Trendsource Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. There was a misunderstanding bc as the first one was to be completed on either sat or Sun then I assumed the 2nd would be the same and assumed she put it on Sunday so that the  report just had to be in by Sunday still assuming I could so it either day just like the first one. So that was the misunderstanding. Had I known that I didn't have either day to do it I would have completed it on Sunday. 
Regards,
[redacted]

[redacted] was initially assigned a project for Sat 3/10 - Sun 3/11 and did not complete it as scheduled. She was asked if she could try again the following week and responded, "Ok so we are good for sat or Sunday same times next week" to which the scheduler replied "ok I'll assign...

you for Sunday." [redacted] responded with, "Ok thanks." This project was scheduled for Sunday, 3/18 ONLY, but [redacted] completed it on Saturday 3/17. As that was not a valid shopping day in the program and was not the scheduled project date, we were unable to report her data to the client. The scheduler, [redacted], did respond to her message within one business day to explain this. Due to the project being completed outside the required schedule date, we could not bill the client for the project. The conversation between the scheduler and [redacted] is attached. Although we were unable to use the data or bill the client for this project, we will pay [redacted] to resolve this matter. Payment has been issued and will be processed today.