Tresor Rare of Ching Young

Complaint: [redacted] [redacted] Attn: [redacted] – OperationsThank you for responding to our complaint and sending a copy of letter received from one Ben S [redacted] – Owner Since an email address was in the last correspondence, I will send them a copy of this email.I’m not sure if I should respond to their comments about us being petty and ungrateful They assured us that this product would solve the problem with my husbandseyes We tried to give it time to do what they claimed it would do When we realized it was doing nothing, we then made our first attempt to contact them.MrS [redacted] said in his letter that they are committed to keep happy clientele I really don’t see evidence of that.MrS [redacted] also claimed that this was an unjust complaint that was manipulative and maliciousness We did not ask for a discountWhen we went back to the store to tell them we decided to return the product, [redacted] immediately said, “we will discount the product 50%” We agreed to keep it and try the product We were not manipulative or maliciousness We do not believe in treating people that way, but we do believe in HONESTY.All we ask is that they refund our money ($729.12) for their product that failed to do what they said it would do We would also agree to return unused product if they wish.He also claimed that we never contacted the store directly nor the store customer service That is not true Once again below I have listed the various times we tried to contact them and to advise MrS [redacted] of our attempts.1/19/Purchased the product1/20/Went back to store to return product, but they offered 50% discount4/12/After no results, we sent message via internet No response4/15/Left message on website that we were disappointed they did not respond4/20/We called customer service again and they said we must deal with the place of purchase.4/20/ Sent text to [redacted] – No response5/9/ Sent internet message asking for a reply5/15/Contacted Revdex.com which they acknowledged on 5/18/156/7/ We received a “commercial type” email I replied to it stating they never returned our calls or acknowledged our complaint that their product did notDo what they said it would.I don’t know how we could have been more direct or informative of our displeasure with Tresor Rare product.Ms ***, for your information, we will be out of town from July 9th through July 24th Again, thank you and Revdex.com for your help[redacted] & [redacted] ***

I believe all of customer's arguments have been addressed in previous respondHowever, I feel some further clarification is needed in order to fully explain why this complaint is unjust in the first place, and is malicious once had been published on Revdex.com.Customer claims we promised the product 'will solve the problem with my husband eyes'.This is simply not trueAgain, the purchase has been made after a long descriptive explanation, which includes a test of the product on the customer to prove indisputable resultsThe result that was promised, is the result that was demonstrated to the customer in the time of purchaseClaiming we promised this would solve all if the customer problems, is simply preposterous.Customer is complaining we are not honest That is not trueWe verbally notice all of our customer of the return policyThis policy is clearly displayed on the counter by the registerCustomer has also signed the receipt and agreed for terms and conditionsThree months later, after product has been used they ask for a refund that simply does not meet our policyI am wondering why is it that they feel they are entitled to slander our name while completely ignoring our return policyEvery store has a return policyI doubt they would ask for a refund from [redacted] after more then days of purchase ....This is why I used the word 'maliciousness'.The damage they cause to a small business by this complaint, while trying to squeeze money back for a product that has been used for three months is upsetting and doesn't comply with their preaching to honesty.Lastly, I would like to offer again, to withdraw the complaint and contact us directly in order to reach a reasonable arrangement, which would make them happy and satisfied without causing us loss of money and productsNeedless to say, we cannot engage this path as long as we are being slandered and reviled in such manner.Thank you

First we would like to state that all purchases are being made after a long, descriptive, detailed demonstrationAll customers are trying the products before purchasingCustomers are not being pressured to purchaseNaturally they are being persuaded - as they would by any sales-person at any store.We are committed to keep a happy clienteleA proof for that is that we offered the customer an exceptional, significant discount - which they were grateful for.Complaining about it months later at Revdex.com is an act of pettiness and ungratefulness of not slandering! They have tried to contact the sales representative months later, after obviously using the product for an extended period of time and now wanting to return unused products they got for free with the purchase - where can you get money back for free items?!?!They could easily find the direct number of the store once they did not get a respond and I am sure we would find a suitable solution - As we always do[redacted] could have many reason of why he did not respondMu guess is that he is no longer employed here ...The customers have never contacted the store directly nor the store customer service (the number is on the receipt)Instead they chose to file a manipulative complaint and trying to damage us in a maliciousness way, after receiving a huge discount and using the products for months.In conclusion, even though we feel this complaint is unjust, we invite the customers to contact our customer service at [redacted] and we will review the case in a serious, customary mannerAnd if a refund is entitled, we surely will comply

Unfortunately it appears we have made a mistakeThe customer is correct about the date that her purchased items were shippedWe apologize for the confusionNevertheless the products where shipped at our cost regardless of whether she accepted them or notMs [redacted] was informed about our refund policyWe are attaching three invoices and receipts that have our refund policy clearly printed on them, and Ms [redacted] signed all of themUltimately the customer is trying to cancel the transaction, but the customer was fully aware that we do not provide refunds on any promotional salesWe sold Ms [redacted] thousands of dollars in merchandise and due to our sanitation standards we cannot resell returned items after they have left our storeWe sincerely regret that Ms [redacted] was so dissatisfied with her purchase and would like to come to a reasonable resolution with her under the circumstances and taking into account all the provided documents in our responseWe conduct a legitimate business and didn’t breach any rules

Complaint: ***
I am rejecting this response because: The purchase was made on April 4, 2017. I made three calls on April 4, ( a few hours after the purchase when I had come to me senses) and spoke to the salesperson and requested that the order be cancelled. He refused on all the calls. I texted him the next day and requested that the order not be shipped. I received no response I left Hawaii on April 6, 2017. On April 10, I received notification that the order had been shippedThe vendor is alleging that when I cancelled the order it had already been shipped. Obviously this not not true and what MRSass alleges is a lieI contacted *** and requested the shipment be intercepted and sent back. I have never had the products in my possession. I have the *** tracking number to prove it was sent on April 10, 2017 SIX DAYS AFTER I HAD REQUESTED IT NOT BE SENT. I have never had the products in my possessionAnd my last name is not ***please see below
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: I believe the manner in which this company conducts business in unethical. As I have said before, I attempted to cancel the order within a few hours of purchaseI did not have the products and they could have easily just cancelled the transaction but were so concerned with commissions etc. They went ahead and sent the products days after I had contacted them multiple times. I am frankly tired of this and I am not the one who is rated a C- on Revdex.com - and was a D+ when I checked in April after I had started this process.I would think Revdex.com should be concerned with how consumers are viewing this business. Hawaii is a consumer driven economy and this whole thing has left a very bitter taste for me. I would prefer not to deal with this any moreThe purpose of this complaint was to alert other consumers as to the nefarious business practices of this store. In the end it will not matter to me what comes of this complaintbut I would think it would be benefit to other potential consumers
Sincerely,
*** *** ***

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Hello Revdex.com Representative,Please see the attached letter in response to Claim
#***.Please let us know when you receive this email to ensure that it's being taken into consideration.Thank you.-- Boaz Kedem / GMSasson Hawaii, LLCO: (559)-292-| F: (815) 550-| M: (559) 970-0353Email: [email protected]

Dear Revdex.com RepresentativeWe are sorry to hear that this customer was so deeply dissatisfiedAt Tresor-Rare every customer is important and every employee works hard to make them feel appreciatedMrs*** is stating very serious accusations and we will be happy to give our factual version of our
experience with herMs*** claims that she emailed M*** the same day of the purchase to cancel her purchase, this is incorrectWe never had any contact with this customer after her large purchaseShe spent over two hours in the store while we demonstrated and explained our products and prices to herEvery single customer is aware that we do not give refunds on promotional purchasesShe left the store with many products and she agreed to pay in installmentsPromotions and discounts are given at our discretionWe sell high end cosmetics and our customers spend their hard earned money on our products, therefor we keep a very high level of sterilization of these items at our facilitiesAs part of our commitment to our customers we cannot resale products that have left our supervisionWe value every customer and treat them with the highest regard; we certainly don’t force anyone into buying anythingDespite all of this we still want Ms*** to be satisfied with her purchase, but she must accept the facts so we can come to reasonable solution for this situation. If she didn’t receive all of her items we will be more than happy to resend her those productsWe have a delivery confirmation from UPS that her shipment was delivered on the 10th

The last evening of my stay on Kauai, unfortunately, had personal implications for me when I decided to visit the Ching Young Shopping Center to look for last minute gifts I walked past Tresor-Rare and was approached by a young woman to come inside My husband was encouraged to leave the store and "go have a drink." I was offered a complimentary facial and wine I accepted both, having no idea that I would be scammed Even if a business has a storefront in Hawaii, there are no guarantees that the operators are legitimate merchants I was taken into a room and provided wine, while my skin and skin care was discussed I was offered many high-priced items to purchase to which I said "no" The wine kept being poured Eventually I agreed I signed off on the charge credit and left the store to find my husband We flew out the next morning I had time the next day to research Tresor-Rare After doing the research, I discovered the truth about this "business." I immediately contacted the merchant to cancel the order which hadn't been shipped yet until well after I arrived back home from my trip My receipt was emailed to me I find out after the fact that there are no returns on "promotional" items Was that information ever shared with me? NoDid I walk out of the store without the receipt that indicated no returns? Yes Was I separated from my husband? Yes Should he have been concerned for my well-being? Hindsight would say Yes Should I have known that I was being scammed? If someone utilizes alcohol, separation and other underhanded tactics to make a sale, then their motivations should indeed be questioned I have $of product that has not been removed from the shipping boxes almost two months later because I am concerned what is in a product that has to be so unscrupulously pushed onto the unsuspecting consumer I have tried to fight this charge with my credit card companyIt looks like I may be a loser the whole way around, though I'm not done with the fight just yet

I didn't get an opportunity to respond to the answer from Tresor rare (which took a very long time) as your email notification of their response went to my spamI have not received the $of products and they continue to charge me for the consulting for these products from MrM***, $more in $installments for monthsPlease reopen this accountI am trying to work with my credit card company also to resolve this and Tresor rare has been very rudeThere are many complaints on Ripoff Report about their "promotional sales" and shady practices.Sincerely,*** ***

Complaint: [redacted]
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[redacted]Attn:  [redacted] – OperationsThank you for responding to our complaint and sending a copy of letter received from one Ben S[redacted] – Owner.  Since an email address was in the last correspondence, I will send them a copy of this email.I’m not sure if I should respond to their comments about us being petty and ungrateful .   They assured us that this product would solve the problem with my husbandseyes.  We tried to give it time to do what they claimed it would do.  When we realized it was doing nothing, we then made our first attempt to contact them.Mr. S[redacted] said in his letter that they are committed to keep happy clientele.  I really don’t see evidence of that.Mr. S[redacted] also claimed that this was an unjust complaint that was manipulative and maliciousness.  We did not ask for a discount. When we went back to the store to tell them we decided to return the product, [redacted] immediately said, “we will discount the product 50%”  We agreed to keep it and try the product.  We were not manipulative or maliciousness.  We do not believe in treating people that way, but we do believe in HONESTY.All we ask is that they refund our money ($729.12)  for their product that failed to do what they said it would do.  We would also agree to return unused product if they wish.He also claimed that we never contacted the store directly nor the store customer service.  That is not true.  Once again below I have listed the various times we tried to contact them and to advise Mr. S[redacted] of our attempts.1/19/15 Purchased the product1/20/15 Went back to store to return product, but they offered 50% discount4/12/15 After  no results, we sent message via internet.  No response4/15/15 Left message on website that we were disappointed they did not respond4/20/15 We called customer service again and they said we must deal with the place of purchase.4/20/15  Sent text to [redacted] – No response5/9/15  Sent internet message asking for a reply5/15/15 Contacted Revdex.com which they acknowledged on 5/18/156/7/15  We received a  “commercial type” email.  I replied to it stating they never returned our calls or acknowledged our complaint that their product did notDo what they said it would.I don’t know how we could have been more direct or informative of our displeasure with Tresor Rare product.Ms.  [redacted], for your information, we will be out of town from July 9th through July 24th.    Again, thank you and Revdex.com for your help.[redacted] & [redacted]
[redacted]

I believe all of customer's arguments have been addressed in previous respond. However, I feel some further clarification is needed in order to fully explain why this complaint is unjust in the first place, and is malicious once had been published on Revdex.com.Customer claims we promised the product 'will solve the problem with my husband eyes'.This is simply not true. Again, the purchase has been made after a long descriptive explanation, which includes a test of the product on the customer to prove indisputable results. The result that was promised, is the result that was demonstrated to the customer in the time of purchase. Claiming we promised this would solve all if the customer problems, is simply preposterous.Customer is complaining we are not honest That is not true. We verbally notice all of our customer of the return policy. This policy is clearly displayed on the counter by the register. Customer has also signed the receipt and agreed for terms and conditions. Three months later, after product has been used they ask for a refund that simply does not meet our policy. I am wondering why is it that they feel they are entitled to slander our name while completely ignoring our return policy. Every store has a return policy. I doubt they would ask for a refund from [redacted] after more then 90 days of purchase ....This is why I used the word 'maliciousness'.The damage they cause to a small business by this complaint, while trying to squeeze money back for a product that has been used for three months is upsetting and doesn't comply with their preaching to honesty.Lastly, I would like to offer again, to withdraw the complaint and contact us directly in order to reach a reasonable arrangement, which would make them happy and satisfied without causing us loss of money and products. Needless to say, we cannot engage this path as long as we are being slandered and reviled in such manner.Thank you.

Unfortunately it appears we have made a mistake. The customer is correct about the date that her purchased items were shipped. We apologize for the confusion. Nevertheless the products where shipped at our cost regardless of whether she accepted them or not. Ms. [redacted] was informed about our refund policy. We are attaching three invoices and receipts that have our refund policy clearly printed on them, and Ms. [redacted] signed all of them. Ultimately the customer is trying to cancel the transaction, but the customer was fully aware that we do not provide refunds on any promotional sales. We sold Ms. [redacted] thousands of dollars in merchandise and due to our sanitation standards we cannot resell returned items after they have left our store. We sincerely regret that Ms. [redacted] was so dissatisfied with her purchase and would like to come to a reasonable resolution with her under the circumstances and taking into account all the provided documents in our response. We conduct a legitimate business and didn’t breach any rules.

First we would like to state that all purchases are being made after a long, descriptive, detailed demonstration. All customers are trying the products before purchasing. Customers are not being pressured to purchase. Naturally they are being persuaded - as they would by any sales-person at any...

store.We are committed to keep a happy clientele. A proof for that is that we offered the customer an exceptional, significant discount - which they were grateful for.Complaining about it 5 months later at Revdex.com is an act of pettiness and ungratefulness of not slandering! They have tried to contact the sales representative 3 months later, after obviously using the product for an extended period of time and now wanting to return unused products they got for free with the purchase - where can you get money back for free items?!?!They could easily find the direct number of the store once they did not get a respond and I am sure we would find a suitable solution - As we always do.[redacted] could have many reason of why he did not respond. Mu guess is that he is no longer employed here ...The customers have never contacted the store directly nor the store customer service (the number is on the receipt). Instead they chose to file a manipulative complaint and trying to damage us in a maliciousness way, after receiving a huge discount and using the products for months.In conclusion, even though we feel this complaint is unjust, we invite the customers to contact our customer service at [redacted] and we will review the case in a serious, customary manner. And if a refund is entitled, we surely will comply.