick out the parts that he wants to hearTherefore, he did not listen when he was told that the companies require autopay, how long the refund would take, that he would have to call them to expedite the refundThis is possibly a case of buyers remorse and he wanted an immediate refundUnfortunately, that is not the policy of ANY of the companies we work with
In addition, Trendsetters has not charged Mr*** ANYTHINGThe only charge that he has had was directly from *** for his setup fee. Again, this will be refunded directly to Mr*** from ***We owe him nothingThank you

In fact, we are NOT responsible for what the main companies we deal with has for policies. That is THEIR policy and isso governed by privacy laws. We sign on with them as a retailer (similar to a subcontractor) and are bound by rulesalso. We went through the correct procedure that [redacted] requires of us to stop the order. Beyond that, we cannot doanything about expediting the refund due to the customer. Mr. [redacted] was told that we contacted [redacted] to stop theorder and how the refund process worked and goes from there, which included waiting 3-5 business days. In addition,Mr. [redacted] stated that the company ([redacted]) "pulled" the money from his account after he cancelled, which is untrue.They withdraw the money out as of the day that we run the credit check as per their policy. As, WE told Mr. [redacted] onthe phone on the first day he called us (Friday), it would take 3-5 business days to get the refund (as per THEIRbusiness rules and after verification by our representative with [redacted]). Mr. [redacted] also reported that he spent a whole day trying to get his money back and that it was only when he contacted the Revdex.com, that anything was done. Also,untrue. On the 5th business day, Mr. [redacted] contacted my office 1 time to find out why he did not have the refund. Hewas told I would call him back after I researched for him. He called back while I was on the phone with ourrepresentative. I called him back as soon as I knew anything. We spent a total of maybe, 30 minutes on the phone nota whole day. I was not even able to tell him that he would probably get the moneey back that very same day becauseof him yelling at me and hanging up on me. As Mr. [redacted] cancelled on a Friday, most likely the refund did not getprocessed by [redacted] until Monday at the earliest, therefore making Friday the 5th business day. Since Mr. [redacted] claims that nothing was done until he contacted the Revdex.com, I would like to once again point out that Mr. [redacted] called the Revdex.com onthe 5th business day also. The process of the refund was already in play at that time. Mr. [redacted] needed to have some restraint in waiting for his refund for the requisite 5 business days.
It is unfortunate that Mr. [redacted] feels the need to try to make an extra buck off of us by distorting the facts, dates/ andwhat was said. We found Mr. [redacted] to be very difficult to deal with and we found that he does not listen completely towhat is being said. In the future, he may find that he is better served by gOing directly to the company he wishes to deal with/ and cut out the middle man. Mr. [redacted] is also trying to distort the time frame that he supposedly had to spend on getting his money back in an attempt to try to get extra money not due to him.
We included all of the dates, fact from our point of view/ and detail that we did, not or argue semantics, but to showthat there is, in fact a process, that must be gone through when you cancel a service. Since we were not the ones whopulled the money out of his account, we are not responsible to pay it. It is not in our bank account to refund. It is in[redacted]s bank account, and therefore must be refunded by the company that has his money. If we had been the onesto pull the money from his account, we would have been the ones to give him the refund. Again/ we are not required to pay this person ANY amount of money as he has already gotten refunded by [redacted] for the amount that they deducted from his account.)

My complaint is that Trendsetters are not accountable for what the other company does. They other company withdraws funds from your account after you cancel the service. When you call  Trendsetters they just tell you. You need to contact they other company to get your refund. They past the blame on the other company. Trendsetters needs to be more up front and need to let the cosumer know about any transaction that are needed. Plus Trendsetters needs to change how they operate on funds that need to be refunded. I spent an afternoon trying to get my money back. Not until I contacted the Revdex.com they responded in getting my refund. instead of waiting 8-10 days. I think Trendsetters should pay for my trouble.
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