Trentuno Limited Partnership

Review: Savoy at 2505 Wisconsin Ave NW Washington, DC 20007 in the Glover Park neighborhood has the worst customer service I have ever dealt with. I was mistreated and abused by the staff whose name was [redacted].

I checked in a room on the 5th floor on Nov 21, 2013. The heater didn’t work. I ended up staying in a room that was a whole 50 degrees with no heater. However, the worst part was the horrible outrage and psychotic reactions that I got from the Savoy staff, [redacted]. The staff was abusive and irrational.

When I checked into a room with a broken heater, I waited for about an hour to see if it turned on and then made a call to the front. The staff, [redacted], answered the phone. I asked if she could send someone over to fix the heater. She told me that the hotel never had the heater problem before and it would turn on eventually. She then told me there was no one to fix it and there was extra blanket under the TV (I later searched the room but did not see any blanket under the TV nor in the closet). I then asked to move me to a different room on the same floor. She said there was no available room on the same floor.

I was tired from the flight to move to a different hotel. I also had an early morning meeting next day and couldn’t afford to waste any more time. So I told the manager that I was willing to stay in the room as it was already too late in the night and just asked her to notify the manager. She refused to do this and said she would contact the maintenance instead. I explained that it would be important to communicate the heater issue with the Savoy manager. For some strange reasons the staff, [redacted], started reacting irrationally and straight out yelled at me on top of her lungs. She yelled out her first name repeatedly and rambled on why maintenance people are same as managers. I tried to stop her rambling and yelling by interrupting but couldn’t stop her screaming over the phone. She continued yelling at me for a few minutes. I could not believe how the staff was behaving and hung up. I waited to see if she came up to my room and apologize. It never happened.

I could barely sleep. When I checked out early next morning, I talk to another staff and asked if there was any manager that I could talk about the night before. I got a business card of [redacted] but no one made him/herself available to discuss the horrible mistreatment that I dealt with.

Bottom line. The heater didn’t work when it was 35 degrees outside. The staff did not respond to complaint. The staff, [redacted], yelled at me, rambled on and screamed over the phone. After all of that horrible experience during the night I expected manger would show up to apologize or at least make him/herself available to talk, but even when I checked out no one was available nor acknowledged that issue. I opened a formal complaint on Revdex.com about the outrageous, psychotic behavior of the staff, [redacted].Desired Settlement: Please provide a written apology from the hotel president and the staff member. Please provide a rationale of the followup action to address the issue. I also request a full return of the charge.