Tressence.com

Upon examination of the hair brush you returned, it was found to have numerous hairs amidst the brush's bristlesThe return policy on my website and on the packing slip enclosed with shipments is that an item is not returnable if it is returned with any signs of useI informed you of the condition of the brush as received and provided photographic evidence of what was observed Your allegation that I put the hair in the brush is untrue, and frankly, insultingThough returns are rare, I have made over five hundred refunds without incident over the years Tressence.com has been in businessNot wishing to profit from your dissatisfaction, I volunteered to you the choice of two offers: (1) Return of the item to you plus a partial refund amounting to my earnings on the sale, or (2) I keep the used item for salvage sale and refund the difference between the estimated resale value and the retail price paid you paidYou accepted offer (1), so I made the partial refund and shipped the brush back to you at my expense After you received the returned item you wrote to me claiming that the item I returned to you was not the one you had returned to meTaking seriously the possibility that I did somehow mix up her return up with another, I examined my records for refund transactions made around the time I processed your returnYours was the only refund transaction of that item at all proximal to the time of her returnThus I cannot see how I could possibly have confused your return with another Given that you went to the effort to make this complaint, I do not doubt your sincerity, but I believe that the resolution I offered and you grudgingly accepted was more than fair given the evidence and my return policy

The customer's complaint is based upon non-delivery of the ordered item and its return to Tressence on 12/due to an foreign addressing problemThe customer has agreed to resolution of the non-delivery issue by agreeing to accept reshipment of the item to his home address via a shipping method of his choice

The vendor resolved the issue and I received my order today

Complaint: [redacted] I am rejecting this response because: I was told that that item would be shipped to me on or before January 4th and would be contacted confirming this and supplied with a tracking number I have not received any shipping information or a tracking number as of yet I will close this case if and when I receive the item that I purchased on December 4, at my address in Brooklyn, N.Y I'm am going to assume that the company is working on this matter, but I will not close this complaint until I have the product in my possessionSincerely, [redacted]

Given the evidence available to each of us,  we have drawn different conclusions about how it is that I received an item, that I cannot doubt was the one you returned, in unacceptable condition. We have each done what we think is right. I am sorry that the compensation I provided to you through the complaint process at PayPal is unsatisfactory, however I remain unwilling to provide the full refund that you demand.

Upon examination of the hair brush you returned, it was found to have numerous hairs amidst the brush's bristles. The return policy on my website and on the packing slip enclosed with shipments is that an item is not returnable if it is returned with any signs of use. I informed you of the condition...

of the brush as received and provided photographic evidence of what was observed.
Your allegation that I put the hair in the brush is untrue, and frankly, insulting. Though returns are rare, I have made over five hundred refunds without incident over the 13 years Tressence.com has been in business. Not wishing to profit from your dissatisfaction, I volunteered to you the choice of two offers: (1) Return of the item to you plus a partial refund amounting to my earnings on the sale, or (2) I keep the used item for salvage sale and refund the difference between the estimated resale value and the retail price paid you paid. You accepted offer (1), so I made the partial refund and shipped the brush back to you at my expense.
After you received the returned item you wrote to me claiming that the item I returned to you was not the one you had returned to me. Taking seriously the possibility that I did somehow mix up her return up with another, I examined my records for refund transactions made around the time I processed your return. Yours was the only refund transaction of that item at all proximal to the time of her return. Thus I cannot see how I could possibly have confused your return with another.
Given that you went to the effort to make this complaint, I do not doubt your sincerity, but I believe that the resolution I offered and you grudgingly accepted was more than fair given the evidence and my return policy.

The customer's complaint is based upon non-delivery of the ordered item and its return to Tressence on 12/30 due to an foreign addressing problem. The customer has agreed to resolution of the non-delivery issue by agreeing to accept reshipment of the item to his home address via a shipping method of...

his choice.

Complaint: [redacted]I am rejecting this response because:
I know without a doubt that I did not use the brush, so I stand behind the conclusion that the hair was planted in it in order to not have to return the brush and refund me in full.
 
Sincerely,[redacted]

The vendor resolved the issue and I received my order today.

Complaint: [redacted]I am rejecting this response because:
I was told that that item would be shipped to me on or before January 4th and would be contacted confirming this and supplied with a tracking number. 
I have not received any shipping information or a tracking number as of yet. 
I will close this case if and when I receive the item that I purchased on December 4, 2015 at my address in Brooklyn, N.Y.
I'm am going to assume that the company is working on this matter, but I will not close this complaint until I have the product in my possession. Sincerely,[redacted]