I had a great experience with Sonoran Studios making a short video clip for a professional organization. We requested quotes from half a dozen companies and Sonoran was by far the most professional and complete in the quote process. Their prices were comparable or lower than the others, and they actually cared about getting the right information from us up front, rather than just booking the sale. After we selected them, Sonoran Studios made the whole process so easy, and a lot more fun than we expected. Highly recommended! I would absolutely recommed this company to my friends and family.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but do want to point out that the response from the business is not completely true. As a consumer, I expected my dress to be advertised as [redacted] told me it would be on February 11, 2014 when I dropped my dress was dropped off and signed the agreement. According to the agreement I signed, the fee is $10 for consignment for "internet and store" for dresses $100+. [redacted] said they would put the dress on a mannequin to take pictures. She also did state that their store website did not have the functionality of posting dresses yet. I said that was fine because she said they put the dresses on [redacted]. So, when I picked the dress up the box looked like it was not opened. I DID stated this at the store. [redacted] told me it was opened. She offered to try to sell it for another month. I did decline. When I got home, I looked over the box very carefully. All of the original tape was still on the box that the dry cleaner put on it to seal it in 1997. How were pictures taken? Instead of replying and threatening a lawyer, just apologize and own up to the agreement being broken. Nothing I was told was done as the store stated it would be. If the store did take pictures and post my dress on [redacted] online then I would like to see proof. No proof up to this point was given to me or offered after our phone conversation. Show me the pictures of my dress or where it is on [redacted] then I will believe that the store did as they said they would. But, at this point, I will accept the refund which was NEVER offered to me, as [redacted] reply stated, until I contacted The Revdex.com. [redacted] did not offer this on our phone conversation. I also was not rude, I was upset. Anyone would be that paid money for an agreement that was so obviously broken by the store. I do believe an apology is in order as well. I did not do anything wrong, the store did, even though they say they didn't. I completely trusted the store with my dress. I don't care that they have been in business for four years. That means nothing to me. Just be honest, own up, apologize, and refund the money. That's all I wanted to begin with but was NOT offered until now.
I had a great experience with Sonoran Studios making a short video clip for a professional organization. We requested quotes from half a dozen companies and Sonoran was by far the most professional and complete in the quote process. Their prices were comparable or lower than the others, and they actually cared about getting the right information from us up front, rather than just booking the sale. After we selected them, Sonoran Studios made the whole process so easy, and a lot more fun than we expected. Highly recommended! I would absolutely recommed this company to my friends and family.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but do want to point out that the response from the business is not completely true. As a consumer, I expected my dress to be advertised as [redacted] told me it would be on February 11, 2014 when I dropped my dress was dropped off and signed the agreement. According to the agreement I signed, the fee is $10 for consignment for "internet and store" for dresses $100+. [redacted] said they would put the dress on a mannequin to take pictures. She also did state that their store website did not have the functionality of posting dresses yet. I said that was fine because she said they put the dresses on [redacted]. So, when I picked the dress up the box looked like it was not opened. I DID stated this at the store. [redacted] told me it was opened. She offered to try to sell it for another month. I did decline. When I got home, I looked over the box very carefully. All of the original tape was still on the box that the dry cleaner put on it to seal it in 1997. How were pictures taken? Instead of replying and threatening a lawyer, just apologize and own up to the agreement being broken. Nothing I was told was done as the store stated it would be. If the store did take pictures and post my dress on [redacted] online then I would like to see proof. No proof up to this point was given to me or offered after our phone conversation. Show me the pictures of my dress or where it is on [redacted] then I will believe that the store did as they said they would. But, at this point, I will accept the refund which was NEVER offered to me, as [redacted] reply stated, until I contacted The Revdex.com. [redacted] did not offer this on our phone conversation. I also was not rude, I was upset. Anyone would be that paid money for an agreement that was so obviously broken by the store. I do believe an apology is in order as well. I did not do anything wrong, the store did, even though they say they didn't. I completely trusted the store with my dress. I don't care that they have been in business for four years. That means nothing to me. Just be honest, own up, apologize, and refund the money. That's all I wanted to begin with but was NOT offered until now.
[redacted]