Tresor Rare Deepest Beauty Care

Sorry for the delay in our responseI took the time to fully understand the case and speak to all of the related sales representatives as well as the store managerWe hope that this issue will be resolved soon as we are highly committed to our customersOur response is as follows: [redacted] purchased a few products as well as a treatment plan on June 3th Her first transaction was for the amount of 530$ and the second was for the amount of 4240$Our store manager personally handled this purchase to see that [redacted] was happy and satisfied with her purchaseThe next day, June 4th, [redacted] returned to our store and showed some concerns about the price and about a specific productThe product that she was unsatisfied with was replacedOur store manager spoke to her and gave her a refund for half of the treatment plan that she purchased, a refund for the amount of 1590$.The client was supposed to return the following week for her treatment plan[redacted] returned to the store during that weekAs our store manager was out of town the sales representative asked that she call the store manager or our customer care teamThe client did not make the callOur customer care team and our store manager both tried to get a hold of her several times with no success.The customer filed a chargeback through her credit card company on June 15th.We responded to the chargeback asking the client to kindly return all of the products that she purchased so that the funds could be returned to her account As we did not receive our products the client lost the chargeback that on July 5th.Yesterday, on July 27th, the client returned all the products to our store.Today, July 28th, we issued a refund for the clientA refund for the amount of 3180.We deeply apologize for any Inconvenience that [redacted] hadWe are sorry for the misunderstanding and hope that [redacted] will be satisfied with the way things were resolvedIf there are any more issues she is more than welcome to contact our customer care team at [redacted] .All the best,Ganit T***Office ManagerTresor Rare Deepest Beauty Care

***To whom it may concernThe customer has bought in the store on 05/04/for the first timeIt is important to mention that the customer bought products during a promotion, which means that it is a final sale and there is no option to make a refundIt is important to explain that there is
a reason for this policy - skin care products such as creams, masks, and devices are extremely sensitive, and it is our responsibility to provide an undamaged product for each one of our customers.I will continue with explaining this case - the customer returned the next day, claiming that the product she bought was not fit for her type of skinWe immediately offered her to exchange the product, as our policy is exchange only within days.The client was not happy with this solution, so we asked her to contact our customer service phone number, in order to review once again her requestThe client did contact our customer service department by email and by phone.Oue of our customer service representative took care about this case personally, and explained to the customer, both by phone and email, that our policy is exchange only, especially during final sale purchasesIn addition, the representative explained to the customer that she is invited to the store, and was asked to bring the product with her, in order to exchange the machine she has bought, or, if Beeded -to return the productThe client refused to come, and time after time, we explained to her that we were truly interested in finding the right solutionOur company has decided that either way - in an extraordinary move, we will make a refund, only because we extremely care about out customers, new and returning customers as one,Regarding this case - we tried to contact the client several times after reading her Revdex.com complaint, in order to invite her to the store and get her money backIt is impossible for us to make her satisfied without her answer.This complaint is a result of a misunderstandingIt is definitely not represent our returning customers experience in the storeWe are truly sorry for this specific client's feeling after buying in our store, but it does not represent our way of behavior with our customers.In conclusionThe customer is more than Welcome to return to the store and get a full refund for this purchase.Ganit T

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although I disagree completely with the information provided by the retailer (I have copies of all correspondence), I am satisfied with the final resolution (a full refund)
Regards,
*** ***

Thank you for your letter from Revdex.com dated July 11, 2016.We are the company that operates Tresor Rare at Pentagon City MallWhile we do not have any Connection to any other Tresor Rare retail in the country nor to Tresor Rare Corporate, we invest a lot of efforts to provide the best customer service
Needless to mention that unlike any other Tresor Rare retailer we allow a full refund policy.| called you earlier and left a voicemail, Though I have the complaint D ***, I don't have the complaint itself and could not find it onlineI would appreciate if you could call me or send me an Email with miore details regarding this complaint,All the best,Gamit T***Deepest Beauty Care***@***.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: part of their response is not trueI tried times to return the product and called their office multiple times - getting a voice mail or having the line ring then transfer to another line to then be hung up on I take no responsibility for this situation I should have been able to have return the products without being pressured or given excuses why it could not be done that dayThe receipt says day return and I tried times within that time period It has now been solvedNo further action required.
Regards,
*** ***

Sorry for the delay in our response. I took the time to fully understand the case and speak to all of the related sales representatives as well as the store manager. We hope that this issue will be resolved soon as we are highly committed to our customers. Our response is as follows:[redacted] purchased a few products as well as a treatment plan on June 3th 2016. Her first transaction was for the amount of 530$ and the second was for the amount of 4240$. Our store manager personally handled this purchase to see that [redacted] was happy and satisfied with her purchase. The next day, June 4th, [redacted] returned to our store and showed some concerns about the price and about a specific product. The product that she was unsatisfied with was replaced. Our store manager spoke to her and gave her a refund for half of the treatment plan that she purchased, a refund for the amount of 1590$.The client was supposed to return the following week for her treatment plan.[redacted] returned to the store during that week. As our store manager was out of town the sales representative asked that she call the store manager or our customer care team. The client did not make the call. Our customer care team and our store manager both tried to get a hold of her several times with no success.The customer filed a chargeback through her credit card company on June 15th.We responded to the chargeback asking the client to kindly return all of the products that she purchased so that the funds could be returned to her account.  As we did not receive our products the client lost the chargeback that on July 5th.Yesterday, on July 27th, the client returned all the products to our store.Today, July 28th, we issued a refund for the client. A refund for the amount of 3180.We deeply apologize for any Inconvenience that [redacted] had. We are sorry for the misunderstanding and hope that [redacted] will be satisfied with the way things were resolved. If there are any more issues she is more than welcome to contact our customer care team at [redacted].All the best,Ganit T[redacted]Office ManagerTresor Rare Deepest Beauty Care