Trenton Heating & Air Conditioning, Inc.

To whom it may concern, We installed a system for this customer on 10-10-2016.  It was installed during a construction period when the home was being renovated which there were still holes in the walls and cracks in the basement foundation allowing water to leak in to the basement.  We returned on 2 occasions for a complaint of high humidity in the home and we went to out "free of charge" to try to see if there was a problem with their system.  Both times the system checked out fine however we attempted to adjust the system to try to solve their humidity situation which included rewiring their thermostat to make it run differently to see if that would help their situation.  We are finding out now since they did not call us, to let us know that the wiring configuration did not work for them and the new company was called in claimed it was wired improperly.  We dispute the wired improperly situation since we did not have an additional chance to resolve the situation.  Also at the time we returned on our checkups the house was still in an unfinished state and there were still holes in the drywall which could affect their system.  We have not gotten to see the system or the home after it has been completed and now we are unsure what the system looks like now that they have had another company servicing it.  It also sounds like from the complaint that the new company also has not solved their situation.  We will forward their situation to the [redacted] distributor to see if they can help with their situation.  We still believe the system was working properly the last time we saw the system.  Also the customer never paid us a service call for any additional trips we made to their location, they also did not pay any extra to us for an extended warranty because the system comes with a factory 10 year parts warranty as long as the owners live in the home and the additional service call they paid for another company to inspect their system is at their expense because if they would have called us it would have been preformed free under warranty.  And on one final note is the float valve alarm they mentioned the other company suggested is an option and if the customer would have wanted that option then we would have happily added that option to their original install.  Thanks, Trenton Heating

To whom it may concern,                 It seems we have been reported again before we had a chance to solve the situation.  We attempted to repair their situation for free when it was not our situation to solve because their installation only included the equipment warranty not their ductwork.  The system was installed over a year ago and the customer has had several other people not from our company access their attic and their ductwork.  Plus with the situation of their registers being taped shut which could have put extra pressure on the ductwork so we have concluded that this situation is not our responsibility to repair under warranty.  Our previous two attempts to solve their situation has not been satisfactory to the customer due to the reports they continue to submit to the Revdex.com.                However, we are willing to repair and/or replace their ductwork but it will be for an additional charge.  If they are willing to have us repair it or have the other company perform the repair then that will be their choice. ThanksTrenton Heating & Air Conditioning, Inc.[redacted]

I called Trenton Heating and asked them to give me an estimate of how much it would cost to fix the furnace.  They have not called me back with the estimate.  We feel that the furnace problem is a detriment to our heath, blowing insulation from the attic into our home. Since Trenton has told us on two separate occasions that was nothing wrong with the furnace installation we don’t feel like they would do an adequate job of fixing the furnace connections anyway, so we contacted a different company that came and fixed the problem.  We do not recommend Trenton as a company to install a furnace.  We also believe that the report they sent to Revdex.com was not strictly accurate.  This matter is solved though.