Tresidio Homes Reviews (%countItem)
Tresidio Homes Rating
Address: 2973 N Eagle Rd, Meridian, Idaho, United States, 83646
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From my standpoint I had a bad experience purchasing a new home built by Tresidio Homes. We purchased our new home after reviewing their model at Heritage Gardens on Linder Rd. Our understanding that this house was a model of a Birkdale plan and other Birkdale plans would resemble the model and amenities. They showed us the amenities of the home by Carl B sales manager. It was the floor plan we liked and that same plan was available in another subdivision. The new home in Spurwing Heights was in the drywall stage and would be a Parade Home. We understood that selections had been made for the home and we did not have any choices in flooring, paint colors, cabinets, and countertops. They informed us all other features in the model would be built in our new home. The construction dept. displayed the features of the home on the windows in the new home. Common practice of a builder to inform subcontractors. When we visited the completed home the morning of the Parade, we discovered numerous deviations from the model and our new home. We expressed our concern and was given the opportunity to cancel the purchase and our Ernest money would be returned. This is a common practice of some builders to avoid an unhappy buyer and keep a five-star rating. This was not an option. One feature was the oven. My wife raved to Carl how nice it was to have an oven door open from the side. After closing, Carl informed us the oven in the model was a mistake. Bosh had shipped them the wrong model. They should have disclosed that the oven was an option. Even after I asked them to change the oven and we would have paid the difference we were told NO! A word they are good at saying. We had scheduled a mover and everything was in motion for the move. Canceling the sale would have cost thousands of dollars because of the time frame to purchase another home and reschedule the move. Tresidio Homes did not want to communicate with us. They ignored us when we asked questions. It has cost me thousands of dollars to install and supply new products to make the house the way we thought we were purchasing.
Upon closing I rushed to Idaho to do an orientation prior to moving in. They informed me I was not getting an orientation, this procedure had to be done before closing with my realtor. This was impossible with us living in another state. Once again to avoid a potential problem with the buyer. My agent had made three phone calls to try and schedule an orientation even though they denied that an effort was made to schedule an appointment. Each time Tresidio was not available.
It is my feeling, that Tresidio Homes wants as little interference from a buyer as possible. After closing I had many questions as to the products installed on our new home and the application of said products. I had to find the answers to my questions myself, they never responded. I never received a 90-day inspection as promised when we made the purchase.
If possible, I would give no star rating for our new home.
We take customer complaints very seriously, and we know that you have given us this feedback in the past, but we would be happy to share our version of events. As you stated, when you submitted an offer to purchase the Birkdale plan that was under construction in Spurwing Heights, we let your agent know that the selections for the home have already been finalized and ordered, and that as part of the purchase, you would be welcome to come to our Design Studio to verify that you were happy with what had been chosen for the home. After meeting at the Design Studio and having an opportunity to verify the details for the home you even made some changes which we accommodated. Additionally, as you stated, the selections for the home were posted in the windows of the home from before you made your offer to purchase the home. Those selections in the windows reflect exactly what was put into the home, including the appliance choices for the home. They were all available for you to verify from the original time of purchase. We assumed that after having the selections available to review and meeting at our Design Studio to review, you would be very clear about what you were receiving.
When we received your letter shortly before closing expressing that you were expecting to receive all of the same features and fixtures from our model home in a different community, it was very confusing for us as we had built your home exactly as we had planned from the beginning. Nothing was ordered incorrectly or shipped on accident. If that had happened, we would have immediately remedied the situation. Upon hearing that you were unhappy with some of the finishes, and knowing there was not time to make changes prior to closing, we offered to give you your Earnest Money back and cancel the contract because we felt bad that you misunderstood what we were planning to put into the home. We were just trying to extend an olive branch and let you out of a situation that neither of us wanted to be in. You chose to proceed with closing, just to have the same complaint brought forward eight months later. Our response remains unchanged: we put the exact features and fixtures into your home that were planned from the beginning. We felt that we gave you many chances to understand what those selections were, but we have put new practices in place to try to set even better expectations moving forward.
As far as the New Home Orientation is concerned, our Realtor tried many times to communicate through your Realtor the timing for the Orientation and the associated procedures, specifically that the Orientation has 3 purposes: to review the warranty procedures, to orient you on the features of the home, and create a final orientation list of things that were in need of touch up. We did do an Orientation with you when you got into town after closing. That Orientation included our Senior Project Manager, our Warranty Manager and our Realtor. Because closing had already occurred, the only part of the Orientation we were unable to do was the final orientation list. We have continued to have a lot of interaction with you throughout the Warranty phase of your project. The warranty calls for a 60-day Walk-through (not a 90-day inspection). Our Warranty Manager was at your home many times in the first three months of your warranty and considered your 60-day walk-though complete (generally we don’t hear from our homeowners during the first 60 days and so we make it a point to proactively get in contact for a walk-through at that time if we haven’t heard from them).
In conclusion, it’s always disappointing for us to have an unhappy home buyer and we are actively looking at ways that we can improve our processes and communication moving forward to set even better expectations. Thank you.
There is 2 complaints I’ve tried multiple attempts and 7 weeks of waiting to be corrected. They are refusing to take responsibility or correct. First complaint involves the air conditioning unit that was installed at the house I had them build for me. Because they were so far behind and closing date approaching the project manager had stuff attached to the outside of the house before the final coat of stucco was done. He did this so they could rush through the inspection in a race to get done by closing. When they came through to do the final coat of stucco somebody took some clamps off of the air-conditioning power conduit which were attached to the house so they could stucco underneath this conduit. The person that remove them and place them on top of the air conditioner which when it turned on fell inside of the air-conditioner causing internal damage to the fan and coil Fins and possibly other issues which are not noticeable looking inside. The metal clamps are still laying in the bottom of the air-conditioner and show proof that this is what happened and how it was damaged. They sent out the hvac installers who don’t want to replace any of it because of cost and they’re saying it’s cosmetic. Damage to working parts inside of an air-conditioner is not cosmetic, a scratch on the outside would be considered cosmetic. The second issue is the irrigation system that was included with the house. Because closing was to close the contractor they hired put any system from irrigreen that is supposed to cut install time down by 70% because they only place to sprinkler heads that are supposed to cover the whole yard. The system does not work on the city irrigation set up here and it has been spraying my foundation and house since they put it in. Their reply was the landscapers will not return your calls also showing that this is a faulty product that will not be addressed by them and they know that. They cut corners so they could close.
Thank you for the opportunity to respond to this customer complaint.
On 8/16/2017 Tresidio conducted a New Home Orientation with *** (homeowner), Joe L (Tresidio Homes Project Manager), *** (seller’s agent), *** (buyer’s agent), and Eric B (Tresidio Homes Warranty Manager). During this orientation, a final list of items the homeowner was dissatisfied with was generated. As per Tresidio Homes process, which is typical of the residential construction industry, these are the final items we rectify before the home closing. There was no notation on this list of any issues regarding the A/C unit or the sprinkler system. Both parties signed off on the document. (See attached signed Orientation Final List)
Subsequent to closing on the home, on 9/1/2017 *** reported that the A/C unit had been damaged because some brackets had been placed on top of the unit and had fallen in. *** requested a full replacement of the A/C unit. He felt the internal damage was severe and would affect the operation and longevity of the unit. Eric B contacted the HVAC contractor to investigate. The HVAC contractor sent out a technician and found that there was a slightly dented fan blade, but nothing more than cosmetic damage. The technician confirmed it does not affect the A/C unit’s operation or the system’s effectiveness and longevity. As a courtesy, Tresidio offered to replace the dented fan blade. *** refused this and again demanded the full replacement of the unit. As outlined in the Tresidio Homes Limited New Home Warranty, the choice between repair and replacement rests exclusively with the Builder and its trade partners (See attached signed Limited New Home Warranty #8, Repairs). Tresidio Homes is still willing to provide the courtesy fan blade replacement but will not be replacing the full A/C unit based on a dented fan blade.
*** also stated on 9/1/2017 that his sprinkler system needed to be adjusted. He felt it wasn’t a system that worked well with the pressurized irrigation since there were times when the sprinklers would not provide adequate coverage, but other times they would overshoot the area hitting the exterior of the house or windows. Eric B asked if there was any dying plant life. *** replied that there wasn’t. Eric B contacted the landscaper to adjust the system and provide an orientation to it so *** would become familiar with how to work with it. There were repeated attempts at contacting the landscaper on this, but the landscaper informed Tresidio they were no longer in business. Tresidio has verified all plant life is in good health as of 9/28/2017. Although the landscaper is no longer in business, ***’s one year home warranty is provided by Tresidio Homes, not the landscaper, and Tresidio will absolutely honor the warranty on the irrigation system even if another landscaper must be brought in. Since the irrigation water has been turned off for the season, Tresidio will have a landscaper review the system when irrigation water has been turned back on next Spring to ensure the system is in good working order. We will keep this item in our warranty database until that time.
Feel free to contact us with any further questions or for additional supporting documents.
Complaint: ***I am rejecting this response because: First off during that walk through nobody looked in the air conditioning unit , one probably because it was running and two who would look in there to see if it was damaged. There is also other internal damage besides just the fan blade. The coil fins were damaged in multiple areas inside of the unit and possibly damage to internal wiring. I’m not sure how the how hvac installer would know the extent of the damage being the top was never even taken off to look inside closely . There was mention of replacing the fan blade and fixing the coil fins which never happened. All I was told is it’s cosmetic damage we’re not doing anything.
2. Irrigation system was not done when the appraiser was told it was to force the closing through. The irrigation installer was there for a straight seven days after trying to get the system to work which he was in able to and then decided to just disappear and go out of business. That is extremely convenient for him and at a loss for me. There is no amount of adjusting you can do to this system to make it work properly as I have stated multiple times yet all I get is we’re trying to find a landscaper to adjusted.I had to finally tape the drip line that they cut building the house next-door since nobody ever came out to fix it either. Also with this company that is supposedly out of business now how do I know anything was even installed correctly that they did put in the ground. I have 4 access boxes in a row in my backyard which I have never seen anywhere. Inside one of them there’s just loose wires dangling in there connected to nothing. I get multiple errors from the app when I try to control it through my phone. It is a malfunctioning irrigation system that should have never been installed and has never been installed anywhere else, so I was told by them the installers. After two months of waiting the irrigation was shut off meaning they don’t have to do anything now until possibly next spring. I also have tile that is moving in the master bathroom when you walk on it which I have gotten no response to.
Attached are pictures of the damage inside of the AC unit also the metal is still laying in the bottom as you can see in one of the pictures. When you buy a new house you expected it to be new not damage by their contractors and then expected to just except a damaged product.
Sincerely
Thank you for the opportunity to respond to the latest homeowner response.
In response to the statement that the A/C Unit was not checked as part of our closing process this is actually not true. This is an item that was reviewed by Eric B the warranty manager prior to closing as part of his process. There was no damage to the A/C unit at the time of final orientation walk.
Regardless of when the damage occurred, we have had the HVAC installer investigate the A/C unit after the damage was brought to our attention. We rely on their expertise to know what is needed when a warranty issue arises. They informed us that the A/C didn’t need replacement and was fully functioning, but a fan blade replacement was an option. We offered this option to Mr., but this was refused. This is why the replacement hasn’t happened. As was stated in our original Revdex.com complaint response, we continues to stand behind the offer of a fan blade replacement. If Mr. would like us to do that he would just need to let us know. Up to this point that service has been refused.
While we can understand the frustration that Mr. expresses regarding the irrigation system, and the concern expressed over the original installer no longer being in business, the system is still under warranty from Tresidio Homes and will be repaired according to our Performance Standards when irrigation water is turned on in the Spring.
The tile issue is a new matter reported by Mr. on 10/10/2017. We will remedy this new warranty request through our warranty process. We have sent an email requesting more information on the issue and requesting a time to review it on site with him. We received an email today with further explanation of the issue but no proposal for a time to review was given. We'll continue to work with Mr. to find a time to assess the warranty request onsite.
Complaint: ***
I am rejecting this response because:
Not that it’s really shocking that their response is more lies. I’ve been lied to from the beginning to the end of this whole “process “as they like to call it. From the owner to the project manager and now the warranty manager has been continued lying. If the AC unit was in fact looked at prior to closing then it was covered up that it was damaged. The evidence is still laying in the bottom of the AC unit. How they can continue to lie about it not being damaged prior to closing is beyond me. The final stucco is in tack underneath the conduit of the AC unit there is no patchwork so if the brackets were removed after final stucco and closing there would be marks and holes from them. There is none. They were attached prior to final stucco because the project manager wanted to force through the electrical inspection. After that was done the final stucco was installed and the brackets were removed by their contractors. The evidence is laying in the AC unit, the installers brackets he used as you can clearly see in one of the pictures I uploaded.
I was just looking at the house next-door they are building from the street and was talking to some neighbors about my experience with Tresidio they are absolutely shocked at the pictures and interaction I’ve had with the company. They suggested I post everything I have on social media. I’ve refrained from doing that giving Tresidio a chance to correct these issues but it might be time to warn others to stay clear and let them know what’s really going on. You can also tell from the sidewalk that the quality in construction of the home next to mine is nite and day comparison to who they used to build my home. Where I have crooked garage door openings and exploded 2x4’s from extreme pressured nailing gun‘s. Also you can notice there’s no peice out wood work where they came up short and just put in scrap pieces on my house. Everything is cut to length why is it that my house was built at such a low quality? After relentlessly trying to get stuff done correctly I was told we should sit down with the realtors and cancel the contract so we can sell it to somebody else. That’s the way this company operates take your deposit to fund the build and if you don’t like it or want stuff fixed they tell you to get out of the contract so they can sell it to someone else once the sheet rocks up and all of the issues are covered. I have multiple emails from the owner and project manager telling me to do that.
As for the irrigation system you continually say it’s on warranty doesn’t fix the problem that the below par system was installed. You coming out adjusting it for six months till my warranty is up doesn’t fix the issue. You purposely hired a terrible landscaping company at the cheapest price possible to save yourself money. Everything is about money not quality like your website says and you advertise. At least that’s not what I got for some reason.
Sincerely