Treo Community Management, Inc.

We asked on separate occasions if there was anything such as this from our representative with the HOA and we were told there was not Even though the seller did not disclose this to us, the HOA was not truthful or made statements in error Since I feel like we did our due diligence in
investigating before purchasing the house with both the seller (the bank that foreclosed on the property) and the HOA I feel like we were failed by both parties Since the response is nothing other then you will pay the $I will be very active in letting others know what has happened and the response that we received
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We at Treo Management perform our management duties as specified in our management agreement with the communityWe perform site inspections and recommendations to the Board on a weekly basis and are continually following up with vendors in regards to improvements that need to be made on the
community and what items need to be corrected to meet the expectations of the owners and the contract terms Owners must understand that Treo Management cannot make decisions on behalf of an Association, as we have no authorityWe must gain authorization on all expenditures and contracts from the Board of DirectorsOnce those decisions are made from the Board of Directors, Treo Management can execute such decisions.We would love to replace bark every year, have someone to pick up garbage every day, etc... but the budget will not allow for it nor has the board approved it.We provide pertinent information on the East Town webpages located at www.treoproperties.comThis webpage contains financial reports, meeting minutes, governing documents, etcEvery owner has been given the link and the password to access this page on multiple occasions and we gladly provide the password to any homeowner at requesting it at any timeIn regards to annual meetings: Treo Management cannot hold an official annual meeting without board representationWe have tried scheduling it with the Board with no success***, we will gladly hold an informal question and answer meeting at any time to review concernsIn regards to violations: When a violation occurs that is against the governing documents, we will certainly contact the owner via phone or email as a courtesy before we send a formal notice out to try and cure the wrongful actWe feel that this promotes better communication rather than receiving an enforcement letter in the mail right off the batMost of the time we feel that owners are not malicious in their behavior, but rather may not be educated about the rules. This is where our phone communication and emails can be of great service educating them If the violation is not cured within hours, we will send formal notice via mail to the owner of the unitIf the behavior or issue continues to be of concerns, we do fine owners based upon what the Condominium Act and the Community Association Act allow an association to fine based upon those laws for continuing and non-continuous violations as well as the fine schedule within the governing documents

In response to the complaint filed by Mr. [redacted] - He called into our office explaining that there was mold in his closet. Nothing about an active leak. He was advised that the interior closet he is referring to is part of the unit and the owners responsibility. We asked him if he had gotten a...

plumber out to see the root cause of the issue at which time he hung up on my manager.Mr. [redacted] then started sending emails to another manager indicating a "leak" was going on.  At that point, Our managers indicated that it sounds like a pipe within his unit and advised him that those pipes are unit owner responsibility and that the HOA advises him to get a plumber.  Mr. [redacted] then indicated that a plumber went out and it was HOA responsibility. During these email exchanges, we talked to his wife on the phone and she indicated there is not a leak whatsoever and that [redacted] was mistaken. She indicated that she believed there was a leak in the fire riser room at one time and that there is now mold growing in her closet. We then went and looked at the fire riser room next to their unit and there was no standing water, but there were signs of a past water leak. At that point, we called maintenance and that SAME DAY they went into the fire riser room and scheduled time with the owner to remediate any issues as a result of a possible past leak. However, with all due respect - there was no active leak as [redacted] advised. Secondly, Mr. [redacted] MUST understand that we do not set the budgets for the Association, the BOARD OF DIRECTORS does. The budget contains fixed costs and when costs go up by service providers, unfortunately they must be passed down to the owners. Lastly, the large part of the increase in dues was to become compliant with the state law in regards to reserve funds being collected for the future replacement of goods. Lastly, Treo walks the property weekly to review any issues with contracted service providers and in regards to some dry spots in the lawn, with a property that size and with the hot heat there were some dry spots that were addressed immediately with changing heads, adding more time to the clocks, etc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

First of all, this owner contacted our office on November 28, 2017 regarding the Developer removing his parking stall. Immediately, we contacted the Developer via email and have continued to send emails regarding this issue daily to  to see what the reasoning for the removal was, when it would...

be restored and whether or not we could provide this owner another stall in the community for the time being. Please understand that Treo in no way is affiliated with the Developer, who also is the Board of Directors for the community. Unfortunately, all decisions on behalf of a community MUST be made by the Board of Directors for such corporation. We finally were able to get a response from the Board/Developer on December 14, 2017 and they agreed to allow this gentleman to park in a separate stall until his stall is restored. This information was provided to the owner. Please understand that Treo does not construct or have anything to do with the Developer or the construction issues that may arise. We do our best to relay concerns to the Developer to have them remedy potential issues, but we are not the same company and have no jurisdiction over them.

In response to the complaint, on August 17, 2017 at 6:18 pm Mrs. [redacted] emailed our manager indicating that roadwork was being done on the public street and wished that she could park within the boarders for free of charge. Our manger responded to her on August 18, 2017 at 9:20 am (less than 24 hours...

from the inquiry) that "she was happy to send this request to the board for their review/approval. "On August 18, 2017 at 5:41 pm Mrs. [redacted] asked "When is the next board meeting." On August 21, 2017 at 10:36 pm our manager responded indicting "The next meeting is 9/21 at 7 pm. We meet at the Clubhouse. When the board discussed the request to allow parking in the community while the city works on the surrounding roads they decided to not allow it. Parking is such an issue in the community that they felt like if they allowed people to park in the visitor for a while, it would take twice as long to get it cleaned back up. I am sorry this is not the answer you were wanting."Mrs. [redacted] has been responded to in a timely manner, but she must understand that Treo does not make any decisions on behalf of the community. There is an elected Board of Directors made up of homeowners within the community that make the decisions. Treo Community Management is onsite weekly doing thorough inspections and our office has always been in Sandy. Treo Rentals and Sales used to manage the property as most of the community was within a rental pool. However, it was moved to Treo Community Management two years ago, which is an entirely separate management company and we only manage HOA's.In regards to the property and building conditions, all items are scheduled within the reserve study and put on a plan to ensure they are timely replaced. The budget was approved at $160.00 by the Board of Directors to meet the monthly expenditures for the community and to allocate adequate funds into the reserve account to meet State Law in an effort to minimize special assessments in the future.  Treo has an obligation within our contract to enforce the governing documents, thus resulting in a friendly reminder to Mrs. [redacted] on 09.12.17. There was no fee added to Mrs. [redacted]'s account ledger. Lastly, all monthly financials  (Balance Sheet & Income Statement) and meeting minutes are placed on the community webpage at www.treoproperties.com. Mrs. [redacted] has access to this site and at any moment she can download a copy of the financial reports. If she has concerns regarding them, she can certainly contact our office. Again, as a reminder - The Board of Directors is the decision making body for the community elected by the owners.