Tresor Rare Reviews (%countItem)
View Photos
Tresor Rare Rating
Address: 11900 Biscayne Blvd STE 809, North Miami, Florida, United States, 33181-2726
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Tresor Rare
Add new contacts
Ten-months of trying to get the Tresor Rare to address issues involving the third year of my three-year contract which they refuse to do.
In June 2017, I was visiting Northern VA from Dallas. I stopped in the Tresor Rare store at Pentagon City. I signed a three-year contract with Shay Kay for $17,000.00 to receive products over three years. Everything was fine the first two years, and he had products sent to me periodically. In June 2019, I emailed him to receive a six-month supply. He emailed back to tell me that he was no longer with Tresor Rare and that the store had closed. He referred me to Adam Ohayon who was the store manager. I emailed and spoke to Adam on the phone numerous times about the situation. He kept promising to resolve the problem, but would never resolve it. I asked him to contact TR Corporate, but he wouldn't. 2 months ago I contacted Corporate via Facebook & finally got a response from Stephanie in Customer Service. She asked for documentation for my purchase, which I provided. Now, two months have gone by and after numerous emails and phone calls, they have done NOTHING! I want a refund for spending the last year with no products.I have attached a file with the withdrawals totaling $17,000.00 from my bank.
Since the third year of my contract with Tresor Rare has not been resolved and I have spent the past 10 months trying to get someone to pay attention and ship the products to me, I have lost any patience and would like a refund of 1/3 of the $17K I spent on the products. The refund should be in the amount of $5,666.00.
Dear ***,
Thank you for contacting customer service.
On behalf of TRESOR RARE, I want to extend my sincerest apologies for the negative experience that you had in Pentagon store.
Every storefront of Tresor Rare is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to that specific location to further discuss their salesmanship practices that you have described.
I have forwarded your concern to the location manager and will updat you once Ill hear from him.
I want to thank you again for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Sincerely,
TRESOR RARE
Thank you Eneida. I received this email as well from Betty. I spoke with her on the phone yesterday. However, the issue has not been resolved at all.
Merchant, Tresor Rare Bahamas used unsavory and strong-armed sales tactics while my wife and I were in their store in Nassau, Bahamas. The sales process involved the creation of multiple sales slips as the merchant added and subtracted products/items throughout the process. Some of these sales slips were signed, others were not. There were no explanations given as what the impacts to the overall costs were.Furthermore, we were assured by the sales representatives (which there were 3) that if we were not happy with the merchandise it could be returned. Realizing the overall cost being charged (in excess of $5,000), we requested the purchase be cancelled.The cancellation was refused by Tresor Rare stating that they possess a "no-cancellation" policy. This obviously was not our understanding given the assurances we were given by their sales reps.If we had fully know that this policy was going to be in place, we would not have made this purchase. I placed the purchase in dispute with my credit card company,AMEX. It was then determined that Tresor Rare had also billed my other credit card company, Barclays Bank Mastercard thus double billing me.
Under direction from AMEX, I did not accept the products shipped to us by Tresor Rare. AMEX following its investigation ruled in favor of Tresor Rare. I have appealed this decision with AMEX.However, they have placed this charge onto my statement as "to be paid"even given the fact that I do Not posses these products. I have requested AMEX to reject this charge from Tresor Rare and eliminate the charge from my account. This merchant has been cited numerous times as to its unethical, unprofessional and predatory sales and business practices. Add this to the pile.
Product_Or_Service: Beauty Products
Refund Merchant to provide the applicable debit to my AMEX account. AMEX to reject this purchase and credit my account Alert tourists visiting Nassau or other shopping venues where Tresor Rare is located not to be taken advantage of by this merchant.
Good Afternoon ***,
Thank you for choosing Tresor Rare in Nassau Bahamas.
We are saddened by your experience and would love to make it a better one.
Please provide me with a time and date that you are able to speak in regards to your concerns with your purchase.
We await your response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am looking for a refund of this purchase.Given the history of this organization and their current push back that"All Sales are Final",I would like them to soften their stance on this matter and do the right thing and refund my AMEX account.I am attaching a number of pages from the internet as well as a previous complaint about this organization that provides a sampling as to how this organization does business. No good.
Good Morning,
Please note that we have made several attempts to resolve this concern with this customer. The customer reached out to us after their purchase in regards to cancelling their order based on them "being unable to afford the high cost at this time".
We then informed the customer that the items that they originally purchased were taken home with them out of the store the same day of the purchase. The items that were being shipped out to this customer were gifts he acquired to accompany his purchase.
To date the customer still has the purchased item and rejected the gifts that were shipped out to him. There is no need to provide this customer with a refund for items that have been in his possession from October 22nd,2019.
In addition, once the items have left our care, we are unable to receive them back whether they have been opened or not. We are unaware if the items have been tampered with or not. The items can't be resold, restocked, reused.
We would love to reach out to the customer to come to a mutual agreement in regards to their concern.
(The consumer indicated he/she DID NOT accept the response from the business.)
This recent explanation from this merchant is inaccurate. The purchase involved 26 items. The two items taken with us werethe ENO Advanced (AV-13)Non-Laser Device and The Express 60 seconds "lift".These have not been opened.The other items were reflected as part of the "package" and not "gifts" Note that the sales ticket from Tresor Rare reflects the prices charged for some of these gifts being: 1.) BX-Skin Essence Moisturizer(TR-21)@ $500; 2) Cleanse Mousse Skin Cleaner (TR-10)@ $800.00;and, Skin Potion Lifting Mask (TR-4) @ $100.00 indicating these not to be gifts.
Yes, this dispute has been on-going since Oct.22,2019. And should be noted that we cancelled the purchase October 25,2019. We are more than pleased to return the two items we have in our possession which,again are unopened. Tresor Rare has the other 24 items in their possession and have them in their possession since Nov. 1,2019 per Fedex tracking logs.
There is no doubt that these items are "nondisturbed" and can easily be resold/restocked.
Good Afternoon,
We have tried to come to a resolution with this customer numerous times but have been turned down. Unfortunately, we are unable to receive any items back once they have left our care, whether they have been opened or not. There items have been in the care of this customer since last year October we refuse to retrieve, restock, reuse or resell those items.
Please note that this customer has already went to great lengths to dispute this entire charge. The same information that has been submitted to you was submitted to the credit card company and Visa ruled in our favor. Based on Visa's ruling the customer should take responsibility for their actions. Visa doesn't honor a customer that has buyer's remorse. This kind of behavior is unfair and unacceptable to any merchant.
We were asked to reach out to this customer to resolve this case but it seem that this customer does not want resolution. Please note that our invoices plainly state our store, return, shipping and exchange. There is no excuse for this customer claim as every document was signed.
We are willing to assist this customer as best as possible but unfortunately, we are unable to provide a refund at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
This merchant continues to respond with incorrect information. The only "resolution" being offered is that there is NO refund or return from their side.
Note that they have not tried to contact me on "numerous times". Only once did the contact me requesting my address to reship the order. This then leads to their statement that I have in my care these items since Oct.22. This is not the case as they accepted return of the items(other than the 2
items we possess) on November 1. I did send an email back to their customer service rep. Jalessa *** on Jan.22 that I wanted to resolve this matter amicably. No reply from them.
Furthemore, and I continually indicate that we were told thru the sales process that the items could be returned, otherwise, I would not have gone thru the purchasing process at that price and that far away from home. They obviously, discount this.
These practices seem to be Tresor Rare/Natures Well's mode of operandi as their continues to be multiple complaints about their unsavory business practices on many internet sites as well as with the Revdex.com.Seems their Nassau Bahamas store is a major culprit in the use of these business and sales practices. In some cases in appears that this firm did accept their high priced merchandise back.So it seems the irrevocable policy they continuously cite is as not as "cast in concrete" as they maintain.No bonafide would possess such a policy and not stand behind its products.Obviously not the case here
So, I would like to end this and obtain my refund.
If Tresor Rare/Natures Well Ltd has another option, I am open to listening. Thank you.
I *** be pleased to return the 2 items I have that are still in their original packaging.
Bill ***
Wed, Feb 12, 4:49 PM (16 hours ago)
to Rachel, me
Yes, I confirm. Thank you for your efforts with this complaint.Started in October and was resolved yesterday,Feb. 11
Bill ***
Wed, Feb 12, 4:49 PM (16 hours ago)
to Rachel, me
Yes, I confirm. Thank you for your efforts with this complaint.Started in October and was resolved yesterday,Feb. 11
:
Seems the resolution of this matter has hit a snag as the promised refund to me has not taken place. It has been close to two weeks that this refund was to have taken place. So I am back to square 1 on this matter and I am unable to make contact with this merchant, Tresor Rare.
Disappointed.
Bill ***
Wed, Feb 12, 4:49 PM (16 hours ago)
to Rachel, me
Yes, I confirm. Thank you for your efforts with this complaint.Started in October and was resolved yesterday,Feb. 11
Eneida:
Seems the resolution of this matter has hit a snag as the promised refund to me has not taken place. It has been close to two weeks that this refund was to have taken place. So I am back to square 1 on this matter and I am unable to make contact with this merchant, Tresor Rare.
Disappointed.
Bill ***
9:31 AM (16 minutes ago)
to me
Please be advised that this situation has now be resolved with this merchant. Thank you for the follow-up
Over charge on credit card
Put charges on my card without
My authorization and approval.
Use my card without my knowledge. Returning product
Sale person Leo Moses over charged my credit card with my knowledge or consent, by reading the reviews of prior customers, they went through the same experience. He over charged my credit card, did not explain return policy, gave me products I did not want or ask for, He is definitely a ripe off and should be stopped. I WANT MY CARD REFUNDED, MAILING PRODUCT BACK TO LEO MOSES ABD HIS FAMILY BUSINESS.
All charges returned to credit card , ALL.
Good Afternoon ***,
We have received your email in regards to your concerns with your purchase.
Kindly allow me the opportunity to deal with your case first hand to see exactly what transpired during your sale.
A full investigation with take place and you will be contacted with a resolution in the end.
Our aim is to provide great customer service and ensure that each customer is happy and satisfied with their investment.
I look forward to speaking to you soon.
We await your response.
Attachments9:05 AM (18 minutes ago)
to me
Eneida Cardona, I did not know about the dead line Please open this case again,
I ask that you take the information that I have attached
and look it over, I would appreciate all the help that you can give me with this terrible experience
and the over charges on my credit card, Please see attached and let me know if you need any other
information. They are offering to send me $505.70. This is what I paid for the product that I purchased.
He charged $2123.94 and $ 4955.86. The money needs to be put back on my bank card.
Please let me know what other info you need.
Thank you for all your help
Good Afternoon,
We are only honoring the customer's request in which she emailed to us(email information attached).
In addition, *** took most of her items home with her the same day of purchase, only her free gifts were shipped out to her (all items are still in the customers possession.
We have tried reaching out to *** to refund her in the amount of $505.70 but we have received no response to our request.
The offer still stand, until you are made a happy customer.
We await your response.
(The consumer indicated he/she DID NOT accept the response from the business.)
They want to refund my card in the amount of 505.70
The amount of $7079.80 is the amount needed to resolve this issue, apply back to card.
I completely disagree to the sale of this product and he knew it and was determined to get what was on my card, that is why he took me to the back room and would not talk to me in front of my family, and also that is why he sent free product, he knows he has ripped my card off and he would not do it in front of my family. He needs to refund my card and take the product back. Fraud, ripped me off so fast it is unlawful, abused and robbed.
will not be satisfied until the company refunds my credit card for the amount taken off card.
This salesperson took advantage of my credit card, ripped it off, abused my card.
Good Afternoon,
We have tried asking this customer numerous times to provide us with a time and date to resolve her concern or to return our call. The customer always responds stating "She is unable to get long distance call or she is unable to call us". This had been going on for days now.
It would be our pleasure to reach out to *** and have a discussion about her transaction to come to a better understanding of her case. She has provided tracking numbers for purchased/gifts items. Unfortunately, the items have not been received back here in The Bahamas where the purchase took place.
Please note that we ship all items from The Bahamas to a 3rd party shipping company who then ships the items out to the customer. Once the items have left our care, we are unable to receive them back. Whether they have been opened or not we won't know if the items were tampered with. Those items won't be resold, restocked, or reused.
This has been explained to the customer numerous times, its even stated on her shipping form. We have done all we can to resolve this case unfortunately this customer doesn't want to speak with us to address her concern.
If you have any further questions or concerns please feel free to contact me, I'll be happy to assist.