Trenor Motors

Complaint# [redacted] 'Trenor Motors, Inc.- Chevrolet-Buick-GMC' via Info ([email protected]) Fri, 03/11/3:pm In response to Mrs [redacted] My name is Dale D [redacted] I am the service manager at Trenor Motors, incIm am the one that quoted the transmission replacement to the [redacted] of $ plus tax [redacted] called me and told me they were having their Saturn Outlook towed to us to have the transmission replaced an that they have had the vehicle to another shopWhen Trenors received the vehicle on 2/22/2016, I went out and retrieved the information from the vehicle an wrote an invoiceMy technician then confirmed after looking at the vehicle that it did need a transmission, as it was towed to the dealership with the transmission removed an other parts in the back of the vehicle in a box Trenors then order a transmission after calling Mrs [redacted] an retaining a dollar deposit on a no returnable parts On or about 2/24/Trenors received the parts to repair the vehicle an proceeded to repair the [redacted] vehicle, but there were many missing nuts and bolts the engine knock sensor was damaged an could not be reused so Trenor absorbed the cost of the sensor which was $60.64, After completion we discoerved that the wiring connector for the TCM was broken, I then called [redacted] and informed her about the cost and time delay because of having to order the parts.We received the parts the next day 2/26/the technician also had to transfer several wiring terminals from the old to the new oneAs a result of receiving in a box an missing parts the technician retrieved from his tool box that the customer was not charged forWe also absorbed the price of the engine knock sensor $TRANSMISSION WIRING CONNECTORS $ 25.76, 1-SEAL $9.48, 1- NUT $4.79, The final bill still only totaled $plus tax as a result of reduction in the labor charges to offset the additional parts and repairs neededI talked to the technician again this morning, he assured me that he did not have the steering tie rods loose and that the steering gear at the firewall was able too support the engine cradle without removing it to reinstall the transmissionmaybe Trenor s should have caught the loose tie rod but again Trenors did not do the original dis-assemblyThen after learning about the loose tie rod we had the vehicle towed to Trenor at no cost again to the [redacted] , Trenor replaced the tie rod at no cost to the [redacted] As for the transmission fluid spilled in the rear of the vehicle, this was done by who ever had the vehicle before the vehicle came to Trenors, I did tell [redacted] about the fluidTrenors feel bad about the situation but felt by absorbing these additional cost of repairs that Trenor did everything ethical and in a professional mannerIt is also Trenors shop policy that we normally, don't make repair on vehicles that have been disassembled by someone else, this making it vary difficult for missing parts and reassemble Sincerly Dale D [redacted] Service manager Roger T [redacted] President Trenor Motors, IncChevrolet-Buick-GMC Scioto StUrbana, Ohio www.trenormotors.com Toll Free # ###-###-#### Fax# ###-###-####