Treo Community Management

First of all, this owner contacted our office on November 28, regarding the Developer removing his parking stallImmediately, we contacted the Developer via email and have continued to send emails regarding this issue daily to to see what the reasoning for the removal was, when it would be restored and whether or not we could provide this owner another stall in the community for the time beingPlease understand that Treo in no way is affiliated with the Developer, who also is the Board of Directors for the communityUnfortunately, all decisions on behalf of a community MUST be made by the Board of Directors for such corporationWe finally were able to get a response from the Board/Developer on December 14, and they agreed to allow this gentleman to park in a separate stall until his stall is restoredThis information was provided to the ownerPlease understand that Treo does not construct or have anything to do with the Developer or the construction issues that may ariseWe do our best to relay concerns to the Developer to have them remedy potential issues, but we are not the same company and have no jurisdiction over them

In response to the complaint filed by Mr [redacted] - He called into our office explaining that there was mold in his closetNothing about an active leakHe was advised that the interior closet he is referring to is part of the unit and the owners responsibilityWe asked him if he had gotten a plumber out to see the root cause of the issue at which time he hung up on my manager.Mr [redacted] then started sending emails to another manager indicating a "leak" was going on At that point, Our managers indicated that it sounds like a pipe within his unit and advised him that those pipes are unit owner responsibility and that the HOA advises him to get a plumber Mr [redacted] then indicated that a plumber went out and it was HOA responsibilityDuring these email exchanges, we talked to his wife on the phone and she indicated there is not a leak whatsoever and that [redacted] was mistakenShe indicated that she believed there was a leak in the fire riser room at one time and that there is now mold growing in her closetWe then went and looked at the fire riser room next to their unit and there was no standing water, but there were signs of a past water leakAt that point, we called maintenance and that SAME DAY they went into the fire riser room and scheduled time with the owner to remediate any issues as a result of a possible past leakHowever, with all due respect - there was no active leak as [redacted] advisedSecondly, Mr [redacted] MUST understand that we do not set the budgets for the Association, the BOARD OF DIRECTORS doesThe budget contains fixed costs and when costs go up by service providers, unfortunately they must be passed down to the ownersLastly, the large part of the increase in dues was to become compliant with the state law in regards to reserve funds being collected for the future replacement of goodsLastly, Treo walks the property weekly to review any issues with contracted service providers and in regards to some dry spots in the lawn, with a property that size and with the hot heat there were some dry spots that were addressed immediately with changing heads, adding more time to the clocks, etc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***